{"id":7861536,"date":"2020-11-02T10:18:09","date_gmt":"2020-11-02T10:18:09","guid":{"rendered":"https:\/\/old2.wildix.com\/case_study\/empruntis\/"},"modified":"2021-04-07T10:08:10","modified_gmt":"2021-04-07T10:08:10","slug":"empruntis","status":"publish","type":"case_study","link":"https:\/\/old.wildix.com\/fr\/case-study\/empruntis\/","title":{"rendered":"Empruntis"},"content":{"rendered":"
[vc_row][vc_column width=\u00a0\u00bb1\/2″][mk_image src=\u00a0\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2018\/06\/casestudy_wildix_empruntis_logo_groupe.jpg\u00a0\u00bb image_size=\u00a0\u00bbfull\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb margin_bottom=\u00a0\u00bb30″][vc_column_text css=\u00a0\u00bb.vc_custom_1530137200340{margin-bottom: 0px !important;}\u00a0\u00bb]P\u00e9nalis\u00e9 par un syst\u00e8me de t\u00e9l\u00e9phonie en leasing, co\u00fbteux, compliqu\u00e9 \u00e0 g\u00e9rer, Empruntis<\/a><\/strong> ambitionne en fin d\u2019ann\u00e9e 2014 de faire l\u2019acquisition d\u2019un nouveau syst\u00e8me de communication au co\u00fbt ma\u00eetris\u00e9 et \u00e0 la maintenance accessible.<\/strong><\/span><\/p>\n

Intuitif, \u00e9conomique, innovant et compatible avec l\u2019interface Kiamo<\/strong>, un logiciel de gestion client\u00e8le utilis\u00e9 par les conseillers d\u2019Empruntis, Wildix s\u2019est tr\u00e8s vite impos\u00e9 comme la solution id\u00e9ale.\u00a0Un cahier des charges exigeant car la t\u00e9l\u00e9phonie est au coeur de l\u2019activit\u00e9 d’Empruntis<\/a>.<\/span><\/strong><\/span><\/p>\n

Cr\u00e9e en 2000, le Groupe est devenu le leader fran\u00e7ais du courtage en pr\u00eat immobilier<\/a>, cr\u00e9dit \u00e0 la consommation et rachat de cr\u00e9dit. Il est compos\u00e9 de deux circuits de distribution : empruntis.com pour le courtage \u00e0 distance et Empruntis l\u2019Agence pour le courtage physique.<\/span><\/p>\n

Le Groupe Empruntis compte 150 collaborateurs pour l\u2019activit\u00e9 \u00e0 distance<\/strong> et 250 pour le r\u00e9seau physique. En 2014, ce sont plus de 100 000 m\u00e9nages qui ont demand\u00e9 \u00e0 Empruntis de n\u00e9gocier le meilleur taux de cr\u00e9dit immobilier<\/a>, de\u00a0consommation ou d’assurance.<\/span><\/p>\n

\u201c Cr\u00e9er une relation de confiance et accompagner nos clients en utilisant uniquement le t\u00e9l\u00e9phone, exige un niveau d\u2019expertise \u00e9lev\u00e9 mais \u00e9galement une fiabilit\u00e9 permanente de nos outils de communication. Avoir 150 lignes t\u00e9l\u00e9phoniques op\u00e9rationnelles simultan\u00e9ment tous les jours, toute la journ\u00e9e est indispensable voir m\u00eame vital \u00e0 l\u2019entreprise.\u201d <\/em><\/p>\n

Nous explique le directeur Informatique, Monsieur Yann Djenderedjian.<\/p>\n

En d\u00e9cembre 2014, le groupe s\u2019est donc \u00e9quip\u00e9 d\u2019une solution compl\u00e8te de communication unifi\u00e9e Wildix<\/strong>. Cette solution permet en mode redond\u00e9<\/strong>\u00a0(Failover) d\u2019interconnecter jusqu\u2019\u00e0 1000 collaborateurs<\/strong> et supporte jusqu\u2019\u00e0 300 appels simultan\u00e9s et d’assurer une continuit\u00e9 de service<\/strong>.<\/span><\/p>\n

L\u2019utilisation des applications logicielles permet d\u2019am\u00e9liorer les proc\u00e9dures d\u2019entreprise : la licence\u00a0<\/span>Collaboration<\/a><\/span><\/strong>\u00a0pour accro\u00eetre la coop\u00e9ration\u00a0<\/strong>et bonifier la communication interne<\/strong> et la licence\u00a0<\/span>CDRView<\/a><\/span><\/strong> qui favorise une analyse pertinente et statistique des donn\u00e9es pour optimiser la gestion des appels et rehausser le niveau de disponibilit\u00e9<\/strong>.<\/span><\/p>\n

Gr\u00e2ce \u00e0 un d\u00e9ploiement rapide de notre partenaire Alsotel<\/a>, la solution Wildix a permis \u00e0 Empruntis de prendre la main sur son syst\u00e8me t\u00e9l\u00e9phonique d\u00e8s janvier; et d\u00e9marrer le pilotage et le contr\u00f4le de son activit\u00e9 d\u2019une mani\u00e8re autonome<\/strong>, sereine<\/strong> et fiable<\/strong>.<\/span><\/p>\n

Quelques mois plus tard, et pour notre plus grand bonheur nous lisons ces quelques lignes\u00a0<\/span>d\u2019une lettre adress\u00e9e \u00e0 Wildix France:\u00a0<\/span><\/p>\n

\u201c<\/span>En d\u00e9cembre 2014, nous avons choisi de remplacer notre standard t\u00e9l\u00e9phonique par le syst\u00e8me de communication unifi\u00e9e Wildix. Apr\u00e8s quelques r\u00e9glages et plusieurs mois d’utilisation, nous exprimons notre grande satisfaction. <\/span><\/em><\/p>\n

La livraison \u00e9tait rapide. Le d\u00e9ploiement a \u00e9t\u00e9 facilit\u00e9 gr\u00e2ce au contr\u00f4le automatique de tous les dispositifs par l\u2019 iPBX. La formation assur\u00e9e par le partenaire certifi\u00e9 de Wildix nous permet de piloter nos activit\u00e9s de centre d’appels \u00e0 moindre co\u00fbt. <\/span><\/em><\/p>\n

Pour maintenir notre position de leader et continuer \u00e0 am\u00e9liorer les r\u00e9sultats en m\u00eame temps, la soci\u00e9t\u00e9 a toujours mis\u00e9 sur l’innovation, le changement et la collaboration. C’est ce que nous apporte la solution Wildix. <\/span><\/em><\/p>\n

Nous tenons ainsi \u00e0 vous remercier sans oublier votre partenaire, pour votre professionnalisme et vos conseils et sommes r\u00e9ellement ravis de ce choix qui nous l’esp\u00e9rons continuera avec de nouvelles options. <\/span><\/em><\/p>\n

Nous vous prions d’accepter, Monsieur, nos sinc\u00e8res salutations. <\/span><\/em><\/p>\n

Yann Djenderedjian<\/span><\/em>\u201d<\/i>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2″][vc_icon icon_fontawesome=\u00a0\u00bbfa fa-quote-left\u00a0\u00bb color=\u00a0\u00bbcustom\u00a0\u00bb size=\u00a0\u00bblg\u00a0\u00bb custom_color=\u00a0\u00bb#003366″ css=\u00a0\u00bb.vc_custom_1529958137798{margin-bottom: 0px !important;margin-left: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1530137210033{margin-bottom: 0px !important;margin-left: 2% !important;}\u00a0\u00bb]GR\u00c2<\/span>CE \u00c0 UN D\u00c9PLOIEMENT RAPIDE DE NOTRE PARTENAIRE ALSOTEL, LA SOLUTION WILDIX A PERMIS \u00c0 EMPRUNTIS DE PRENDRE LA MAIN SUR SON SYST\u00c8ME T\u00c9L\u00c9PHONIQUE D\u00c8S JANVIER; ET D\u00c9MARRER LE PILOTAGE ET LE CONTR\u00d4LE DE SON ACTIVIT\u00c9 D\u2019UNE MANI\u00c8RE AUTONOME, SEREINE ET 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