{"id":7836141,"date":"2018-04-18T07:41:05","date_gmt":"2018-04-18T07:41:05","guid":{"rendered":"https:\/\/old2.wildix.com\/?page_id=7836141"},"modified":"2022-09-05T11:21:20","modified_gmt":"2022-09-05T11:21:20","slug":"analisis-y-supervision","status":"publish","type":"page","link":"https:\/\/old.wildix.com\/es\/analisis-y-supervision\/","title":{"rendered":"An\u00e1lisis y Supervisi\u00f3n"},"content":{"rendered":"
[mk_page_section video_color_mask=\u00bb#003366″ video_opacity=\u00bb0.9″ min_height=\u00bb250″ full_width=\u00bbtrue\u00bb padding_top=\u00bb0″ padding_bottom=\u00bb0″ sidebar=\u00bbsidebar-1″ first_page=\u00bbfalse\u00bb last_page=\u00bbfalse\u00bb][vc_column][mk_padding_divider size=\u00bb120″ visibility=\u00bbhidden-sm\u00bb][mk_padding_divider size=\u00bb70″ visibility=\u00bbvisible-sm\u00bb][mk_fancy_title tag_name=\u00bbh1″ color=\u00bb#ffffff\u00bb size=\u00bb70″ force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb60″ size_tablet=\u00bb50″ size_phone=\u00bb40″ font_weight=\u00bb300″ font_style=\u00bbnormal\u00bb txt_transform=\u00bbnone\u00bb margin_bottom=\u00bb0″ font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]An\u00e1lisis y Supervisi\u00f3n[\/mk_fancy_title][mk_fancy_title tag_name=\u00bbspan\u00bb color=\u00bb#ffffff\u00bb size=\u00bb24″ force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb22″ size_tablet=\u00bb22″ size_phone=\u00bb20″ font_weight=\u00bb300″ font_style=\u00bbnormal\u00bb txt_transform=\u00bbnone\u00bb margin_bottom=\u00bb0″ font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]Analiza los flujos, los costes y la calidad de las comunicaciones internas y externas[\/mk_fancy_title][mk_padding_divider size=\u00bb30″][\/vc_column][\/mk_page_section][vc_row][vc_column][mk_padding_divider][mk_fancy_title size=\u00bb28″ force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb25″ size_tablet=\u00bb25″ size_phone=\u00bb20″ txt_transform=\u00bbuppercase\u00bb margin_top=\u00bb20″ margin_bottom=\u00bb10″ font_family=\u00bbnone\u00bb]\n

Software de monitoreo y reporte de centros de llamada<\/p>\n[\/mk_fancy_title][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\u00bb.vc_custom_1558299701995{margin-bottom: 0px !important;}\u00bb]Sin an\u00e1lisis ni control, no hay estrategia posible. Wildix pone a tu disposici\u00f3n varios instrumentos de supervisi\u00f3n para conocer el funcionamiento del tr\u00e1fico telef\u00f3nico, las llamadas perdidas, las contestadas, las franjas horarias cr\u00edticas y los tiempos de respuesta.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_columns=\u00bbtrue\u00bb equal_height=\u00bbyes\u00bb][vc_column width=\u00bb1\/2″][vc_empty_space][vc_video title=\u00bbVIDEO – CDR-VIEW\u00bb link=\u00bbhttps:\/\/youtu.be\/rLbUnPO4iH0″ custom_thumbnail=\u00bbtrue\u00bb thumbnail_image=\u00bb7838267″][vc_empty_space][\/vc_column][vc_column width=\u00bb1\/2″][vc_empty_space][vc_column_text css=\u00bb.vc_custom_1558299941088{margin-bottom: 0px !important;}\u00bb]\n

Visor de CDR<\/h2>\n[\/vc_column_text][vc_column_text css=\u00bb.vc_custom_1558363540211{margin-bottom: 0px !important;}\u00bb]An\u00e1lisis de las interacciones entre los grupos de la empresa y con el exterior.<\/p>\n

Mediante gr\u00e1ficos y tablas, es posible conocer el n\u00famero, duraci\u00f3n, tipolog\u00eda y costes de todas las llamadas efectuadas o recibidas.<\/p>\n

CDR-View permite a la direcci\u00f3n de la empresa analizar cuestiones concretas o el funcionamiento general de la productividad en el puesto de trabajo, obteniendo una informaci\u00f3n que puede ser muy \u00fatil en la toma de decisiones y en la definici\u00f3n de las estrategias comerciales.<\/p>\n

El modo m\u00e1s sencillo de revalorizar tus inversiones.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=\u00bbyes\u00bb][vc_column width=\u00bb1\/2″][vc_empty_space][vc_video title=\u00bbVIDEO – CALL CENTER WALLBOARD\u00bb link=\u00bbhttps:\/\/youtu.be\/6DRQYkZ_QmU\u00bb custom_thumbnail=\u00bbtrue\u00bb thumbnail_image=\u00bb7838267″][vc_empty_space][\/vc_column][vc_column width=\u00bb1\/2″][vc_empty_space][vc_column_text css=\u00bb.vc_custom_1524036908116{margin-bottom: 0px !important;}\u00bb]\n

WILDIX CALL CENTER WALLBOARD<\/h2>\n[\/vc_column_text][vc_column_text css=\u00bb.vc_custom_1558363566039{margin-bottom: 0px !important;}\u00bb]Supervisi\u00f3n del Service Level Agreement (SLA) en tiempo real.<\/p>\n

Esta aplicaci\u00f3n permite controlar la actividad de los operadores telef\u00f3nicos y proporciona informaci\u00f3n sobre el SLA que ayuda a cuantificar el rendimiento global del call center.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider size=\u00bb30″][mk_gallery images=\u00bb7838286,7838287,7838288,7838289″ column=\u00bb4″ height=\u00bb300″ item_spacing=\u00bb5″ margin_bottom=\u00bb0″ orderby=\u00bbpost__in\u00bb][mk_padding_divider size=\u00bb30″][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1559053498750{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}\u00bb][vc_column][mk_divider style=\u00bbthin_solid\u00bb thin_color_style=\u00bbgradient_color\u00bb thin_grandient_color_from=\u00bb#3edbd9″ thin_grandient_color_to=\u00bb#5841b8″ thin_gradient_color_angle=\u00bbhorizontal\u00bb thin_grandient_color_fallback=\u00bb#3edbd9″ thickness=\u00bb5″ margin_top=\u00bb0″][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1559053745406{background-color: #ffffff !important;}\u00bb][vc_column width=\u00bb1\/6″][\/vc_column][vc_column width=\u00bb2\/6″][mk_padding_divider size=\u00bb30″][mk_button dimension=\u00bbflat\u00bb corner_style=\u00bbrounded\u00bb size=\u00bbmedium\u00bb icon=\u00bbmk-jupiter-icon-doc\u00bb icon_anim=\u00bbside\u00bb url=\u00bbhttps:\/\/wildix.atlassian.net\/wiki\/x\/3xbOAQ\u00bb target=\u00bb_blank\u00bb align=\u00bbcenter\u00bb fullwidth=\u00bbtrue\u00bb bg_color=\u00bb#3c72a2″ btn_hover_txt_color=\u00bb#ffffff\u00bb]CDR-View Documentation[\/mk_button][mk_padding_divider size=\u00bb30″][\/vc_column][vc_column width=\u00bb2\/6″][mk_padding_divider size=\u00bb30″][mk_button dimension=\u00bbflat\u00bb corner_style=\u00bbrounded\u00bb size=\u00bbmedium\u00bb icon=\u00bbmk-li-rocket\u00bb icon_anim=\u00bbside\u00bb url=\u00bbhttps:\/\/wildix.atlassian.net\/wiki\/x\/MA-OAQ\u00bb target=\u00bb_blank\u00bb align=\u00bbcenter\u00bb fullwidth=\u00bbtrue\u00bb bg_color=\u00bb#3c72a2″ btn_hover_txt_color=\u00bb#ffffff\u00bb]Call Center Wallboard[\/mk_button][mk_padding_divider size=\u00bb30″][\/vc_column][vc_column width=\u00bb1\/6″][\/vc_column][\/vc_row][vc_row fullwidth=\u00bbtrue\u00bb fullwidth_content=\u00bbfalse\u00bb css=\u00bb.vc_custom_1563980243307{background-color: #003366 !important;}\u00bb][vc_column][mk_padding_divider][vc_row_inner][vc_column_inner width=\u00bb1\/2″][mk_button dimension=\u00bbflat\u00bb corner_style=\u00bbrounded\u00bb size=\u00bblarge\u00bb icon=\u00bbmk-moon-arrow-left\u00bb icon_anim=\u00bbside\u00bb url=\u00bb\/es\/wizywebinar-platform\/\u00bb align=\u00bbright\u00bb button_custom_width=\u00bb200″ bg_color=\u00bb#dd9933″ btn_hover_txt_color=\u00bb#ffffff\u00bb]Anterior[\/mk_button][\/vc_column_inner][vc_column_inner width=\u00bb1\/2″][mk_button dimension=\u00bbflat\u00bb corner_style=\u00bbrounded\u00bb size=\u00bblarge\u00bb icon=\u00bbmk-moon-arrow-right-2″ icon_anim=\u00bbside\u00bb url=\u00bb\/es\/acd-stats-x-caracal\/\u00bb button_custom_width=\u00bb200″ bg_color=\u00bb#dd9933″ btn_hover_txt_color=\u00bb#ffffff\u00bb]Siguiente[\/mk_button][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=\u00bb20″][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"

[mk_page_section video_color_mask=\u00bb#003366″ video_opacity=\u00bb0.9″ min_height=\u00bb250″ full_width=\u00bbtrue\u00bb padding_top=\u00bb0″ padding_bottom=\u00bb0″ sidebar=\u00bbsidebar-1″ first_page=\u00bbfalse\u00bb last_page=\u00bbfalse\u00bb][vc_column][mk_padding_divider size=\u00bb120″ visibility=\u00bbhidden-sm\u00bb][mk_padding_divider size=\u00bb70″ visibility=\u00bbvisible-sm\u00bb][mk_fancy_title tag_name=\u00bbh1″ color=\u00bb#ffffff\u00bb size=\u00bb70″ force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb60″ size_tablet=\u00bb50″ size_phone=\u00bb40″ font_weight=\u00bb300″ font_style=\u00bbnormal\u00bb txt_transform=\u00bbnone\u00bb margin_bottom=\u00bb0″ font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]An\u00e1lisis y Supervisi\u00f3n[\/mk_fancy_title][mk_fancy_title tag_name=\u00bbspan\u00bb color=\u00bb#ffffff\u00bb size=\u00bb24″ force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb22″ size_tablet=\u00bb22″ size_phone=\u00bb20″ font_weight=\u00bb300″ font_style=\u00bbnormal\u00bb txt_transform=\u00bbnone\u00bb margin_bottom=\u00bb0″ font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]Analiza los flujos, los costes y la calidad de las comunicaciones internas y externas[\/mk_fancy_title][mk_padding_divider […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wpupg_custom_link":[],"wpupg_custom_link_behaviour":["default"],"wpupg_custom_image":[],"wpupg_custom_image_id":[],"footnotes":""},"acf":[],"yoast_head":"\nAn\u00e1lisis y supervisi\u00f3n del tr\u00e1fico telef\u00f3nico<\/title>\n<meta name=\"description\" content=\"Wildix pone a tu disposici\u00f3n instrumentos de vigilancia para conocer el rendimiento telef\u00f3nico, las franjas horarias cr\u00edticas y los tiempos de respuesta.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta 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