{"id":7870702,"date":"2021-04-02T13:20:10","date_gmt":"2021-04-02T13:20:10","guid":{"rendered":"https:\/\/old2.wildix.com\/?page_id=7870702"},"modified":"2022-07-07T10:45:32","modified_gmt":"2022-07-07T10:45:32","slug":"acd-stats-x-caracal","status":"publish","type":"page","link":"https:\/\/old.wildix.com\/es\/acd-stats-x-caracal\/","title":{"rendered":"x-caracal &#8211; Monitoreo y An\u00e1lisis del Call Center"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[mk_page_section bg_image=\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2021\/03\/x-caracal-background.jpg\u00bb bg_color=\u00bb#003366&#8243; bg_position=\u00bbcenter top\u00bb bg_repeat=\u00bbno-repeat\u00bb bg_stretch=\u00bbtrue\u00bb video_mask=\u00bbtrue\u00bb bg_gradient=\u00bbvertical\u00bb video_color_mask=\u00bb#003366&#8243; gr_end=\u00bb#004696&#8243; min_height=\u00bb250&#8243; full_width=\u00bbtrue\u00bb padding_top=\u00bb0&#8243; padding_bottom=\u00bb0&#8243; sidebar=\u00bbsidebar-1&#8243; first_page=\u00bbfalse\u00bb last_page=\u00bbfalse\u00bb][vc_column][mk_padding_divider size=\u00bb120&#8243; visibility=\u00bbhidden-sm\u00bb][mk_padding_divider size=\u00bb80&#8243; visibility=\u00bbvisible-sm\u00bb][mk_fancy_title tag_name=\u00bbh1&#8243; color=\u00bb#ffffff\u00bb size=\u00bb60&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb50&#8243; size_tablet=\u00bb40&#8243; size_phone=\u00bb30&#8243; font_weight=\u00bb300&#8243; font_style=\u00bbnormal\u00bb txt_transform=\u00bbnone\u00bb margin_bottom=\u00bb0&#8243; font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]x-caracal &#8211; Monitoreo y An\u00e1lisis del Call Center[\/mk_fancy_title][mk_fancy_title color=\u00bb#ffffff\u00bb size=\u00bb24&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb22&#8243; size_tablet=\u00bb22&#8243; size_phone=\u00bb20&#8243; font_weight=\u00bb300&#8243; font_style=\u00bbnormal\u00bb txt_transform=\u00bbnone\u00bb margin_bottom=\u00bb0&#8243; font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]Mantiene y controla el desempe\u00f1o de tu equipo de ventas[\/mk_fancy_title][mk_padding_divider size=\u00bb30&#8243;][\/vc_column][\/mk_page_section][vc_row fullwidth=\u00bbtrue\u00bb fullwidth_content=\u00bbfalse\u00bb][vc_column width=\u00bb1\/4&#8243;][mk_padding_divider size=\u00bb70&#8243; visibility=\u00bbhidden-sm\u00bb][mk_padding_divider size=\u00bb20&#8243; visibility=\u00bbvisible-sm\u00bb][mk_image src=\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/x-caracal.png\u00bb image_size=\u00bbfull\u00bb align=\u00bbcenter\u00bb margin_bottom=\u00bb30&#8243;][mk_padding_divider visibility=\u00bbhidden-sm\u00bb][\/vc_column][vc_column width=\u00bb3\/4&#8243;][mk_padding_divider size=\u00bb50&#8243; visibility=\u00bbhidden-sm\u00bb][vc_column_text css=\u00bb.vc_custom_1620026321574{margin-bottom: 0px !important;}\u00bb]x-caracal es <strong>la primera herramienta de an\u00e1lisis de Call Center<\/strong> que te permite monitorear en tiempo real la calidad de tus interacciones con clientes y clientes potenciales, as\u00ed como mantener el control de tu negocio. A diferencia de otras, esta soluci\u00f3n se integra perfectamente en tu sistema de comunicaciones sin necesidad de instalaciones adicionales.<\/p>\n<p style=\"text-align: justify;\">Wildix es la primera soluci\u00f3n que se centra en crear un refuerzo para cada paso del recorrido del cliente. WebRTC <a href=\"https:\/\/old.wildix.com\/es\/webrtc-kite\/\">Kite<\/a> y <a href=\"https:\/\/old.wildix.com\/es\/wizywebinar-platform\/\">Wizywebinar<\/a> generan m\u00e1s clientes potenciales, mientras que <a href=\"https:\/\/old.wildix.com\/es\/x-bees\/\">x-bees<\/a> es la herramienta perfecta para impulsar las operaciones de ventas dentro de tu empresa, convertir a tus clientes potenciales en clientes y mantener a tus clientes m\u00e1s comprometidos y satisfechos.<\/p>\n<p style=\"text-align: justify;\">Pero, \u00bfc\u00f3mo puedes a\u00f1adir valor durante esta etapa del viaje? <strong>Aseg\u00farate de cumplir las expectativas de tus clientes, con x-caracal<\/strong><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/6&#8243;][\/vc_column][vc_column width=\u00bb2\/3&#8243;][mk_padding_divider size=\u00bb50&#8243; visibility=\u00bbhidden-sm\u00bb][mk_padding_divider size=\u00bb20&#8243; visibility=\u00bbvisible-sm\u00bb][mk_image src=\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/the-wildix-customer-journey-boosters.png\u00bb image_size=\u00bbfull\u00bb align=\u00bbcenter\u00bb][mk_padding_divider size=\u00bb20&#8243; visibility=\u00bbvisible-sm\u00bb][mk_padding_divider size=\u00bb50&#8243; visibility=\u00bbhidden-sm\u00bb][\/vc_column][vc_column width=\u00bb1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][mk_divider style=\u00bbthin_solid\u00bb][\/vc_column][\/vc_row][vc_row fullwidth=\u00bbtrue\u00bb fullwidth_content=\u00bbfalse\u00bb][vc_column][mk_fancy_title size=\u00bb35&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb25&#8243; size_tablet=\u00bb25&#8243; size_phone=\u00bb20&#8243; margin_top=\u00bb20&#8243; margin_bottom=\u00bb0&#8243; font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]\n<p>Mejora la calidad de las interacciones con tus clientes en tiempo real y cierra m\u00e1s acuerdos con el primer sistema ACD para aumentar\u00a0tus\u00a0ingresos.<\/p>\n[\/mk_fancy_title][mk_padding_divider size=\u00bb30&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/6&#8243;][\/vc_column][vc_column width=\u00bb2\/3&#8243;][vc_row_inner][vc_column_inner width=\u00bb1\/2&#8243;][mk_padding_divider size=\u00bb10&#8243;][mk_image src=\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/x-caracal-3-1.jpg\u00bb image_size=\u00bbfull\u00bb align=\u00bbcenter\u00bb margin_bottom=\u00bb30&#8243;][\/vc_column_inner][vc_column_inner width=\u00bb1\/2&#8243;][vc_column_text css=\u00bb.vc_custom_1620026365457{margin-bottom: 0px !important;}\u00bb]<strong>\u00a1Impulsa el recorrido de tu cliente!<\/strong> Como parte del eje central del paquete de comunicaciones empresariales de Wildix, x-caracal es el centro de monitoreo de comunicaciones evolucionado, brind\u00e1ndote instrumentos para rastrear a tus clientes y clientes potenciales con <strong>herramientas integradas de inteligencia empresaria<\/strong>.[\/vc_column_text][mk_button dimension=\u00bbtwo\u00bb corner_style=\u00bbrounded\u00bb size=\u00bblarge\u00bb letter_spacing=\u00bb1&#8243; url=\u00bbhttps:\/\/old.wildix.com\/es\/contacts\/\u00bb target=\u00bb_blank\u00bb align=\u00bbcenter\u00bb fullwidth=\u00bbtrue\u00bb margin_bottom=\u00bb\u00bb margin_right=\u00bb\u00bb bg_color=\u00bb#003366&#8243;]Contacta con nosotros[\/mk_button][\/vc_column_inner][\/vc_row_inner][mk_padding_divider][\/vc_column][vc_column width=\u00bb1\/6&#8243;][\/vc_column][\/vc_row][vc_row fullwidth=\u00bbtrue\u00bb fullwidth_content=\u00bbfalse\u00bb css=\u00bb.vc_custom_1617018581368{background-color: #f7f7f7 !important;}\u00bb][vc_column][mk_padding_divider visibility=\u00bbhidden-sm\u00bb][mk_padding_divider size=\u00bb20&#8243;][vc_row_inner is_fullwidth_content=\u00bbfalse\u00bb][vc_column_inner width=\u00bb1\/2&#8243;][mk_padding_divider size=\u00bb20&#8243;][vc_raw_html]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[\/vc_raw_html][\/vc_column_inner][vc_column_inner width=\u00bb1\/2&#8243;][mk_padding_divider size=\u00bb10&#8243; visibility=\u00bbhidden-sm\u00bb][vc_column_text css=\u00bb.vc_custom_1618318125211{margin-bottom: 0px !important;}\u00bb]Con x-caracal, podr\u00e1s atender a tus clientes en tiempo real. Esta soluci\u00f3n recopila datos de la herramienta de generaci\u00f3n de Leads (WebRTC Kite o Wizywebinar) y la herramienta de gesti\u00f3n de Leads (x-bees) para proporcionarte informes tanto a nivel est\u00e1ndar como personalizados.<\/p>\n<p><strong>Ya no es un ACD Stats, sino x-caracal: mantiene y controla el desempe\u00f1o de tu equipo de ventas.<\/strong><\/p>\n<p>Las empresas desperdician dinero cuando pierden tiempo. x-caracal te proporciona informes est\u00e1ndar y personalizados para satisfacer cualquier requisito y te permite realizar un seguimiento de las actividades que hacen perder el tiempo.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=\u00bb50&#8243; visibility=\u00bbhidden-sm\u00bb][\/vc_column][\/vc_row][vc_row fullwidth=\u00bbtrue\u00bb fullwidth_content=\u00bbfalse\u00bb][vc_column][mk_padding_divider visibility=\u00bbhidden-sm\u00bb][vc_row_inner][vc_column_inner width=\u00bb1\/6&#8243;][\/vc_column_inner][vc_column_inner width=\u00bb2\/3&#8243;][mk_fancy_title size=\u00bb35&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb25&#8243; size_tablet=\u00bb25&#8243; size_phone=\u00bb25&#8243; margin_top=\u00bb20&#8243; margin_bottom=\u00bb0&#8243; font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]\u00bfPor qu\u00e9 un caracal?[\/mk_fancy_title][vc_column_text css=\u00bb.vc_custom_1618318143482{margin-bottom: 0px !important;}\u00bb]\n<p style=\"text-align: center;\">El caracal es un gato mont\u00e9s de orejas grandes. Es ligero, \u00e1gil y r\u00e1pido. El caracal tiene todas las capacidades que puedes pedir en Inteligencia de Comunicaci\u00f3n.<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00bb1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=\u00bb30&#8243; visibility=\u00bbhidden-sm\u00bb][\/vc_column][\/vc_row][vc_row][vc_column][mk_divider style=\u00bbthin_solid\u00bb][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/2&#8243;][mk_padding_divider size=\u00bb50&#8243;][vc_column_text css=\u00bb.vc_custom_1618318211163{margin-bottom: 0px !important;}\u00bb]<strong>Las herramientas de supervisi\u00f3n de Call Center se utilizar para mejorar la satisfacci\u00f3n del cliente.<\/strong> Sin embargo, existen dos problemas con la mayor\u00eda de softwares de an\u00e1lisis de llamadas:<\/p>\n<ul>\n<li>Demasiado complejos de instalar y usar (lo que los hace inaccesibles las PYME);<\/li>\n<li>No est\u00e1n integrados en el sistema telef\u00f3nico de la empresa y brindan estad\u00edsticas incompletas (no se monitorean los dispositivos m\u00f3viles de los agentes);<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/2&#8243;][mk_padding_divider size=\u00bb50&#8243;][mk_image src=\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/call-center.jpg\u00bb image_size=\u00bbfull\u00bb align=\u00bbcenter\u00bb][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider size=\u00bb30&#8243;][mk_fancy_title size=\u00bb35&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb25&#8243; size_tablet=\u00bb25&#8243; size_phone=\u00bb25&#8243; margin_top=\u00bb20&#8243; margin_bottom=\u00bb0&#8243; font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]A diferencia de otras estad\u00edsticas ACD, x-caracal es:[\/mk_fancy_title][vc_row_inner][vc_column_inner width=\u00bb1\/3&#8243;][mk_fancy_title size=\u00bb28&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb25&#8243; size_tablet=\u00bb25&#8243; size_phone=\u00bb25&#8243; margin_top=\u00bb20&#8243; margin_bottom=\u00bb0&#8243; font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]F\u00e1cil[\/mk_fancy_title][mk_divider style=\u00bbthin_solid\u00bb thin_single_color=\u00bb#3ebecc\u00bb thickness=\u00bb5&#8243; margin_top=\u00bb0&#8243;][vc_column_text css=\u00bb.vc_custom_1618318284297{margin-bottom: 0px !important;}\u00bb]\n<p style=\"text-align: center;\"><strong>Basado en el navegador y alojado en la nube<\/strong>, no requiere instalaci\u00f3n.<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00bb1\/3&#8243;][mk_fancy_title size=\u00bb28&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb25&#8243; size_tablet=\u00bb25&#8243; size_phone=\u00bb25&#8243; margin_top=\u00bb20&#8243; margin_bottom=\u00bb0&#8243; font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]\u00c1gil[\/mk_fancy_title][mk_divider style=\u00bbthin_solid\u00bb thin_single_color=\u00bb#3ebecc\u00bb thickness=\u00bb5&#8243; margin_top=\u00bb0&#8243;][vc_column_text css=\u00bb.vc_custom_1618318336953{margin-bottom: 0px !important;}\u00bb]\n<p style=\"text-align: center;\">Te brinda retroalimentaci\u00f3n <strong>constante para que puedas mejorar<\/strong> la experiencia de tus clientes.<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00bb1\/3&#8243;][mk_fancy_title size=\u00bb28&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb25&#8243; size_tablet=\u00bb25&#8243; size_phone=\u00bb25&#8243; margin_top=\u00bb20&#8243; margin_bottom=\u00bb0&#8243; font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]Efectivo[\/mk_fancy_title][mk_divider style=\u00bbthin_solid\u00bb thin_single_color=\u00bb#3ebecc\u00bb thickness=\u00bb5&#8243; margin_top=\u00bb0&#8243;][vc_column_text css=\u00bb.vc_custom_1618318391902{margin-bottom: 0px !important;}\u00bb]\n<p style=\"text-align: center;\">totalmente integrado en el sistema de comunicaci\u00f3n Wildix y <strong>monitorea los dispositivos de todos los agentes, incluidos los m\u00f3viles<\/strong>.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][mk_padding_divider][\/vc_column][\/vc_row][vc_row fullwidth=\u00bbtrue\u00bb fullwidth_content=\u00bbfalse\u00bb css=\u00bb.vc_custom_1617952174924{background-color: #f7f7f7 !important;}\u00bb][vc_column width=\u00bb1\/2&#8243;][mk_padding_divider size=\u00bb50&#8243;][mk_fancy_title size=\u00bb28&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb25&#8243; size_tablet=\u00bb25&#8243; size_phone=\u00bb25&#8243; margin_top=\u00bb20&#8243; margin_bottom=\u00bb0&#8243; font_family=\u00bbnone\u00bb]Destacados[\/mk_fancy_title][vc_column_text css=\u00bb.vc_custom_1650373534454{margin-bottom: 0px !important;}\u00bb]\n<ul>\n<li>Estad\u00edsticas y operaciones en tiempo real;<\/li>\n<li>Cuatro tipos de informes predefinidos (distribuci\u00f3n de llamadas, llamadas respondidas, llamadas perdidas, informes sobre agentes de llamadas);<\/li>\n<li>B\u00fasqueda avanzada;<\/li>\n<li>Exportaci\u00f3n de archivos CSV, PDF, XLS, exportaci\u00f3n PNG para diagramas;<\/li>\n<li>Informes y notificaciones programados por correo electr\u00f3nico (coming soon).<\/li>\n<\/ul>\n[\/vc_column_text][mk_fancy_title size=\u00bb28&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb25&#8243; size_tablet=\u00bb25&#8243; size_phone=\u00bb25&#8243; margin_top=\u00bb20&#8243; margin_bottom=\u00bb0&#8243; font_family=\u00bbnone\u00bb]Licenciamiento[\/mk_fancy_title][vc_column_text css=\u00bb.vc_custom_1618318866917{margin-bottom: 0px !important;}\u00bb]\n<ul>\n<li>1 Licencia <a href=\"https:\/\/old.wildix.com\/es\/licensing\/#uc-premium\">Premium<\/a> para el Responsable y<\/li>\n<li>al menos 10 licencias <a href=\"https:\/\/old.wildix.com\/es\/licensing\/#uc-business\">Business<\/a> \/ <a href=\"https:\/\/old.wildix.com\/es\/licensing\/#uc-premium\">Premium<\/a> para los agentes de llamadas.<\/li>\n<\/ul>\n<p><em>Nota: solo los usuarios Premium tiene acceso a x-caracal; solo se registran los eventos generados por usuarios con Business \/ Premium<\/em>[\/vc_column_text][mk_padding_divider size=\u00bb50&#8243;][\/vc_column][vc_column width=\u00bb1\/2&#8243;][mk_padding_divider size=\u00bb100&#8243;][vc_images_carousel images=\u00bb7871785,7871786,7871787&#8243; 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gr_end=\u00bb#004696&#8243; min_height=\u00bb250&#8243; full_width=\u00bbtrue\u00bb padding_top=\u00bb0&#8243; padding_bottom=\u00bb0&#8243; sidebar=\u00bbsidebar-1&#8243; first_page=\u00bbfalse\u00bb last_page=\u00bbfalse\u00bb][vc_column][mk_padding_divider size=\u00bb120&#8243; visibility=\u00bbhidden-sm\u00bb][mk_padding_divider size=\u00bb80&#8243; visibility=\u00bbvisible-sm\u00bb][mk_fancy_title tag_name=\u00bbh1&#8243; color=\u00bb#ffffff\u00bb size=\u00bb60&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb50&#8243; size_tablet=\u00bb40&#8243; size_phone=\u00bb30&#8243; font_weight=\u00bb300&#8243; font_style=\u00bbnormal\u00bb txt_transform=\u00bbnone\u00bb margin_bottom=\u00bb0&#8243; font_family=\u00bbnone\u00bb align=\u00bbcenter\u00bb]x-caracal &#8211; Monitoreo y An\u00e1lisis del Call Center[\/mk_fancy_title][mk_fancy_title color=\u00bb#ffffff\u00bb size=\u00bb24&#8243; force_font_size=\u00bbtrue\u00bb size_smallscreen=\u00bb22&#8243; size_tablet=\u00bb22&#8243; 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