{"id":7861565,"date":"2020-11-02T10:44:55","date_gmt":"2020-11-02T10:44:55","guid":{"rendered":"https:\/\/old2.wildix.com\/case_study\/faizane-spa\/"},"modified":"2021-04-07T09:53:07","modified_gmt":"2021-04-07T09:53:07","slug":"faizane-spa","status":"publish","type":"case_study","link":"https:\/\/old.wildix.com\/fr\/case-study\/faizane-spa\/","title":{"rendered":"Faizan\u00e8 Spa"},"content":{"rendered":"
[vc_row][vc_column width=\u00a0\u00bb1\/2″][vc_column_text css=\u00a0\u00bb.vc_custom_1538516379468{margin-bottom: 0px !important;}\u00a0\u00bb]En 2018, Faizan\u00e8 c\u00e9l\u00e8bre ses 50 ans d’activit\u00e9 dans la fourniture d’articles industriels et la transformation de plastiques \u00e0 froid.<\/p>\n

Ce sont 60 employ\u00e9s qui travaillent dans un b\u00e2timent de 12 500 m\u00e8tres carr\u00e9s, visit\u00e9 chaque jour par un grand nombre de fournisseurs, de responsables et de clients.
\nMartino Dal Santo, Pr\u00e9sident de Faizan\u00e8, explique \u00e0 quel point il \u00e9tait difficile de surveiller l\u2019\u00e9tat de pr\u00e9sence<\/strong> de la masse salariale dans une entreprise de cette taille: \u00ab\u00a0Chaque soir, avant de quitter l\u2019entreprise, le salari\u00e9 doit prendre le temps de s\u2019assurer qu\u2019il soit bien le dernier afin de pouvoir \u00e9teindre toutes les machines\u00a0\u00bb.<\/p>\n

Le probl\u00e8me se posait \u00e9galement lors de la r\u00e9ception d\u2019appels des clients : la r\u00e9ceptionniste n’avait aucun moyen de savoir si les coll\u00e8gues \u00e9taient pr\u00e9sents dans l’entreprise, d\u00e9j\u00e0 en conversation t\u00e9l\u00e9phonique ou m\u00eame absents du bureau.<\/p>\n

L’optimisation du contr\u00f4le des pr\u00e9sences \u00e9tait devenue une n\u00e9cessit\u00e9<\/strong>, tout comme le besoin de remplacer l’ancien standard Alcatel par une solution offrant des co\u00fbts d’exploitation r\u00e9duits et qui utilise la technologie VoIP.<\/p>\n

Lorsque New (partenaire Platinum) a pr\u00e9sent\u00e9 la solution Wildix \u00e0 Martino Dal Santo, le Pr\u00e9sident de Faizan\u00e8 a tout de suite per\u00e7u les avantages et la flexibilit\u00e9 du logiciel : il a demand\u00e9 \u00e0 int\u00e9grer Wildix au CRM VTE NEXT de l\u2019entreprise et d\u2019enregistrer chaque employ\u00e9 en tant qu’utilisateur Wildix.<\/p>\n

Le r\u00e9sultat ? Au moment pr\u00e9cis o\u00f9 un employ\u00e9 passe le hall d\u2019entr\u00e9e de l’entreprise, il appara\u00eet automatiquement en ligne sur Collaboration<\/strong> et donc, dans l’entreprise.
\nDe plus, 5 utilisateurs et 5 visiteurs sont configur\u00e9s par d\u00e9faut : lorsqu’un ext\u00e9rieur entre dans l’entreprise, le r\u00e9ceptionniste lui attribue un badge et l’enregistre dans le CRM qui, communiquant directement avec Collaboration, fait appara\u00eetre le visiteur en ligne et indique donc sa pr\u00e9sence.<\/p>\n

L’automatisation du contr\u00f4le des pr\u00e9sences \u00e9vite aux invit\u00e9s de l’entreprise de remplir le registre papier classique de pr\u00e9sence et permet surtout de savoir \u00e0 tout moment qui est pr\u00e9sent dans l’entreprise, qui est au t\u00e9l\u00e9phone et qui est absent.<\/p>\n

Un gain de temps consid\u00e9rable, qui va de pair avec une r\u00e9duction des co\u00fbts de t\u00e9l\u00e9phonie<\/strong> : \u00abDepuis que nous utilisons la technologie VoIP, les co\u00fbts ont diminu\u00e9 de moiti\u00e9<\/strong>\u00bb, explique Martino Dal Santo.<\/p>\n

Fid\u00e8le \u00e0 son slogan \u00ab\u00a0Depuis 50 ans au service de l’innovation\u00a0\u00bb, Faizan\u00e8 entend continuer \u00e0 utiliser la technologie la plus innovante : le projet prochain est de se focaliser sur l’utilisation de Kite, la communication WebRTC en temps r\u00e9el.
\n[\/vc_column_text][mk_image src=\u00a0\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2018\/08\/faizane-picture-wildix-case-study.jpg\u00a0\u00bb image_size=\u00a0\u00bbfull\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb margin_bottom=\u00a0\u00bb30″][\/vc_column][vc_column width=\u00a0\u00bb1\/2″][vc_icon icon_fontawesome=\u00a0\u00bbfa fa-quote-left\u00a0\u00bb color=\u00a0\u00bbcustom\u00a0\u00bb size=\u00a0\u00bblg\u00a0\u00bb custom_color=\u00a0\u00bb#003366″ css=\u00a0\u00bb.vc_custom_1529958137798{margin-bottom: 0px !important;margin-left: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1538516402140{margin-bottom: 0px !important;margin-left: 2% !important;}\u00a0\u00bb]TOUS LES SOIRS, LE DERNIER SALARI\u00c9 DE L\u2019ENTREPRISE RENCONTRAIT LE M\u00caME PROBL\u00c8ME : CELUI DE S\u2019ASSURER PHYSIQUEMENT QUE TOUT LE MONDE AIT QUITT\u00c9 LE B\u00c2TIMENT AVANT D\u2019\u00c9TEINDRE LES MACHINES ET DE PARTIR. MAINTENANT, IL SUFFIT JUSTE DE JETER UN OEIL \u00c0 L’\u00c9CRAN COLLABORATION.[\/vc_column_text][vc_column_text align=\u00a0\u00bbright\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1538516455472{margin-bottom: 0px !important;}\u00a0\u00bb]\n

Martino Dal Santo,
\nPr\u00e9sident de Faizan\u00e8<\/span>
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