{"id":7135,"date":"2018-04-18T07:41:05","date_gmt":"2018-04-18T07:41:05","guid":{"rendered":"https:\/\/old2.wildix.com\/?page_id=7135"},"modified":"2022-09-05T11:19:41","modified_gmt":"2022-09-05T11:19:41","slug":"monitoring-reporting","status":"publish","type":"page","link":"https:\/\/old.wildix.com\/de\/monitoring-reporting\/","title":{"rendered":"Monitoring und Reporting"},"content":{"rendered":"
[mk_page_section video_color_mask=“#003366″ video_opacity=“0.9″ min_height=“250″ full_width=“true“ padding_top=“0″ padding_bottom=“0″ sidebar=“sidebar-1″ first_page=“false“ last_page=“false“][vc_column][mk_padding_divider size=“120″ visibility=“hidden-sm“][mk_padding_divider size=“70″ visibility=“visible-sm“][mk_fancy_title tag_name=“h1″ color=“#ffffff“ size=“70″ force_font_size=“true“ size_smallscreen=“60″ size_tablet=“50″ size_phone=“40″ font_weight=“300″ font_style=“normal“ txt_transform=“none“ margin_bottom=“0″ font_family=“none“ align=“center“]Monitoring und Reporting[\/mk_fancy_title][mk_fancy_title tag_name=“span“ color=“#ffffff“ size=“24″ force_font_size=“true“ size_smallscreen=“22″ size_tablet=“22″ size_phone=“20″ font_weight=“300″ font_style=“normal“ txt_transform=“none“ margin_bottom=“0″ font_family=“none“ align=“center“]Auswertung und Analyse von Anrufaktivit\u00e4ten und -kosten[\/mk_fancy_title][mk_padding_divider size=“30″][\/vc_column][\/mk_page_section][vc_row][vc_column][mk_padding_divider size=“60″][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=“.vc_custom_1536737262855{margin-bottom: 0px !important;}“]\n

MONITORING- UND REPORTING-SOFTWARE F\u00dcR CALL CENTER<\/h2>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=“.vc_custom_1524126340253{margin-bottom: 0px !important;}“]Ohne Kontrolle und Analyse gibt es keine Strategie.\u00a0Jede gute\u00a0Strategie<\/strong>\u00a0setzt\u00a0Kontrolle<\/strong>\u00a0und\u00a0Analyse<\/strong>\u00a0voraus.\u00a0Deshalb gibt Wildix Ihnen effiziente Werkzeuge zur Hand, die Ihnen\u00a0Informationen zur Anrufaktivit\u00e4t<\/strong>\u00a0Ihrer Mitarbeiter liefern.\u00a0So k\u00f6nnen Sie z.B. Rufnummer, Anrufdauer, Anruftyp und Kosten aller eingehenden und abgehenden Anrufe einsehen.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=“yes“][vc_column width=“1\/2″][vc_empty_space][vc_video title=“VIDEO – CDR-VIEW“ link=“https:\/\/youtu.be\/rLbUnPO4iH0″ custom_thumbnail=“true“ thumbnail_image=“7838267″][vc_empty_space][\/vc_column][vc_column width=“1\/2″][vc_empty_space][vc_column_text css=“.vc_custom_1524036882635{margin-bottom: 0px !important;}“]\n

CDR-View<\/h2>\n[\/vc_column_text][vc_column_text css=“.vc_custom_1524126454228{margin-bottom: 0px !important;}“]Auswertung und Analyse<\/strong>\u00a0der internen und externen Anrufaktivit\u00e4ten.<\/p>\n

CDR-View<\/strong>\u00a0bietet Informationen zu Rufnummer, Anrufdauer, Anruftyp und Kosten der eingehenden und abgehenden Anrufe anschaulich aufbereitet in Diagrammen und Datentabellen.[\/vc_column_text][vc_column_text css=“.vc_custom_1524126461022{margin-bottom: 0px !important;}“]Es unterst\u00fctzt die Gesch\u00e4ftsleitung bei der\u00a0Analyse bestimmter Ereignisse<\/strong>\u00a0oder des generellen Anrufverhaltens innerhalb des Unternehmens und kann mit seinen Informationen auch strategische Entscheidungen beschleunigen.<\/p>\n

Dies alles macht CDR-View zu einer wirklich werthaltigen Investition.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=“yes“][vc_column width=“1\/2″][vc_empty_space][vc_video title=“VIDEO – CALL CENTER WALLBOARD“ link=“https:\/\/youtu.be\/6DRQYkZ_QmU“ custom_thumbnail=“true“ thumbnail_image=“7838267″][vc_empty_space][\/vc_column][vc_column width=“1\/2″][vc_empty_space][vc_column_text css=“.vc_custom_1524036908116{margin-bottom: 0px !important;}“]\n

WILDIX CALL CENTER WALLBOARD<\/h2>\n[\/vc_column_text][vc_column_text css=“.vc_custom_1524126133542{margin-bottom: 0px !important;}“]Ein Werkzeug zur\u00a0Echtzeit-\u00dcberwachung<\/strong>\u00a0des SLA (Service-Level Agreement).<\/p>\n

Die Anwendung erm\u00f6glicht es Ihnen, die Aktivit\u00e4t Ihrer Call-Agents zu \u00fcberwachen und liefert Ihnen gleichzeitig SLA-relevante Informationen, mit denen sich die Arbeitsleistung des Call Centers messen l\u00e4sst.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider size=“30″][mk_gallery images=“7838286,7838287,7838288,7838289″ column=“4″ height=“300″ item_spacing=“5″ margin_bottom=“0″ orderby=“post__in“][mk_padding_divider size=“30″][\/vc_column][\/vc_row][vc_row css=“.vc_custom_1559053498750{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}“][vc_column][mk_divider style=“thin_solid“ thin_color_style=“gradient_color“ thin_grandient_color_from=“#3edbd9″ thin_grandient_color_to=“#5841b8″ thin_gradient_color_angle=“horizontal“ thin_grandient_color_fallback=“#3edbd9″ thickness=“5″ margin_top=“0″][\/vc_column][\/vc_row][vc_row css=“.vc_custom_1559053745406{background-color: #ffffff !important;}“][vc_column width=“1\/6″][\/vc_column][vc_column width=“2\/6″][mk_padding_divider size=“30″][mk_button dimension=“flat“ corner_style=“rounded“ size=“medium“ icon=“mk-jupiter-icon-doc“ icon_anim=“side“ url=“https:\/\/wildix.atlassian.net\/wiki\/x\/3xbOAQ“ target=“_blank“ align=“center“ fullwidth=“true“ bg_color=“#3c72a2″ btn_hover_txt_color=“#ffffff“]CDR-View Dokumentation[\/mk_button][mk_padding_divider size=“30″][\/vc_column][vc_column width=“2\/6″][mk_padding_divider size=“30″][mk_button dimension=“flat“ corner_style=“rounded“ size=“medium“ icon=“mk-li-rocket“ icon_anim=“side“ url=“https:\/\/wildix.atlassian.net\/wiki\/x\/MA-OAQ“ target=“_blank“ align=“center“ fullwidth=“true“ bg_color=“#3c72a2″ btn_hover_txt_color=“#ffffff“]Call Center Wallboard[\/mk_button][mk_padding_divider size=“30″][\/vc_column][vc_column width=“1\/6″][\/vc_column][\/vc_row][vc_row fullwidth=“true“ fullwidth_content=“false“ css=“.vc_custom_1563980243307{background-color: #003366 !important;}“][vc_column][mk_padding_divider][vc_row_inner][vc_column_inner width=“1\/2″][mk_button dimension=“flat“ corner_style=“rounded“ size=“large“ icon=“mk-moon-arrow-left“ icon_anim=“side“ url=“\/de\/wizywebinar-platform\/“ align=“right“ button_custom_width=“200″ bg_color=“#dd9933″ btn_hover_txt_color=“#ffffff“]Zur\u00fcck[\/mk_button][\/vc_column_inner][vc_column_inner width=“1\/2″][mk_button dimension=“flat“ corner_style=“rounded“ size=“large“ icon=“mk-moon-arrow-right-2″ icon_anim=“side“ url=“\/de\/acd-stats-x-caracal\/“ button_custom_width=“200″ bg_color=“#dd9933″ btn_hover_txt_color=“#ffffff“]Weiter[\/mk_button][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=“20″][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"

[mk_page_section video_color_mask=“#003366″ video_opacity=“0.9″ min_height=“250″ full_width=“true“ padding_top=“0″ padding_bottom=“0″ sidebar=“sidebar-1″ first_page=“false“ last_page=“false“][vc_column][mk_padding_divider size=“120″ visibility=“hidden-sm“][mk_padding_divider size=“70″ visibility=“visible-sm“][mk_fancy_title tag_name=“h1″ color=“#ffffff“ size=“70″ force_font_size=“true“ size_smallscreen=“60″ size_tablet=“50″ size_phone=“40″ font_weight=“300″ font_style=“normal“ txt_transform=“none“ margin_bottom=“0″ font_family=“none“ align=“center“]Monitoring und Reporting[\/mk_fancy_title][mk_fancy_title tag_name=“span“ color=“#ffffff“ size=“24″ force_font_size=“true“ size_smallscreen=“22″ size_tablet=“22″ size_phone=“20″ font_weight=“300″ font_style=“normal“ txt_transform=“none“ margin_bottom=“0″ font_family=“none“ align=“center“]Auswertung und Analyse von Anrufaktivit\u00e4ten und -kosten[\/mk_fancy_title][mk_padding_divider size=“30″][\/vc_column][\/mk_page_section][vc_row][vc_column][mk_padding_divider size=“60″][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=“.vc_custom_1536737262855{margin-bottom: 0px !important;}“] MONITORING- UND […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wpupg_custom_link":[],"wpupg_custom_link_behaviour":["default"],"wpupg_custom_image":[],"wpupg_custom_image_id":[],"footnotes":""},"acf":[],"yoast_head":"\nMonitoring und Reporting: Auswertung und Analyse der Anrufaktivit\u00e4ten<\/title>\n<meta name=\"description\" content=\"Monitoring und Reporting: Wildix bietet Werkzeuge, die Sie mit Informationen \u00fcber die Anrufaktivit\u00e4ten der Mitarbeiter versorgen.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta 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