{"id":7861555,"date":"2020-11-02T10:48:47","date_gmt":"2020-11-02T10:48:47","guid":{"rendered":"https:\/\/old2.wildix.com\/case_study\/le-smicval-du-libournais-haute-gironde\/"},"modified":"2021-04-07T08:24:43","modified_gmt":"2021-04-07T08:24:43","slug":"le-smicval-du-libournais-haute-gironde","status":"publish","type":"case_study","link":"https:\/\/old.wildix.com\/fr\/case-study\/le-smicval-du-libournais-haute-gironde\/","title":{"rendered":"LE SMICVAL du Libournais Haute-Gironde"},"content":{"rendered":"
[vc_row][vc_column width=\u00a0\u00bb1\/2″][mk_image src=\u00a0\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2018\/07\/smicval-logo.jpg\u00a0\u00bb image_size=\u00a0\u00bbfull\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb margin_bottom=\u00a0\u00bb30″][vc_column_text css=\u00a0\u00bb.vc_custom_1531995534085{margin-bottom: 0px !important;}\u00a0\u00bb]Le SMICVAL, Syndicat Intercommunal de Collecte et de Valorisation des d\u00e9chets du Libournais Haute-Gironde, assure la mission de collecte et traitement des d\u00e9chets sur un territoire de 141 communes aupr\u00e8s de plus de 200 000 habitants. Le centre de tri est compos\u00e9 de deux sites : le premier \u00e0 Libourne, le second \u00e0 Saint Girons. 40 kilom\u00e8tres s\u00e9parent ces deux sites occup\u00e9s par 120 personnes. <\/span><\/p>\n

La principal<\/span>e<\/b> exigence du SMICVAL est <\/span>que les deux sites fonctionnent comme \u00e9tant une seule unit\u00e9 en harmonisant leur communication .<\/b><\/p>\n

\u00a0\u00bb <\/span>Un int\u00e9grateur certifi\u00e9 nous a pr\u00e9sent\u00e9 Wildix. Nous avons tr\u00e8s vite compris que ce syst\u00e8me \u00e9tait ce qu\u2019il nous fallait. Nous avions besoin de visualiser l\u2019\u00e9tat de pr\u00e9sence de tous les collaborateurs car les plannings pr\u00e9-\u00e9tabli<\/span><\/i>s <\/i><\/b>des salari\u00e9s ne sont pas communiqu\u00e9<\/span><\/i>s<\/i><\/b> \u00e0 tous. Aussi<\/span><\/i>,<\/i><\/b> il fallait que la ligne directe de l\u2019utilisateur <\/span><\/i>puisse<\/i><\/b> \u00eatre accessible sur mobile en cas de d\u00e9placement <\/span><\/i>\u00a0\u00bb nous explique le <\/span>r<\/b>esponsable des syst\u00e8mes informatiques.<\/span><\/p>\n

Le SMICVAL est d\u00e9tenteur de l\u2019accr\u00e9ditation ISO 9000<\/span>. A<\/b>insi, leur principale pr\u00e9occupation concernait le contr\u00f4le du traitement des appels. Les 3 standardistes<\/span>,<\/b> en charge de r\u00e9ceptionner les appels<\/span>,<\/b> sont soumi<\/span>es<\/span> \u00e0 un d\u00e9lai de r\u00e9ponse limit\u00e9, car cette norme <\/span>exige<\/b> des exigences de qualit\u00e9 tr\u00e8s strictes. Gr\u00e2ce \u00e0 CDR-View, dont l\u2019acc\u00e8s est restreint \u00e0 une seule personne dans l\u2019entreprise, le SMICVAL peut aujourd\u2019hui extraire les donn\u00e9es relatives \u00a0au trafic t\u00e9l\u00e9phonique et ajuster le planning de ses standardistes en cons\u00e9quence<\/span>,<\/b> pour une relation client am\u00e9lior\u00e9e. <\/span><\/p>\n

La partenaire Wildix en charge du projet nous explique : \u00a0\u00bb <\/span>Nous avions plusieurs contraintes. La premi\u00e8re \u00e9tait le co\u00fbt car il s\u2019agissait d\u2019un appel d\u2019offre<\/span><\/i>s<\/i><\/b> ; l<\/i><\/b>a seconde<\/span><\/i>,<\/i><\/b> l\u2019infrastructure existante <\/span><\/i>; l<\/i><\/b>a troisi\u00e8me <\/span><\/i>et derni\u00e8re \u00e9tait <\/i><\/b>l\u2019op\u00e9rateur avec lequel le SMICVAL <\/span><\/i>est<\/i><\/b> sous contrat depuis 3 ans. Le mat\u00e9riel Wildix avait fait ses preuves en avant-vente gr\u00e2ce \u00e0 une d\u00e9monstration des fonctionnalit\u00e9s et de la capacit\u00e9 du syst\u00e8me<\/span><\/i> \u00a0\u00bb .<\/b><\/p>\n

Pour r\u00e9pondre \u00e0 ces contraintes<\/span>,<\/b> des techniciens ont \u00e9t\u00e9 charg\u00e9<\/span>s<\/b> d\u2019effectuer un audit complet de l\u2019infrastructure technique. Ils ont alors communiqu\u00e9 leurs recommandations aux \u00e9quipes du SMICVAL. <\/span><\/p>\n

\u00a0\u00bb <\/span>Certes il fallait recommander des T0 et pr\u00e9voir de compl\u00e9ter le r\u00e9seau de c\u00e2blage, ce que nous n\u2019avions pas anticip\u00e9<\/span><\/i>, m<\/i><\/b>ais le professionnalisme de l\u2019int\u00e9grateur nous a rassur\u00e9 <\/span><\/i>\u00a0\u00bb .<\/b><\/p>\n

Le calendrier de d\u00e9ploiement progressi<\/span>f<\/span> pr\u00e9voit alors de proc\u00e9der \u00e0 l\u2019installation de chaque site s\u00e9par\u00e9ment<\/span>,<\/b> puis en phase finale<\/span>,<\/b> d\u2019interconnecter les deux iPBX. L\u2019installateur m\u00e8ne des formations par groupe. La transition du SMICVAL vers les communications unifi\u00e9e<\/span>s<\/span> est r\u00e9ussie.<\/span><\/p>\n

\u00a0\u00bb <\/span>Tr\u00e8s vite<\/span><\/i>,<\/i><\/b> les utilisateurs nous on fait des demandes sp\u00e9cifiques car ils avaient besoin de faire \u00e9voluer le syst\u00e8me pour r\u00e9pondre \u00e0 leur<\/span><\/i>s<\/i><\/b> usages. Le Dialplan de Wildix est puissant, accessible et ultra personnalisable. On a pu r\u00e9pondre \u00e0 chacune des requ\u00eates<\/span><\/i> \u00ab\u00a0<\/span>,<\/b> nous raconte l\u2019int\u00e9grateur.<\/span>
\nIl est important de noter que le SMICVAL<\/span>,<\/b> pour des raisons de s\u00e9curit\u00e9<\/span>,<\/b> \u00e9volue sur un r\u00e9seau VPN extr\u00eamement ferm\u00e9. Une \u00e9ni\u00e8me contrainte qui n\u2019a pas emp\u00each\u00e9 le syst\u00e8me d\u2019\u00eatre op\u00e9rationnel en d\u00e9cembre 2016 comme le pr\u00e9voyait le r\u00e9troplanning. <\/span>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2″][vc_icon icon_fontawesome=\u00a0\u00bbfa fa-quote-left\u00a0\u00bb color=\u00a0\u00bbcustom\u00a0\u00bb size=\u00a0\u00bblg\u00a0\u00bb custom_color=\u00a0\u00bb#003366″ css=\u00a0\u00bb.vc_custom_1529958137798{margin-bottom: 0px !important;margin-left: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1531995761505{margin-bottom: 0px !important;margin-left: 2% !important;}\u00a0\u00bb]NOUS AVIONS BESOIN DE VISUALISER L\u2019\u00c9TAT DE PR\u00c9SENCE DE TOUS LES COLLABORATEURS CAR LES PLANNINGS PR\u00c9-\u00c9TABLIS DES SALARI\u00c9S NE SONT PAS COMMUNIQU\u00c9S \u00c0 TOUS. AUSSI IL FALLAIT QUE LA LIGNE DIRECTE DE L\u2019UTILISATEUR PUISSE \u00caTRE ACCESSIBLE SUR MOBILE EN CAS DE D\u00c9PLACEMENT.[\/vc_column_text][vc_column_text align=\u00a0\u00bbright\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1591974945642{margin-bottom: 0px !important;}\u00a0\u00bb]\n

Estelle De Blasiis
\nResponsable Informatique du
\nSMICVAL du Libournais Haute-Gironde<\/em><\/p>\n[\/vc_column_text][mk_padding_divider size=\u00a0\u00bb30″][\/vc_column][\/vc_row]\n<\/section>","protected":false},"author":34,"featured_media":7871146,"parent":0,"template":"","case_study_size":[514],"case_study_region":[572],"case_study_industry":[531],"acf":[],"yoast_head":"\nLE SMICVAL du Libournais Haute-Gironde - Wildix Histoires de Clients<\/title>\n<meta name=\"description\" content=\"Le SMICVAL, Syndicat Intercommunal de Collecte et de Valorisation des d\u00e9chets du Libournais Haute-Gironde, assure la mission de collecte et traitement...\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LE SMICVAL du Libournais Haute-Gironde - Wildix Histoires de Clients\" \/>\n<meta property=\"og:description\" content=\"Le SMICVAL, Syndicat Intercommunal de Collecte et de Valorisation des d\u00e9chets du Libournais Haute-Gironde, assure la mission de collecte et traitement...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/old.wildix.com\/fr\/case-study\/le-smicval-du-libournais-haute-gironde\/\" \/>\n<meta property=\"og:site_name\" content=\"Wildix\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-07T08:24:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/le-smicval-du-libournais-haute-gironde-wildix-case-study.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/le-smicval-du-libournais-haute-gironde-wildix-case-study.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/old.wildix.com\/fr\/case-study\/le-smicval-du-libournais-haute-gironde\/\",\"url\":\"https:\/\/old.wildix.com\/fr\/case-study\/le-smicval-du-libournais-haute-gironde\/\",\"name\":\"LE SMICVAL du Libournais Haute-Gironde - 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