{"id":7861563,"date":"2020-11-02T10:20:17","date_gmt":"2020-11-02T10:20:17","guid":{"rendered":"https:\/\/old2.wildix.com\/case_study\/davines-s-p-a\/"},"modified":"2021-04-07T10:19:20","modified_gmt":"2021-04-07T10:19:20","slug":"davines-s-p-a","status":"publish","type":"case_study","link":"https:\/\/old.wildix.com\/fr\/case-study\/davines-s-p-a\/","title":{"rendered":"Davines S.p.a."},"content":{"rendered":"
[vc_row][vc_column width=\u00a0\u00bb1\/2″][vc_column_text css=\u00a0\u00bb.vc_custom_1538515761981{margin-bottom: 0px !important;}\u00a0\u00bb]\u00a0\u00bbAu d\u00e9part, nous avions pens\u00e9 \u00e0 Skype pour le business, mais ce n\u2019\u00e9tait pas le bon outil : la suite \u00e9tait trop complexe, l\u2019interface pas facile \u00e0 comprendre et la configuration mat\u00e9rielle difficile d\u2019installation.\u00a0\u00bb<\/p>\n

Davines S.p.a. est une entreprise familiale internationale dans le secteur des cosm\u00e9tiques, avec des points de vente aux Pays-Bas, en France, en Grande-Bretagne, aux \u00c9tats-Unis et au Mexique, et plus de 80 distributeurs \u00e0 travers le monde.<\/p>\n

Le c\u0153ur de la production de cette entreprise se situe en Italie, et plus pr\u00e9cis\u00e9ment \u00e0 Parme : les laboratoires sp\u00e9cialis\u00e9s dans les soins de la peau et des cheveux y r\u00e9alisent les produits destin\u00e9s aux professionnels de la beaut\u00e9.<\/p>\n

Simone Rabaglia, responsable de la division System & Helpdesk de Davines S.p.a., explique comment le pr\u00e9c\u00e9dent syst\u00e8me ancienne g\u00e9n\u00e9ration ne pouvait plus r\u00e9pondre aux besoins croissants de l’entreprise :<\/p>\n

\u00ab\u00a0Notre standard Panasonic avait des fonctionnalit\u00e9s obsol\u00e8tes : pas d\u2019interface logicielle et de t\u00e9l\u00e9phones num\u00e9riques fonctionnant avec le r\u00e9seau t\u00e9l\u00e9phonique en l\u2019\u00e9tat. M\u00eame le r\u00e9seau DECT ne fonctionnait pas bien, le syst\u00e8me \u00e9tait surcharg\u00e9. Lorsque trop d\u2019utilisateurs utilisaient des t\u00e9l\u00e9phones sans fil, le r\u00e9seau DECT ne fonctionnait plus.\u00a0\u00bb<\/p>\n

La soci\u00e9t\u00e9 Davines S.p.a. d\u00e9cide alors de s’orienter vers la technologie VoIP<\/strong>, attir\u00e9e par la possibilit\u00e9 d’utiliser la messagerie instantan\u00e9e<\/strong>, la vid\u00e9oconf\u00e9rence<\/strong> et le partage de fichiers<\/strong>.<\/p>\n

Simone Rabaglia d\u00e9clare: \u201cAu d\u00e9part, nous avons pens\u00e9 \u00e0 Skype for Business, mais ce n\u2019\u00e9tait pas le bon outil : la suite \u00e9tait trop complexe, l\u2019interface pas facile \u00e0 comprendre et la configuration mat\u00e9rielle requise difficile d\u2019installation.\u201d<\/p>\n

\u00ab\u00a0Nos analyses et nos \u00e9valuations nous ont amen\u00e9s \u00e0 choisir entre deux solutions : Cisco et Wildix.<\/p>\n

Nous avons choisi Wildix parce que nous avons imm\u00e9diatement appr\u00e9ci\u00e9 le protocole WebRTC<\/strong>, qui garantit une flexibilit\u00e9 et une facilit\u00e9 d’utilisation incroyables.
\nCisco exigeait une installation et une formation d\u00e9taill\u00e9es pour l’utilisateur et l’administrateur, tandis que la solution Wildix semblait imm\u00e9diatement plus intelligente<\/strong>, plus rapide<\/strong> et beaucoup plus facile<\/strong> \u00e0 configurer. \u00a0\u00bb<\/p>\n

Selon Simone, l\u2019application pour iPhone et Android est un point fort du syst\u00e8me Wildix : \u201cL\u2019application nous a permis de r\u00e9duire consid\u00e9rablement l\u2019utilisation du DECT, qui pr\u00e9sente l\u2019inconv\u00e9nient d\u2019avoir une couverture limit\u00e9e. Presque tous mes coll\u00e8gues ont install\u00e9 l’application sur leurs smartphones, ce qui garantit une disponibilit\u00e9 et une continuit\u00e9 de travail exceptionnelles<\/strong> : tout le monde peut \u00eatre joignable \u00e0 tout moment.\u00a0\u00bb<\/p>\n

Simone Rabaglia est \u00e9galement tr\u00e8s satisfait de l’assistance re\u00e7ue lors de l’installation : \u00ab\u00a0Nous avons re\u00e7u un soutien exceptionnel de notre partenaire Emironet, un partenaire Platinum Wildix certifi\u00e9 UNICOMM. Certains petits probl\u00e8mes rencontr\u00e9s ont \u00e9t\u00e9 r\u00e9solus rapidement, et m\u00eame nos demandes d\u2019impl\u00e9mentation de certaines fonctionnalit\u00e9s (tels que le chat synchronis\u00e9 ou la case \u00e0 cocher WhatsApp) ont \u00e9t\u00e9 accept\u00e9es et d\u00e9velopp\u00e9es rapidement.\u00a0\u00bb<\/p>\n

Davines S.p.a est une soci\u00e9t\u00e9 en constante \u00e9volution et a d\u00e9j\u00e0 d\u00e9cid\u00e9 quels seront les d\u00e9veloppements futurs : \u00ab\u00a0Actuellement, 300 utilisateurs<\/strong> utilisent Wildix, mais ce nombre tend \u00e0 atteindre les 500 utilisateurs gr\u00e2ce \u00e0 notre implantation dans le Davines Village. Nous avons \u00e9galement l’intention d’\u00e9tendre les licences \u00e0 toutes les succursales de Davines car le potentiel de Wildix est \u00e9norme.\u00a0\u00bb
\n[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2″][vc_icon icon_fontawesome=\u00a0\u00bbfa fa-quote-left\u00a0\u00bb color=\u00a0\u00bbcustom\u00a0\u00bb size=\u00a0\u00bblg\u00a0\u00bb custom_color=\u00a0\u00bb#003366″ css=\u00a0\u00bb.vc_custom_1529958137798{margin-bottom: 0px !important;margin-left: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1538515783808{margin-bottom: 0px !important;margin-left: 2% !important;}\u00a0\u00bb]L\u2019APPLICATION NOUS A PERMIS DE R\u00c9DUIRE CONSID\u00c9RABLEMENT L\u2019UTILISATION DU DECT, QUI PR\u00c9SENTE L\u2019INCONV\u00c9NIENT D\u2019AVOIR UNE COUVERTURE LIMIT\u00c9E. PRESQUE TOUS MES COLL\u00c8GUES ONT INSTALL\u00c9 L’APPLICATION SUR LEURS SMARTPHONES, CE QUI GARANTIT UNE DISPONIBILIT\u00c9 ET UNE CONTINUIT\u00c9 DE TRAVAIL EXCEPTIONNELLES : TOUT LE MONDE PEUT \u00caTRE JOIGNABLE \u00c0 TOUT MOMENT.[\/vc_column_text][vc_column_text align=\u00a0\u00bbright\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1538515805343{margin-bottom: 0px !important;}\u00a0\u00bb]\n

Simone Rabaglia,
\nResponsable de la division System & Helpdesk de Davines S.p.a.
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