{"id":7861531,"date":"2020-11-02T10:18:08","date_gmt":"2020-11-02T10:18:08","guid":{"rendered":"https:\/\/old2.wildix.com\/case_study\/parco-san-marco-lifestyle-beach-resort\/"},"modified":"2021-04-07T08:51:00","modified_gmt":"2021-04-07T08:51:00","slug":"parco-san-marco-lifestyle-beach-resort","status":"publish","type":"case_study","link":"https:\/\/old.wildix.com\/fr\/case-study\/parco-san-marco-lifestyle-beach-resort\/","title":{"rendered":"Parco San Marco Lifestyle Beach Resort"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;][mk_image src=\u00a0\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2018\/06\/logo-san-marco.jpg\u00a0\u00bb image_size=\u00a0\u00bbfull\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb margin_bottom=\u00a0\u00bb30&Prime;][vc_column_text css=\u00a0\u00bb.vc_custom_1530106796725{margin-bottom: 0px !important;}\u00a0\u00bb]Situ\u00e9 sur les rives du magnifique lac de Lugano, au c\u0153ur d\u2019un parc extraordinaire de 30 000 m\u00b2, le Parco Hotel San Marco Lifestyle Beach Resort dispose<strong> de 111 suites et appartements avec vue sur le lac, et d\u2019une plage priv\u00e9e d\u2019environ 3 000 m\u00b2, dot\u00e9 de piscine, Spa et Centre de Bien-\u00eatre<\/strong>.<\/p>\n<p>Depuis 1971, les promoteurs et les investisseurs recherchaient un terrain au Tessin et au Nord de l\u2019Italie, leur permettant de r\u00e9aliser leur r\u00eave, qui consistait \u00e0 cr\u00e9er une destination de vacances unique en son genre. Il leur a fallu attendre jusqu\u2019\u00e0 la fin des ann\u00e9es 1990 pour voir enfin leur r\u00eave se concr\u00e9tiser : <strong>ils sont donc parvenus \u00e0 cr\u00e9er le Parco Hotel San Marco, un lieu unique o\u00f9 le bonheur et le bien-\u00eatre de ses invit\u00e9s restent la mission premi\u00e8re de toute l\u2019\u00e9quipe de travail.<\/strong><\/p>\n<p>Une grande importance est accord\u00e9e au d\u00e9tail, notamment \u00e0 la communication interne et externe. Pour cela, le Resort a choisi Wildix, l\u2019un des syst\u00e8mes de communication les plus avanc\u00e9s sur le plan technologique. <strong>L\u2019ancien syst\u00e8me Italtel Andromeda Medium a \u00e9t\u00e9 remplac\u00e9 par la solution de communication unif\u00e9e Wildix compos\u00e9e de 250 postes. Celle-ci est en mesure de g\u00e9rer tous les t\u00e9l\u00e9phones des chambres, des appartements et de la structure enti\u00e8re. Ce nouveau syst\u00e8me s\u2019int\u00e8gre parfaitement au Protel<\/strong>, l\u2019un des syst\u00e8mes de gestion h\u00f4telier les plus r\u00e9pandus dans ce secteur.<\/p>\n<p>Qu\u2019est-ce que tout cela signifie ?<\/p>\n<p><strong>Giovanna Lancetti, Rooms Division Resort Manager, r\u00e9pond<\/strong> : \u00ab\u00a0Cela signifie que chaque client peut appeler depuis sa chambre, et que chaque appel est automatiquement factur\u00e9 sur son compte. Cela signifie aussi que <strong>le r\u00e9ceptionniste est toujours joignable par t\u00e9l\u00e9phone<\/strong>, m\u00eame lorsque, pour une raison quelconque, il ne se trouve pas physiquement \u00e0 son poste, derri\u00e8re le comptoir &#8211; le nouveau syst\u00e8me permettant une mobilit\u00e9 totale.\u00a0\u00bb[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][vc_icon icon_fontawesome=\u00a0\u00bbfa fa-quote-left\u00a0\u00bb color=\u00a0\u00bbcustom\u00a0\u00bb size=\u00a0\u00bblg\u00a0\u00bb custom_color=\u00a0\u00bb#003366&Prime; css=\u00a0\u00bb.vc_custom_1529958137798{margin-bottom: 0px !important;margin-left: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1530106805563{margin-bottom: 0px !important;margin-left: 2% !important;}\u00a0\u00bb]LA R\u00c9NOVATION TECHNOLOGIQUE DE LA STRUCTURE, AVEC LE SYST\u00c8ME WILDIX, NOUS A FAIT FAIRE UN GRAND PAS EN AVANT : NOUS NE POUVONS QU\u2019EN \u00caTRE SATISFAITS.[\/vc_column_text][vc_column_text align=\u00a0\u00bbright\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1530106813146{margin-bottom: 0px !important;}\u00a0\u00bb]<em>Giovanna Lancetti<br \/>\n<\/em><em>Rooms Division Manager<\/em>[\/vc_column_text][mk_padding_divider size=\u00a0\u00bb30&Prime;][mk_image src=\u00a0\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2018\/06\/san-marco-image.jpg\u00a0\u00bb image_size=\u00a0\u00bbfull\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb margin_bottom=\u00a0\u00bb30&Prime;][mk_gallery images=\u00a0\u00bb7815832,7815833&Prime; column=\u00a0\u00bb2&Prime;][\/vc_column][\/vc_row]\n<\/section>","protected":false},"author":34,"featured_media":7871134,"parent":0,"template":"","case_study_size":[513],"case_study_region":[578],"case_study_industry":[532],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - 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