{"id":7861819,"date":"2020-11-02T11:01:17","date_gmt":"2020-11-02T11:01:17","guid":{"rendered":"https:\/\/old2.wildix.com\/case_study\/mercurio-sistemi\/"},"modified":"2021-04-07T09:27:26","modified_gmt":"2021-04-07T09:27:26","slug":"mercurio-sistemi","status":"publish","type":"case_study","link":"https:\/\/old.wildix.com\/es\/case-study\/mercurio-sistemi\/","title":{"rendered":"Mercurio sistemi"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[vc_row][vc_column width=\u00bb1\/2&#8243;][mk_image src=\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2018\/06\/mercurio-logo.jpg\u00bb image_size=\u00bbfull\u00bb align=\u00bbcenter\u00bb margin_bottom=\u00bb30&#8243;][vc_column_text css=\u00bb.vc_custom_1592207914209{margin-bottom: 0px !important;}\u00bb]Sergio Re, Administrador \u00danico de Mercurio Sistemi, nos cuenta todas las ventajas que encontr\u00f3 en la transici\u00f3n de un sistema tradicional al sistema Wildix.<\/p>\n<p><b>\u00ab<\/b><b><i>Nuestra antigua centralita no era suficientemente flexible. No nos permit\u00eda crear informes ni estad\u00edsticas ni mantener un control exacto sobre las llamadas entrantes y salientes. Entonces, conocimos Wildix<\/i><\/b><b>.\u00bb<\/b><\/p>\n<p>Mercurio Sistemi es una compa\u00f1\u00eda de Novellara (Emilia-Roma\u00f1a) con 20 a\u00f1os de experiencia ofreciendo hardware, software y soluciones de servicios para la industria del catering y la hosteler\u00eda.<\/p>\n<p>La compa\u00f1\u00eda ayuda a sus clientes en la gesti\u00f3n tecnol\u00f3gica de sus procesos activos (ventas) y pasivos (almac\u00e9n y materias primas) vendiendo dispositivos (equipos manuales, impresoras fiscales, pantallas t\u00e1ctiles) y con la correspondiente gesti\u00f3n de sus dise\u00f1os.<\/p>\n<p>Como servicio posventa, Mercuri Sistemi proporciona a sus clientes la formaci\u00f3n necesaria para el uso de los sistemas de gesti\u00f3n, garantizando adem\u00e1s la asistencia remota y telef\u00f3nica en relaci\u00f3n con el software desde su call center (activo todos los d\u00edas de la semana). La densa red de t\u00e9cnicos presentes en el territorio nacional se encarga de las reparaciones presenciales y la resoluci\u00f3n de problemas en los dispositivos.<\/p>\n<p>Su antiguo sistema no les permit\u00eda realizar adecuadamente todas estas actividades: <i>\u00abYa no quer\u00edamos usar las centralitas electr\u00f3nicas tradicionales. Quer\u00edamos cambiar a la telefon\u00eda VoIP.\u00bb<\/i><\/p>\n<p>Sergio Re tambi\u00e9n ten\u00eda una exigencia muy concreta:<\/p>\n<p><i>\u00abQuer\u00edamos mejorar la gesti\u00f3n y el control sobre las llamadas entrantes de nuestros clientes al servicio de atenci\u00f3n al cliente, pero tambi\u00e9n sobre las llamadas salientes.\u201d<\/i><\/p>\n<p>La antigua centralita no nos permit\u00eda hacer todo esto: <i>\u00abDivo 1000 no era flexible, no nos permit\u00eda realizar informes ni estad\u00edsticas ni gestionar autom\u00e1ticamente algunas actividades\u00bb.<\/i><\/p>\n<p>Hace dos a\u00f1os, Sergio Re tom\u00f3 la decisi\u00f3n de cambiar su centralita:<\/p>\n<p><i>\u00abAl principio evaluamos una soluci\u00f3n basada en Asterisk, pero la descartamos por motivos de seguridad. Entonces encontramos Wildix y, despu\u00e9s de consultar su p\u00e1gina web y conocer a su partner local, nos convencimos: <\/i><b><i>Wildix parec\u00eda una soluci\u00f3n muy robusta, con capacidad para cubrir todas nuestras necesidades, con la m\u00e1xima garant\u00eda de seguridad.<\/i><\/b><i> Una vez realizada la instalaci\u00f3n y con el sistema adaptado a nuestras exigencias, hasta hoy no hemos tenido ning\u00fan problema ni motivo de queja.\u201d<\/i><\/p>\n<p><b>Mercurio Sistemi no deja de avanzar y de pensar en su futuro proyecto: integrar Wildix con su sistema de gesti\u00f3n CRM Sugar.<\/b>[\/vc_column_text][vc_column_text css=\u00bb.vc_custom_1530138999622{margin-bottom: 0px !important;}\u00bb]<a href=\"https:\/\/www.mercuriosistemi.it\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.mercuriosistemi.it<\/a>[\/vc_column_text][mk_image src=\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2018\/06\/mercurio-sistemi.jpg\u00bb image_size=\u00bbfull\u00bb align=\u00bbcenter\u00bb margin_bottom=\u00bb30&#8243;][\/vc_column][vc_column width=\u00bb1\/2&#8243;][vc_icon icon_fontawesome=\u00bbfa fa-quote-left\u00bb color=\u00bbcustom\u00bb size=\u00bblg\u00bb custom_color=\u00bb#003366&#8243; css=\u00bb.vc_custom_1529958137798{margin-bottom: 0px !important;margin-left: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00bb][vc_column_text css=\u00bb.vc_custom_1592207763786{margin-bottom: 0px !important;margin-left: 2% !important;}\u00bb]AL PRINCIPIO EVALUAMOS UNA SOLUCI\u00d3N BASADA EN ASTERISK, PERO LA DESCARTAMOS POR MOTIVOS DE SEGURIDAD. ENTONCES ENCONTRAMOS WILDIX Y, DESPU\u00c9S DE CONSULTAR SU P\u00c1GINA WEB Y CONOCER A SU PARTNER LOCAL, NOS CONVENCIMOS: WILDIX PAREC\u00cdA UNA SOLUCI\u00d3N MUY ROBUSTA, CON CAPACIDAD PARA CUBRIR TODAS NUESTRAS NECESIDADES, CON LA M\u00c1XIMA GARANT\u00cdA DE SEGURIDAD. UNA VEZ REALIZADA LA INSTALACI\u00d3N Y CON EL SISTEMA ADAPTADO A NUESTRAS EXIGENCIAS, HASTA HOY NO HEMOS TENIDO NING\u00daN PROBLEMA NI MOTIVO DE QUEJA.[\/vc_column_text][vc_column_text align=\u00bbright\u00bb css=\u00bb.vc_custom_1592207782494{margin-bottom: 0px !important;}\u00bb]\n<p style=\"text-align: right;\"><i>Sergio Re,<br \/>\nDirector \u00fanico de Mercurio Sistemi<\/i><\/p>\n[\/vc_column_text][mk_padding_divider size=\u00bb30&#8243;][mk_image src=\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2018\/06\/mercurio-sistemi-sergio-re.jpg\u00bb image_size=\u00bbfull\u00bb align=\u00bbcenter\u00bb margin_bottom=\u00bb30&#8243;][\/vc_column][\/vc_row]\n<\/section>","protected":false},"author":34,"featured_media":7871126,"parent":0,"template":"","case_study_size":[522],"case_study_region":[581],"case_study_industry":[554],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mercurio sistemi - 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