ContactQ
Provide to your call agents an integrated and secured solution to increase their performance.
PREMIUM APPLICATION
- Type of Partnership: Standard
- Type of Integration: Wildix Certified
- Type of Connection: SIP End point
- Product Category: Contact Center Application
- Wildix Product Concerned: Wildix PBX
FREE / EXTRA CHARGES: Free
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ContactQ
ContactQ is Contact Centre application suite, consisting of powerful and full-featured modules that seamlessly connect business applications with the communications infrastructure to help companies achieve enhanced customer sales and service transactions.
ContactQ is an adjunct ACD/IVR system that integrates with Wildix PBX SIP Trunks. Traditionally, ContactQ is positioned behind the Wildix PBX connected via SIP channels.
About ContactQ
Founded in 1997, Braxtel Communications provides comprehensive customer contact center solutions that enable organizations to more easily, effectively and economically manage their customer interactions inbound or outbound across multiple channels, including phone, email, fax and Web.
In December 2002 Braxtel was acquired by Homisco, Inc. Founded in 1981, Homisco, based in Melrose, MA, is an established telecommunications supplier of hardware and software solutions for a variety of vertical markets. Braxtel operates as a subsidiary of Homisco with continued focus on the sale and support of its technology in the U.S. and Western Europe.
Requirements
- WMS version: 3.85 or higher
Wildix Licence
Business Licence
Level of Expertise
Expert +++
Documentation
ContactQ and Wildix Integration Supported Features
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They Already Installed This Integration
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... Désormais, la communication entre nous est devenue beaucoup plus simple, nous nous bombardons de post-it, nous tchatons, nous nous téléphonons, tout cela grâce à l’application Wildix pour smartphones. L’usage de Collaboration est entré dans nos habitudes en très peu de temps, car étant plus rapide et plus informel que les e-mails, cet instrument nous permet d’être toujours interconnectés, grâce à son intégration avec le gestionnaire de la structure.
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... Le répertoire partagé et la possibilité d’avoir une vue générale immédiate de la présence de collègues ont permis une réduction du temps de transfert des appels de 30%.
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