{"id":7812690,"date":"2018-04-19T08:54:40","date_gmt":"2018-04-19T08:54:40","guid":{"rendered":"https:\/\/old2.wildix.com\/?p=7812690"},"modified":"2022-07-20T15:35:30","modified_gmt":"2022-07-20T15:35:30","slug":"zendesk","status":"publish","type":"post","link":"https:\/\/old.wildix.com\/de\/zendesk\/","title":{"rendered":"Zendesk"},"content":{"rendered":"
[vc_row][vc_column width=“1\/2″][mk_fancy_title size=“28″ force_font_size=“true“ size_smallscreen=“25″ size_tablet=“25″ size_phone=“20″ txt_transform=“uppercase“ margin_top=“20″ margin_bottom=“10″ font_family=“none“]Beschreibung[\/mk_fancy_title][mk_image src=“https:\/\/old.wildix.com\/wp-content\/uploads\/2018\/04\/zendesk-logo.jpg“ image_size=“full“ align=“center“ margin_bottom=“30″][vc_column_text css=“.vc_custom_1658331324972{margin-bottom: 0px !important;}“]Wildix<\/strong>\u00a0f\u00fcr\u00a0Zendesk<\/strong> erweitert Zendesk um businessf\u00e4hige Call-Center-Funktionalit\u00e4ten. Sie erlangen aus Zendesk heraus die volle Kontrolle \u00fcber Ihr Telefonsystem und k\u00f6nnen nahtlos mit Kollegen, die Zendesk nicht nutzen, zusammenarbeiten. Wenn ein Anruf mit einem neuen oder existierenden Ticket verkn\u00fcpft ist, wird ein Vermerk \u00fcber das aktive Gespr\u00e4ch eingetragen. Der Call Agent hat dann die volle Kontrolle \u00fcber das Ticket und kann w\u00e4hrend des Gespr\u00e4chs frei in Zendesk arbeiten. Nachdem der Anruf beendet wurde, werden die Anrufdetails zum Zweck der Kennzahlenerfassung in das Ticket eingetragen. Wenn das Gespr\u00e4ch aufgezeichnet wurde, so erscheint der Sprachmitschnitt als Kommentar.[\/vc_column_text][mk_fancy_title size=“28″ force_font_size=“true“ size_smallscreen=“25″ size_tablet=“25″ size_phone=“20″ txt_transform=“uppercase“ margin_top=“20″ margin_bottom=“10″ font_family=“none“]Technische Funktionen:[\/mk_fancy_title][vc_column_text css=“.vc_custom_1525351391823{margin-bottom: 0px !important;}“]\n
    \n
  • Nahtlose Integration in Zendesk<\/strong>\u00a0f\u00fcr optimale Konversation mit den Kunden<\/li>\n
  • Anrufe empfangen und vornehmen<\/strong>\u00a0\u00fcber den Browser, Wildix-Telefone oder mobile Apps<\/li>\n
  • Komfortables Click-to-Dial<\/strong>\u00a0aus Zendesk-Tickets und Nutzerprofilen heraus<\/li>\n
  • Direkte Anrufsteuerung aus Zendesk heraus<\/strong>\u00a0(Halten, mit \/ ohne R\u00fcckfrage an Call Agents weiterleiten, Aufzeichnen, etc.)<\/li>\n
  • Ermittlung der Anrufer-ID aus Zendesk<\/strong>\u00a0und anderen Cloud-L\u00f6sungen<\/li>\n
  • Bequeme Einsicht in fr\u00fchere Interaktionen<\/strong>\u00a0und die M\u00f6glichkeit einen Anruf mit einem Ticket zu verkn\u00fcpfen<\/li>\n
  • Anrufaufzeichnungen abspielen<\/strong>\u00a0\u2013 direkt aus dem verkn\u00fcpften Zendesk-Ticket heraus<\/li>\n
  • CDR-Reporting<\/strong>\u00a0mit anwenderspezifischen und vordefinierten Filtern f\u00fcr einen besseren Einblick<\/li>\n<\/ul>\n[\/vc_column_text][mk_fancy_title size=“28″ force_font_size=“true“ size_smallscreen=“25″ size_tablet=“25″ size_phone=“20″ txt_transform=“uppercase“ margin_top=“20″ margin_bottom=“10″ font_family=“none“]Anforderungen[\/mk_fancy_title][vc_column_text css=“.vc_custom_1525351416823{margin-bottom: 0px !important;}“]\n
      \n
    • Aktueller Browser (d.h. Chrome, Firefox, Opera)<\/li>\n
    • Smartphone\/Tablet: jedes Smartphone oder Tablet<\/li>\n<\/ul>\n[\/vc_column_text][mk_fancy_title size=“28″ force_font_size=“true“ size_smallscreen=“25″ size_tablet=“25″ size_phone=“20″ txt_transform=“uppercase“ margin_top=“20″ margin_bottom=“10″ font_family=“none“]\u00dcber den Anbieter[\/mk_fancy_title][mk_image src=“https:\/\/old.wildix.com\/wp-content\/uploads\/2018\/04\/logo-pluscloud.jpg“ image_size=“full“ align=“center“ margin_bottom=“30″][vc_column_text css=“.vc_custom_1525351438991{margin-bottom: 0px !important;}“]Pluscloud ist ein Anbieter der\u00a0Zendesk Premier-L\u00f6sung<\/strong>\u00a0und unterst\u00fctzt Unternehmen bei der Implementierung von Zendesk in die Gesch\u00e4ftsprozesse. Gemeinsam mit unseren Kunden arbeiten wir tagt\u00e4glich daran, die Zufriedenheit und die Betreuung der Endkunden zu verbessern. Wir betreuen Firmen jeglicher Art und Gr\u00f6\u00dfe \u2013 angefangen vom Startup bis hin zur globalen Marke \u2013 und unterst\u00fctzen unsere Kunden mit unserem Team von Beratern bei Workflows, Prozessverbesserungen, Help-Center-Oberfl\u00e4chen, kundenspezifischen Integrationen & Apps, Telefonie & CTI und mehr.[\/vc_column_text][\/vc_column][vc_column width=“1\/2″][mk_fancy_title size=“28″ force_font_size=“true“ size_smallscreen=“25″ size_tablet=“25″ size_phone=“20″ txt_transform=“uppercase“ margin_top=“20″ margin_bottom=“10″ font_family=“none“]Bildergalerie[\/mk_fancy_title][mk_gallery images=“7812685,7812684,7812686″][mk_fancy_title size=“28″ force_font_size=“true“ size_smallscreen=“25″ size_tablet=“25″ size_phone=“20″ txt_transform=“uppercase“ margin_top=“20″ margin_bottom=“10″ font_family=“none“]\n

      Anfrage zum Thema<\/p>\n[\/mk_fancy_title][contact-form-7 id=“7771080″][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"

      [vc_row][vc_column width=“1\/2″][mk_fancy_title size=“28″ force_font_size=“true“ size_smallscreen=“25″ size_tablet=“25″ size_phone=“20″ txt_transform=“uppercase“ margin_top=“20″ margin_bottom=“10″ font_family=“none“]Beschreibung[\/mk_fancy_title][mk_image src=“https:\/\/old.wildix.com\/wp-content\/uploads\/2018\/04\/zendesk-logo.jpg“ image_size=“full“ align=“center“ margin_bottom=“30″][vc_column_text css=“.vc_custom_1658331324972{margin-bottom: 0px !important;}“]Wildix\u00a0f\u00fcr\u00a0Zendesk erweitert Zendesk um businessf\u00e4hige Call-Center-Funktionalit\u00e4ten. Sie erlangen aus Zendesk heraus die volle Kontrolle \u00fcber Ihr Telefonsystem und k\u00f6nnen nahtlos mit Kollegen, die Zendesk nicht nutzen, zusammenarbeiten. Wenn ein Anruf mit einem neuen oder existierenden Ticket verkn\u00fcpft ist, […]<\/p>\n","protected":false},"author":1,"featured_media":7812682,"parent":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wpupg_custom_link":[],"wpupg_custom_link_behaviour":["default"],"wpupg_custom_image":[],"wpupg_custom_image_id":[],"footnotes":""},"categories":[70],"tags":[98],"acf":[],"yoast_head":"\nZendesk | Wildix Integration<\/title>\n<meta name=\"description\" content=\"Wildix\u00a0f\u00fcr\u00a0Zendesk\u00a0erweitert Zendesk um businessf\u00e4hige Call-Center-Funktionalit\u00e4ten. 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