{"id":7861768,"date":"2020-11-02T10:18:07","date_gmt":"2020-11-02T10:18:07","guid":{"rendered":"https:\/\/old2.wildix.com\/case_study\/nital\/"},"modified":"2021-04-07T09:12:27","modified_gmt":"2021-04-07T09:12:27","slug":"nital","status":"publish","type":"case_study","link":"https:\/\/old.wildix.com\/es\/case-study\/nital\/","title":{"rendered":"Nital"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[vc_row][vc_column width=\u00bb1\/2&#8243;][mk_image src=\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2018\/06\/logo-nital-vip.jpg\u00bb image_size=\u00bbfull\u00bb align=\u00bbcenter\u00bb margin_bottom=\u00bb30&#8243;][vc_column_text css=\u00bb.vc_custom_1580122901604{margin-bottom: 0px !important;}\u00bb]<strong>Nital S.p.A.<\/strong> ha introducido la asistencia inteligente, ha minimizado los tiempos de espera y ha a\u00f1adido el chat online a sus portales gracias a Wildix WebRTC Kite.<\/p>\n<p>Su principal objetivo seg\u00fan Michele Difrancesco, Digital Marketing y CRM Manager de Nital S.p.A, era introducir un servicio a la altura de los tiempos que corren, con la mejor tecnolog\u00eda web. Nital es distribuidor oficial en Italia de algunas importantes marcas tecnol\u00f3gicas, incluyendo Nikon, c\u00e1maras de fotos conocidas en todo el mundo; e iRobot, el robot pionero que ya limpia las casas de miles de personas.<\/p>\n<p>Difrancesco consult\u00f3 con su integrador de sistemas de confianza para encontrar una soluci\u00f3n a sus exigencias. La recomendaci\u00f3n fue optar por los servicios avanzados de la soluci\u00f3n Wildix.<\/p>\n<p>\u201cEl integrador de sistemas jug\u00f3 un papel muy importante en la elecci\u00f3n del nuevo sistema de comunicaci\u00f3n y la forma en que se nos present\u00f3 Kite, el servicio de chat y llamadas online integradas con la p\u00e1gina web. Nos convenci\u00f3\u201c, afirma Difrancesco.[\/vc_column_text][mk_image src=\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2018\/06\/nikon-irobot.jpg\u00bb image_size=\u00bbfull\u00bb align=\u00bbcenter\u00bb margin_bottom=\u00bb30&#8243;][vc_column_text css=\u00bb.vc_custom_1580122678607{margin-bottom: 0px !important;}\u00bb]El servicio de atenci\u00f3n al cliente de la empresa gestiona mensualmente miles de contactos y se ocupa especialmente del servicio in-bound, con el que los operadores resuelven consultas sobre los productos distribuidos y gestionan la asistencia t\u00e9cnica.<\/p>\n<p>La distribuci\u00f3n en el territorio italiano de distintos productos, con el denominador com\u00fan de contar con un alto componente tecnol\u00f3gico, ha obligado a individuar a los responsables correspondientes para cada asunto, contando con personal y horarios diferentes.<\/p>\n<p>La introducci\u00f3n de la soluci\u00f3n Wildix ha permitido a los usuarios poder reconocer a sus interlocutores cuando est\u00e1n presentes en la base de datos privada, antes incluso de presentarse, reduciendo as\u00ed el tiempo necesario para la gesti\u00f3n del cliente y mejorando la percepci\u00f3n del servicio. Pero, adem\u00e1s de las funciones TIC, la empresa ha aumentado sus oportunidades de contacto con los clientes.<\/p>\n<p><a href=\"https:\/\/nikonstore.it\/\" target=\"_blank\" rel=\"noopener noreferrer\">NikonStore.it<\/a> e <a href=\"https:\/\/irobotstore.it\/\" target=\"_blank\" rel=\"noopener noreferrer\">iRobotStore.it<\/a> ofrecen, gracias a la introducci\u00f3n de Kite, el servicio live chat, actividad que ha demostrado ser muy eficaz y que los visitantes de estos sitios web agradecen.[\/vc_column_text][mk_image src=\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2018\/06\/top-bg-home.jpg\u00bb image_size=\u00bbfull\u00bb align=\u00bbcenter\u00bb margin_bottom=\u00bb30&#8243;][\/vc_column][vc_column width=\u00bb1\/2&#8243;][vc_icon icon_fontawesome=\u00bbfa fa-quote-left\u00bb color=\u00bbcustom\u00bb size=\u00bblg\u00bb custom_color=\u00bb#003366&#8243; css=\u00bb.vc_custom_1529958137798{margin-bottom: 0px !important;margin-left: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00bb][vc_column_text css=\u00bb.vc_custom_1580122717407{margin-bottom: 0px !important;margin-left: 2% !important;}\u00bb]\n<p style=\"text-transform: uppercase;\">Lo m\u00e1s importante siempre es no decepcionar las expectativas de los clientes. La adopci\u00f3n de instrumentos adecuados nos permite expresarnos en una dimensi\u00f3n m\u00e1s personal y la tecnolog\u00eda Wildix ha ayudado mucho a nuestro negocio diariamente en este campo.<\/p>\n[\/vc_column_text][vc_column_text align=\u00bbright\u00bb css=\u00bb.vc_custom_1592397477302{margin-bottom: 0px !important;}\u00bb]\n<p style=\"text-align: right;\"><i>Michele Difrancesco<br \/>\nDigital Marketing &amp; CRM Manager at<br \/>\nNital S.p.A<\/i><\/p>\n[\/vc_column_text][mk_padding_divider size=\u00bb30&#8243;][mk_image src=\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2018\/06\/md_bianco_clean.jpg\u00bb image_size=\u00bbfull\u00bb align=\u00bbcenter\u00bb margin_bottom=\u00bb30&#8243;][\/vc_column][\/vc_row]\n<\/section>","protected":false},"author":34,"featured_media":7871132,"parent":0,"template":"","case_study_size":[523],"case_study_region":[581],"case_study_industry":[554],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nital - Wildix case study<\/title>\n<meta name=\"description\" content=\"Lo m\u00e1s importante siempre es no decepcionar las expectativas de los clientes. 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