{"id":7870703,"date":"2021-04-02T13:20:10","date_gmt":"2021-04-02T13:20:10","guid":{"rendered":"https:\/\/old2.wildix.com\/?page_id=7870703"},"modified":"2022-07-07T10:44:13","modified_gmt":"2022-07-07T10:44:13","slug":"acd-stats-x-caracal","status":"publish","type":"page","link":"https:\/\/old.wildix.com\/fr\/acd-stats-x-caracal\/","title":{"rendered":"x-caracal : Surveillance et analyse des centres d&rsquo;appels"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[mk_page_section bg_image=\u00a0\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2021\/03\/x-caracal-background.jpg\u00a0\u00bb bg_color=\u00a0\u00bb#003366&Prime; bg_position=\u00a0\u00bbcenter top\u00a0\u00bb bg_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb bg_stretch=\u00a0\u00bbtrue\u00a0\u00bb video_mask=\u00a0\u00bbtrue\u00a0\u00bb bg_gradient=\u00a0\u00bbvertical\u00a0\u00bb video_color_mask=\u00a0\u00bb#003366&Prime; gr_end=\u00a0\u00bb#004696&Prime; min_height=\u00a0\u00bb250&Prime; full_width=\u00a0\u00bbtrue\u00a0\u00bb padding_top=\u00a0\u00bb0&Prime; padding_bottom=\u00a0\u00bb0&Prime; sidebar=\u00a0\u00bbsidebar-1&Prime; first_page=\u00a0\u00bbfalse\u00a0\u00bb last_page=\u00a0\u00bbfalse\u00a0\u00bb][vc_column][mk_padding_divider size=\u00a0\u00bb120&Prime; visibility=\u00a0\u00bbhidden-sm\u00a0\u00bb][mk_padding_divider size=\u00a0\u00bb80&Prime; visibility=\u00a0\u00bbvisible-sm\u00a0\u00bb][mk_fancy_title tag_name=\u00a0\u00bbh1&Prime; color=\u00a0\u00bb#ffffff\u00a0\u00bb size=\u00a0\u00bb60&Prime; force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb50&Prime; size_tablet=\u00a0\u00bb40&Prime; size_phone=\u00a0\u00bb30&Prime; font_weight=\u00a0\u00bb300&Prime; font_style=\u00a0\u00bbnormal\u00a0\u00bb txt_transform=\u00a0\u00bbnone\u00a0\u00bb margin_bottom=\u00a0\u00bb0&Prime; font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb]x-caracal : Surveillance et analyse des centres d&rsquo;appels[\/mk_fancy_title][mk_fancy_title color=\u00a0\u00bb#ffffff\u00a0\u00bb size=\u00a0\u00bb24&Prime; force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb22&Prime; size_tablet=\u00a0\u00bb22&Prime; size_phone=\u00a0\u00bb20&Prime; font_weight=\u00a0\u00bb300&Prime; font_style=\u00a0\u00bbnormal\u00a0\u00bb txt_transform=\u00a0\u00bbnone\u00a0\u00bb margin_bottom=\u00a0\u00bb0&Prime; font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb]Prenez soin et contr\u00f4lez les performances de votre \u00e9quipe de vente[\/mk_fancy_title][mk_padding_divider size=\u00a0\u00bb30&Prime;][\/vc_column][\/mk_page_section][vc_row fullwidth=\u00a0\u00bbtrue\u00a0\u00bb fullwidth_content=\u00a0\u00bbfalse\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4&Prime;][mk_padding_divider size=\u00a0\u00bb70&Prime; visibility=\u00a0\u00bbhidden-sm\u00a0\u00bb][mk_padding_divider size=\u00a0\u00bb20&Prime; visibility=\u00a0\u00bbvisible-sm\u00a0\u00bb][mk_image src=\u00a0\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/x-caracal.png\u00a0\u00bb image_size=\u00a0\u00bbfull\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb margin_bottom=\u00a0\u00bb30&Prime;][mk_padding_divider visibility=\u00a0\u00bbhidden-sm\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb3\/4&Prime;][mk_padding_divider size=\u00a0\u00bb50&Prime; visibility=\u00a0\u00bbhidden-sm\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1620036222209{margin-bottom: 0px !important;}\u00a0\u00bb]\n<p style=\"text-align: justify;\">x-caracal est le <strong>premier outil d&rsquo;analyse Call Center<\/strong> vous permettant de suivre en temps r\u00e9el la qualit\u00e9 des interactions avec vos prospects ou clients, et de garder le contr\u00f4le de votre activit\u00e9s. Contrairement aux autres, cette solution s&rsquo;int\u00e8gre parfaitement \u00e0 votre syst\u00e8me de communication sans n\u00e9cessit\u00e9 d&rsquo;installation additionnelle.<\/p>\n<p style=\"text-align: justify;\">Wildix est la premi\u00e8re solution qui cr\u00e9e un booster pour chaque \u00e9tape du parcours client. <a href=\"https:\/\/old.wildix.com\/fr\/webrtc-kite\/\">Kite<\/a> WebRTC et <a href=\"https:\/\/old.wildix.com\/fr\/wizywebinar-platform\/\">Wizywebinar<\/a> g\u00e9n\u00e8rent des prospects, tandis que <a href=\"https:\/\/old.wildix.com\/fr\/x-bees\/\">x-bees<\/a> est l&rsquo;outil parfait pour stimuler les ventes, convertir les prospects en clients et maintenir leur engagement et leur satisfaction, limitant ainsi la perte de client\u00e8le.<\/p>\n<p style=\"text-align: justify;\">Mais comment apporter de la valeur \u00e0 cette \u00e9tape du parcours client ? <strong>En veillant \u00e0 ce que les attentes des clients soient satisfaites<\/strong>, gr\u00e2ce \u00e0 x-caracal.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/6&Prime;][\/vc_column][vc_column width=\u00a0\u00bb2\/3&Prime;][mk_padding_divider size=\u00a0\u00bb20&Prime; visibility=\u00a0\u00bbvisible-sm\u00a0\u00bb][mk_padding_divider size=\u00a0\u00bb50&Prime; visibility=\u00a0\u00bbhidden-sm\u00a0\u00bb][mk_image src=\u00a0\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/the-wildix-customer-journey-boosters.png\u00a0\u00bb image_size=\u00a0\u00bbfull\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb][mk_padding_divider size=\u00a0\u00bb20&Prime; visibility=\u00a0\u00bbvisible-sm\u00a0\u00bb][mk_padding_divider size=\u00a0\u00bb50&Prime; visibility=\u00a0\u00bbhidden-sm\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/6&Prime;][\/vc_column][\/vc_row][vc_row][vc_column][mk_divider style=\u00a0\u00bbthin_solid\u00a0\u00bb][\/vc_column][\/vc_row][vc_row fullwidth=\u00a0\u00bbtrue\u00a0\u00bb fullwidth_content=\u00a0\u00bbfalse\u00a0\u00bb][vc_column][mk_fancy_title size=\u00a0\u00bb35&Prime; force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25&Prime; size_tablet=\u00a0\u00bb25&Prime; size_phone=\u00a0\u00bb20&Prime; margin_top=\u00a0\u00bb20&Prime; margin_bottom=\u00a0\u00bb0&Prime; font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb]\n<p>Am\u00e9liorez la qualit\u00e9 des interactions avec vos clients en temps r\u00e9el et\u00a0concluez plus d&rsquo;affaires gr\u00e2ce au premier syst\u00e8me\u00a0d\u2019ACD qui\u00a0booste\u00a0vos\u00a0revenus<\/p>\n[\/mk_fancy_title][mk_padding_divider size=\u00a0\u00bb30&Prime;][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/6&Prime;][\/vc_column][vc_column width=\u00a0\u00bb2\/3&Prime;][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][mk_padding_divider size=\u00a0\u00bb10&Prime;][mk_image src=\u00a0\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/x-caracal-3-1.jpg\u00a0\u00bb image_size=\u00a0\u00bbfull\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb margin_bottom=\u00a0\u00bb30&Prime;][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][vc_column_text css=\u00a0\u00bb.vc_custom_1620034027967{margin-bottom: 0px !important;}\u00a0\u00bb]<strong>Boostez le parcours de vos clients !<\/strong> \u00c9l\u00e9ment central du package de communication d&rsquo;entreprise Wildix, x-caracal est le centre de monitoring \u00e9volu\u00e9 des communications, vous fournissant des tableaux de bord afin de suivre vos clients et vos prospects \u00e0 l&rsquo;aide <strong>d&rsquo;outils de veille strat\u00e9gique int\u00e9gr\u00e9s<\/strong>.[\/vc_column_text][mk_button dimension=\u00a0\u00bbtwo\u00a0\u00bb corner_style=\u00a0\u00bbrounded\u00a0\u00bb size=\u00a0\u00bblarge\u00a0\u00bb letter_spacing=\u00a0\u00bb1&Prime; url=\u00a0\u00bbhttps:\/\/old.wildix.com\/fr\/contacts\/\u00a0\u00bb target=\u00a0\u00bb_blank\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb fullwidth=\u00a0\u00bbtrue\u00a0\u00bb margin_bottom=\u00a0\u00bb\u00a0\u00bb margin_right=\u00a0\u00bb\u00a0\u00bb bg_color=\u00a0\u00bb#003366&Prime;]Contactez-nous pour en savoir plus[\/mk_button][\/vc_column_inner][\/vc_row_inner][mk_padding_divider][\/vc_column][vc_column width=\u00a0\u00bb1\/6&Prime;][\/vc_column][\/vc_row][vc_row fullwidth=\u00a0\u00bbtrue\u00a0\u00bb fullwidth_content=\u00a0\u00bbfalse\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1617018581368{background-color: #f7f7f7 !important;}\u00a0\u00bb][vc_column][mk_padding_divider visibility=\u00a0\u00bbhidden-sm\u00a0\u00bb][mk_padding_divider size=\u00a0\u00bb20&Prime;][vc_row_inner is_fullwidth_content=\u00a0\u00bbfalse\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][mk_padding_divider size=\u00a0\u00bb20&Prime;][vc_raw_html]JTNDc2NyaXB0JTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZmYXN0Lndpc3RpYS5jb20lMkZlbWJlZCUyRm1lZGlhcyUyRm13Z3h5YWsyM3guanNvbnAlMjIlMjBhc3luYyUzRSUzQyUyRnNjcmlwdCUzRSUzQ3NjcmlwdCUyMHNyYyUzRCUyMmh0dHBzJTNBJTJGJTJGZmFzdC53aXN0aWEuY29tJTJGYXNzZXRzJTJGZXh0ZXJuYWwlMkZFLXYxLmpzJTIyJTIwYXN5bmMlM0UlM0MlMkZzY3JpcHQlM0UlM0NkaXYlMjBjbGFzcyUzRCUyMndpc3RpYV9yZXNwb25zaXZlX3BhZGRpbmclMjIlMjBzdHlsZSUzRCUyMnBhZGRpbmclM0E1Ni4yNSUyNSUyMDAlMjAwJTIwMCUzQnBvc2l0aW9uJTNBcmVsYXRpdmUlM0IlMjIlM0UlM0NkaXYlMjBjbGFzcyUzRCUyMndpc3RpYV9yZXNwb25zaXZlX3dyYXBwZXIlMjIlMjBzdHlsZSUzRCUyMmhlaWdodCUzQTEwMCUyNSUzQmxlZnQlM0EwJTNCcG9zaXRpb24lM0FhYnNvbHV0ZSUzQnRvcCUzQTAlM0J3aWR0aCUzQTEwMCUyNSUzQiUyMiUzRSUzQ2RpdiUyMGNsYXNzJTNEJTIyd2lzdGlhX2VtYmVkJTIwd2lzdGlhX2FzeW5jX213Z3h5YWsyM3glMjB2aWRlb0ZvYW0lM0R0cnVlJTIyJTIwc3R5bGUlM0QlMjJoZWlnaHQlM0ExMDAlMjUlM0Jwb3NpdGlvbiUzQXJlbGF0aXZlJTNCd2lkdGglM0ExMDAlMjUlMjIlM0UlM0NkaXYlMjBjbGFzcyUzRCUyMndpc3RpYV9zd2F0Y2glMjIlMjBzdHlsZSUzRCUyMmhlaWdodCUzQTEwMCUyNSUzQmxlZnQlM0EwJTNCb3BhY2l0eSUzQTAlM0JvdmVyZmxvdyUzQWhpZGRlbiUzQnBvc2l0aW9uJTNBYWJzb2x1dGUlM0J0b3AlM0EwJTNCdHJhbnNpdGlvbiUzQW9wYWNpdHklMjAyMDBtcyUzQndpZHRoJTNBMTAwJTI1JTNCJTIyJTNFJTNDaW1nJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZmYXN0Lndpc3RpYS5jb20lMkZlbWJlZCUyRm1lZGlhcyUyRm13Z3h5YWsyM3glMkZzd2F0Y2glMjIlMjBzdHlsZSUzRCUyMmZpbHRlciUzQWJsdXIlMjg1cHglMjklM0JoZWlnaHQlM0ExMDAlMjUlM0JvYmplY3QtZml0JTNBY29udGFpbiUzQndpZHRoJTNBMTAwJTI1JTNCJTIyJTIwYWx0JTNEJTIyJTIyJTIwYXJpYS1oaWRkZW4lM0QlMjJ0cnVlJTIyJTIwb25sb2FkJTNEJTIydGhpcy5wYXJlbnROb2RlLnN0eWxlLm9wYWNpdHklM0QxJTNCJTIyJTIwJTJGJTNFJTNDJTJGZGl2JTNFJTNDJTJGZGl2JTNFJTNDJTJGZGl2JTNFJTNDJTJGZGl2JTNF[\/vc_raw_html][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][mk_padding_divider size=\u00a0\u00bb10&Prime; visibility=\u00a0\u00bbhidden-sm\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1618312141297{margin-bottom: 0px !important;}\u00a0\u00bb]Avec x-caracal, vous pouvez vous occuper de vos clients en temps r\u00e9el. La solution rassemble les donn\u00e9es de l&rsquo;outil de g\u00e9n\u00e9ration de prospects (Kite WebRTC ou Wizywebinar) et de l&rsquo;outil de gestion des prospects (x-bees) pour vous fournir des rapports standards ou bien personnalis\u00e9s.<\/p>\n<p><strong>Finis l\u2019ACD Stats, bienvenue \u00e0 x-caracal : soignez et contr\u00f4lez les performances de votre \u00e9quipe de vente.<\/strong><\/p>\n<p>Les entreprises perdent de l&rsquo;argent lorsqu\u2019elles perdent du temps. x-caracal fournit des rapports standards et personnalis\u00e9s r\u00e9pondant \u00e0 toutes les exigences et vous permet de surveiller les activit\u00e9s qui peuvent vous faire perdre du temps.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=\u00a0\u00bb50&Prime; visibility=\u00a0\u00bbhidden-sm\u00a0\u00bb][\/vc_column][\/vc_row][vc_row fullwidth=\u00a0\u00bbtrue\u00a0\u00bb fullwidth_content=\u00a0\u00bbfalse\u00a0\u00bb][vc_column][mk_padding_divider visibility=\u00a0\u00bbhidden-sm\u00a0\u00bb][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/6&Prime;][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb2\/3&Prime;][mk_fancy_title size=\u00a0\u00bb35&Prime; force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25&Prime; size_tablet=\u00a0\u00bb25&Prime; size_phone=\u00a0\u00bb25&Prime; margin_top=\u00a0\u00bb20&Prime; margin_bottom=\u00a0\u00bb0&Prime; font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb]Pourquoi un caracal ?[\/mk_fancy_title][vc_column_text css=\u00a0\u00bb.vc_custom_1618312171748{margin-bottom: 0px !important;}\u00a0\u00bb]\n<p style=\"text-align: center;\">Le caracal est un chat sauvage avec de grandes oreilles. Il est l\u00e9ger, agile et rapide. Le caracal a toutes les capacit\u00e9s que l&rsquo;on peut demander en mati\u00e8re de prise d\u2019informations.<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/6&Prime;][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=\u00a0\u00bb30&Prime; visibility=\u00a0\u00bbhidden-sm\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column][mk_divider style=\u00a0\u00bbthin_solid\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/2&Prime;][mk_padding_divider size=\u00a0\u00bb50&Prime;][vc_column_text css=\u00a0\u00bb.vc_custom_1618312245001{margin-bottom: 0px !important;}\u00a0\u00bb]<strong>Des outils de suivi des centres d&rsquo;appels sont mis en place pour am\u00e9liorer la satisfaction client<\/strong>. Cependant, la plupart des logiciels d&rsquo;analyse d&rsquo;appels posent deux probl\u00e8mes. Ils sont :<\/p>\n<ul>\n<li>Trop lourds \u00e0 installer et \u00e0 utiliser (ce qui les rend hors de port\u00e9e des PME);<\/li>\n<li>Non int\u00e9gr\u00e9 au syst\u00e8me t\u00e9l\u00e9phonique de l&rsquo;entreprise, vous fournissant uniquement des statistiques partielles (les appareils mobiles des agents ne sont pas surveill\u00e9s).<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][mk_padding_divider size=\u00a0\u00bb50&Prime;][mk_image src=\u00a0\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/call-center.jpg\u00a0\u00bb image_size=\u00a0\u00bbfull\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider size=\u00a0\u00bb30&Prime;][mk_fancy_title size=\u00a0\u00bb35&Prime; force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25&Prime; size_tablet=\u00a0\u00bb25&Prime; size_phone=\u00a0\u00bb25&Prime; margin_top=\u00a0\u00bb20&Prime; margin_bottom=\u00a0\u00bb0&Prime; font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb]Contrairement aux autres statistiques ACD, x-caracal est :[\/mk_fancy_title][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][mk_fancy_title size=\u00a0\u00bb28&Prime; force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25&Prime; size_tablet=\u00a0\u00bb25&Prime; size_phone=\u00a0\u00bb25&Prime; margin_top=\u00a0\u00bb20&Prime; margin_bottom=\u00a0\u00bb0&Prime; font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb]L\u00e9ger[\/mk_fancy_title][mk_divider style=\u00a0\u00bbthin_solid\u00a0\u00bb thin_single_color=\u00a0\u00bb#3ebecc\u00a0\u00bb thickness=\u00a0\u00bb5&Prime; margin_top=\u00a0\u00bb0&Prime;][vc_column_text css=\u00a0\u00bb.vc_custom_1618318093178{margin-bottom: 0px !important;}\u00a0\u00bb]\n<p style=\"text-align: center;\"><strong>Bas\u00e9 sur le Web et h\u00e9berg\u00e9 dans le Cloud<\/strong>, aucune installation n&rsquo;est requise.<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][mk_fancy_title size=\u00a0\u00bb28&Prime; force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25&Prime; size_tablet=\u00a0\u00bb25&Prime; size_phone=\u00a0\u00bb25&Prime; margin_top=\u00a0\u00bb20&Prime; margin_bottom=\u00a0\u00bb0&Prime; font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb]Agile[\/mk_fancy_title][mk_divider style=\u00a0\u00bbthin_solid\u00a0\u00bb thin_single_color=\u00a0\u00bb#3ebecc\u00a0\u00bb thickness=\u00a0\u00bb5&Prime; margin_top=\u00a0\u00bb0&Prime;][vc_column_text css=\u00a0\u00bb.vc_custom_1618316299965{margin-bottom: 0px !important;}\u00a0\u00bb]\n<p style=\"text-align: center;\">Vous fournit un <strong>feedback constant vous permettant d&rsquo;am\u00e9liorer<\/strong> votre exp\u00e9rience client.<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3&Prime;][mk_fancy_title size=\u00a0\u00bb28&Prime; force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25&Prime; size_tablet=\u00a0\u00bb25&Prime; size_phone=\u00a0\u00bb25&Prime; margin_top=\u00a0\u00bb20&Prime; margin_bottom=\u00a0\u00bb0&Prime; font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb]Efficace[\/mk_fancy_title][mk_divider style=\u00a0\u00bbthin_solid\u00a0\u00bb thin_single_color=\u00a0\u00bb#3ebecc\u00a0\u00bb thickness=\u00a0\u00bb5&Prime; margin_top=\u00a0\u00bb0&Prime;][vc_column_text css=\u00a0\u00bb.vc_custom_1618316344380{margin-bottom: 0px !important;}\u00a0\u00bb]\n<p style=\"text-align: center;\">Enti\u00e8rement int\u00e9gr\u00e9 au syst\u00e8me de communication Wildix et <strong>surveille tous les appareils des agents, y compris les appareils mobiles<\/strong>.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][mk_padding_divider][\/vc_column][\/vc_row][vc_row fullwidth=\u00a0\u00bbtrue\u00a0\u00bb fullwidth_content=\u00a0\u00bbfalse\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1617952174924{background-color: #f7f7f7 !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2&Prime;][mk_padding_divider size=\u00a0\u00bb50&Prime;][mk_fancy_title size=\u00a0\u00bb28&Prime; force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25&Prime; size_tablet=\u00a0\u00bb25&Prime; size_phone=\u00a0\u00bb25&Prime; margin_top=\u00a0\u00bb20&Prime; margin_bottom=\u00a0\u00bb0&Prime; font_family=\u00a0\u00bbnone\u00a0\u00bb]Points forts[\/mk_fancy_title][vc_column_text css=\u00a0\u00bb.vc_custom_1650373502586{margin-bottom: 0px !important;}\u00a0\u00bb]\n<ul>\n<li>Statistiques et actions en temps r\u00e9el,<\/li>\n<li>Quatre types de rapports pr\u00e9d\u00e9finis (distribution, r\u00e9ponses, appels sans r\u00e9ponse, rapports d&rsquo;agents),<\/li>\n<li>Recherche Avanc\u00e9e,<\/li>\n<li>Export CSV, PDF, XLS, export PNG pour les graphiques,<\/li>\n<li>Rapports et alarmes programm\u00e9s par e-mail (coming soon).<\/li>\n<\/ul>\n[\/vc_column_text][mk_fancy_title size=\u00a0\u00bb28&Prime; force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25&Prime; size_tablet=\u00a0\u00bb25&Prime; size_phone=\u00a0\u00bb25&Prime; margin_top=\u00a0\u00bb20&Prime; margin_bottom=\u00a0\u00bb0&Prime; font_family=\u00a0\u00bbnone\u00a0\u00bb]Licence[\/mk_fancy_title][vc_column_text css=\u00a0\u00bb.vc_custom_1618318035606{margin-bottom: 0px !important;}\u00a0\u00bb]\n<ul>\n<li>1 <a href=\"https:\/\/old.wildix.com\/fr\/licensing\/#uc-premium\">Premium<\/a> pour le manager et<\/li>\n<li>au moins 10 <a href=\"https:\/\/old.wildix.com\/fr\/licensing\/#uc-business\">Business<\/a> \/ <a href=\"https:\/\/old.wildix.com\/fr\/licensing\/#uc-premium\">Premium<\/a> pour les agents.<\/li>\n<\/ul>\n<p><em>Remarque : seuls les utilisateurs Premium ont acc\u00e8s \u00e0 x-caracal ; seuls les \u00e9v\u00e9nements g\u00e9n\u00e9r\u00e9s par les utilisateurs Business \/ Premium sont enregistr\u00e9s<\/em>[\/vc_column_text][mk_padding_divider size=\u00a0\u00bb50&Prime;][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime;][mk_padding_divider size=\u00a0\u00bb100&Prime;][vc_images_carousel images=\u00a0\u00bb7871785,7871786,7871787&Prime; img_size=\u00a0\u00bbfull\u00a0\u00bb autoplay=\u00a0\u00bbyes\u00a0\u00bb hide_pagination_control=\u00a0\u00bbyes\u00a0\u00bb wrap=\u00a0\u00bbyes\u00a0\u00bb][\/vc_column][\/vc_row][vc_row fullwidth=\u00a0\u00bbtrue\u00a0\u00bb fullwidth_content=\u00a0\u00bbfalse\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1617955062721{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;background-color: #f7f7f7 !important;}\u00a0\u00bb][vc_column][mk_divider style=\u00a0\u00bbthin_solid\u00a0\u00bb thin_color_style=\u00a0\u00bbgradient_color\u00a0\u00bb thin_grandient_color_from=\u00a0\u00bb#3edbd9&Prime; 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url=\u00a0\u00bbhttps:\/\/confluence.wildix.com\/x\/FAEzBQ\u00a0\u00bb target=\u00a0\u00bb_blank\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb fullwidth=\u00a0\u00bbtrue\u00a0\u00bb margin_right=\u00a0\u00bb0&Prime; bg_color=\u00a0\u00bb#3c72a2&Prime; btn_hover_txt_color=\u00a0\u00bb#ffffff\u00a0\u00bb]Documentation x-caracal[\/mk_button][\/vc_column][vc_column width=\u00a0\u00bb1\/3&Prime;][\/vc_column][\/vc_row][vc_row fullwidth=\u00a0\u00bbtrue\u00a0\u00bb fullwidth_content=\u00a0\u00bbfalse\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1563980243307{background-color: #003366 !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/6&Prime;][\/vc_column][vc_column width=\u00a0\u00bb2\/3&Prime;][mk_padding_divider size=\u00a0\u00bb50&Prime;][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/2&Prime;][mk_button dimension=\u00a0\u00bbflat\u00a0\u00bb corner_style=\u00a0\u00bbrounded\u00a0\u00bb size=\u00a0\u00bblarge\u00a0\u00bb icon=\u00a0\u00bbmk-moon-arrow-left\u00a0\u00bb 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width=\u00a0\u00bb1\/6&Prime;][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[mk_page_section bg_image=\u00a0\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2021\/03\/x-caracal-background.jpg\u00a0\u00bb bg_color=\u00a0\u00bb#003366&Prime; bg_position=\u00a0\u00bbcenter top\u00a0\u00bb bg_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb bg_stretch=\u00a0\u00bbtrue\u00a0\u00bb video_mask=\u00a0\u00bbtrue\u00a0\u00bb bg_gradient=\u00a0\u00bbvertical\u00a0\u00bb video_color_mask=\u00a0\u00bb#003366&Prime; gr_end=\u00a0\u00bb#004696&Prime; min_height=\u00a0\u00bb250&Prime; full_width=\u00a0\u00bbtrue\u00a0\u00bb padding_top=\u00a0\u00bb0&Prime; padding_bottom=\u00a0\u00bb0&Prime; sidebar=\u00a0\u00bbsidebar-1&Prime; first_page=\u00a0\u00bbfalse\u00a0\u00bb last_page=\u00a0\u00bbfalse\u00a0\u00bb][vc_column][mk_padding_divider size=\u00a0\u00bb120&Prime; visibility=\u00a0\u00bbhidden-sm\u00a0\u00bb][mk_padding_divider size=\u00a0\u00bb80&Prime; visibility=\u00a0\u00bbvisible-sm\u00a0\u00bb][mk_fancy_title tag_name=\u00a0\u00bbh1&Prime; color=\u00a0\u00bb#ffffff\u00a0\u00bb size=\u00a0\u00bb60&Prime; force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb50&Prime; size_tablet=\u00a0\u00bb40&Prime; size_phone=\u00a0\u00bb30&Prime; font_weight=\u00a0\u00bb300&Prime; font_style=\u00a0\u00bbnormal\u00a0\u00bb txt_transform=\u00a0\u00bbnone\u00a0\u00bb margin_bottom=\u00a0\u00bb0&Prime; font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb]x-caracal : Surveillance et analyse des centres d&rsquo;appels[\/mk_fancy_title][mk_fancy_title color=\u00a0\u00bb#ffffff\u00a0\u00bb size=\u00a0\u00bb24&Prime; force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb22&Prime; size_tablet=\u00a0\u00bb22&Prime; size_phone=\u00a0\u00bb20&Prime; font_weight=\u00a0\u00bb300&Prime; font_style=\u00a0\u00bbnormal\u00a0\u00bb txt_transform=\u00a0\u00bbnone\u00a0\u00bb 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