Dubber

Dubber on Wildix enables the capture, recording and analysis of 100% of calls taking place across the business, enabling SMBs and enterprises to address critical compliance mandates, improve sales performance and unlock the possibilities contained within voice data.

The key foundation to the Dubber platform is Unified Conversational Recording. Unified Conversational Recording enables the capture, storage and centralisation of every voice, video, text, chat and more, across Telephony, Mobile, VoIP, Contact Centre and any communication device or end-point. Central to this is the evolution of hyperscale capture and storage – and the unification of data by person, team and company.

Powered by the Dubber Voice Intelligence Cloud, Dubber’s AI solutions and services leverage the world’s best technologies to unlock the value of conversational data into intelligence. Understand trends across your business, improve customer and people intelligence and experiences, boost revenue outcomes and proactively manage compliance and risk powered by sentiment, tone insights and automate notification based on keyword triggers.

True AI and NLP developed by Dubber – complimented by multi-vendor AI technologies – enable best-of-breed solutions to be applied to conversational recordings. Optimise and customise language processing performance. Enabling our customers to take advantage of advanced features, for instance, to automatically detect the dominant language spoken.