{"id":7844560,"date":"2019-07-05T09:18:43","date_gmt":"2019-07-05T09:18:43","guid":{"rendered":"https:\/\/old2.wildix.com\/?p=7844560"},"modified":"2021-11-19T17:09:20","modified_gmt":"2021-11-19T17:09:20","slug":"freshdesk","status":"publish","type":"post","link":"https:\/\/old.wildix.com\/fr\/freshdesk\/","title":{"rendered":"Freshdesk"},"content":{"rendered":"
[mk_page_section bg_image=\u00a0\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2019\/07\/maxresdefault-fd.jpg\u00a0\u00bb bg_repeat=\u00a0\u00bbno-repeat\u00a0\u00bb bg_stretch=\u00a0\u00bbtrue\u00a0\u00bb enable_3d=\u00a0\u00bbtrue\u00a0\u00bb video_color_mask=\u00a0\u00bb#003366″ video_opacity=\u00a0\u00bb0.9″ min_height=\u00a0\u00bb250″ full_width=\u00a0\u00bbtrue\u00a0\u00bb padding_top=\u00a0\u00bb0″ padding_bottom=\u00a0\u00bb0″ sidebar=\u00a0\u00bbsidebar-1″ first_page=\u00a0\u00bbfalse\u00a0\u00bb last_page=\u00a0\u00bbfalse\u00a0\u00bb][vc_column][mk_padding_divider size=\u00a0\u00bb30″ visibility=\u00a0\u00bbhidden-sm\u00a0\u00bb][vc_row_inner is_fullwidth_content=\u00a0\u00bbfalse\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/3″ css=\u00a0\u00bb.vc_custom_1537438541545{padding-right: 5% !important;padding-left: 5% !important;}\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb2\/3″ css=\u00a0\u00bb.vc_custom_1537399752987{padding-right: 5% !important;padding-left: 5% !important;}\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=\u00a0\u00bb15″ visibility=\u00a0\u00bbhidden-sm\u00a0\u00bb][mk_fancy_title tag_name=\u00a0\u00bbh1″ color=\u00a0\u00bb#ffffff\u00a0\u00bb size=\u00a0\u00bb70″ force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb60″ size_tablet=\u00a0\u00bb50″ size_phone=\u00a0\u00bb40″ font_weight=\u00a0\u00bb300″ font_style=\u00a0\u00bbnormal\u00a0\u00bb txt_transform=\u00a0\u00bbnone\u00a0\u00bb margin_bottom=\u00a0\u00bb0″ font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb]Passer et prendre des appels
\ndepuis votre tableau de bord Freshdesk[\/mk_fancy_title][mk_padding_divider size=\u00a0\u00bb60″][\/vc_column][\/mk_page_section][vc_row][vc_column width=\u00a0\u00bb1\/4″ css=\u00a0\u00bb.vc_custom_1537399638167{padding-right: 5% !important;padding-left: 5% !important;}\u00a0\u00bb][mk_padding_divider size=\u00a0\u00bb63″][mk_image src=\u00a0\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2019\/06\/logo-fdesk-black-01.jpg\u00a0\u00bb image_size=\u00a0\u00bbfull\u00a0\u00bb svg=\u00a0\u00bbtrue\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb margin_bottom=\u00a0\u00bb0″][\/vc_column][vc_column width=\u00a0\u00bb1\/2″][mk_padding_divider size=\u00a0\u00bb33″][mk_fancy_title size=\u00a0\u00bb28″ force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25″ size_tablet=\u00a0\u00bb25″ size_phone=\u00a0\u00bb20″ margin_top=\u00a0\u00bb20″ font_family=\u00a0\u00bbnone\u00a0\u00bb]Tous les appels en un seul endroit[\/mk_fancy_title][vc_column_text css=\u00a0\u00bb.vc_custom_1575550857226{margin-bottom: 0px !important;}\u00a0\u00bb]\n
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Freshdesk est, un logiciel de service client en ligne, heberg\u00e9 dans le Cloud fournissant un support technique avec toutes les automatisations intelligentes pour acc\u00e9l\u00e9rer les op\u00e9rations. Maintenant, vous pouvez aller plus loin gr\u00e2ce \u00e0 l\u2019int\u00e9gration Wildix.<\/p>\n<\/div>\n<\/div>\n[\/vc_column_text][vc_column_text css=\u00a0\u00bb.vc_custom_1575550865432{margin-bottom: 0px !important;}\u00a0\u00bb]\n

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Lors de la r\u00e9ception d\u2019un appel, Wildix Collaboration v\u00e9rifie le num\u00e9ro de t\u00e9l\u00e9phone dans la liste de contacts Freshdesk. Il permet d\u2019ouvrir une nouvelle barre lat\u00e9rale de contact avec des champs obligatoires de nom et de t\u00e9l\u00e9phone remplis automatiquement, ou d\u2019ouvrir la fiche contact correspondante.<\/p>\n<\/div>\n<\/div>\n[\/vc_column_text][mk_padding_divider size=\u00a0\u00bb20″][\/vc_column][vc_column width=\u00a0\u00bb1\/4″][mk_padding_divider size=\u00a0\u00bb126″][vc_column_text css=\u00a0\u00bb.vc_custom_1637334327283{margin-bottom: 0px !important;}\u00a0\u00bb]\n

[boxzilla_link box=\u00a0\u00bb7857485″ action=\u00a0\u00bbtoggle\u00a0\u00bb class=\u00a0\u00bbbutton green css-classes\u00a0\u00bb]Click Here to Send Your Request[\/boxzilla_link]\n[\/vc_column_text][mk_padding_divider size=\u00a0\u00bb20″][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider size=\u00a0\u00bb20″][\/vc_column][\/vc_row][vc_row disable_element=\u00a0\u00bbyes\u00a0\u00bb][vc_column][mk_padding_divider][mk_fancy_title size=\u00a0\u00bb28″ force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25″ size_tablet=\u00a0\u00bb25″ size_phone=\u00a0\u00bb20″ margin_top=\u00a0\u00bb20″ margin_bottom=\u00a0\u00bb10″ font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb]Demande ta d\u00e9mo[\/mk_fancy_title][contact-form-7 id=\u00a0\u00bb7838835″][\/vc_column][\/vc_row][vc_row fullwidth=\u00a0\u00bbtrue\u00a0\u00bb fullwidth_content=\u00a0\u00bbfalse\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1537397548444{background-color: #ededed !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″ css=\u00a0\u00bb.vc_custom_1537399686613{padding-right: 5% !important;padding-left: 5% !important;}\u00a0\u00bb][mk_padding_divider size=\u00a0\u00bb30″][mk_fancy_title size=\u00a0\u00bb28″ force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25″ size_tablet=\u00a0\u00bb25″ size_phone=\u00a0\u00bb20″ margin_top=\u00a0\u00bb20″ margin_bottom=\u00a0\u00bb10″ font_family=\u00a0\u00bbnone\u00a0\u00bb]V\u00e9rifier le fonctionnement[\/mk_fancy_title][vc_column_text css=\u00a0\u00bb.vc_custom_1575551098384{margin-bottom: 0px !important;}\u00a0\u00bb]Installer et connecter le t\u00e9l\u00e9phone pour passer ses appels depuis Freshdesk , c’est simple ![\/vc_column_text][mk_padding_divider size=\u00a0\u00bb30″][mk_fancy_title size=\u00a0\u00bb28″ force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25″ size_tablet=\u00a0\u00bb25″ size_phone=\u00a0\u00bb20″ margin_top=\u00a0\u00bb20″ font_family=\u00a0\u00bbnone\u00a0\u00bb]Documentation Technique[\/mk_fancy_title][vc_column_text css=\u00a0\u00bb.vc_custom_1575969581817{margin-bottom: 0px !important;}\u00a0\u00bb]Prend connaissance des \u00e9tapes de configuration ici<\/a>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ css=\u00a0\u00bb.vc_custom_1537399843116{padding-right: 5% !important;padding-left: 5% !important;}\u00a0\u00bb][mk_padding_divider size=\u00a0\u00bb30″][mk_fancy_title size=\u00a0\u00bb28″ force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25″ size_tablet=\u00a0\u00bb25″ size_phone=\u00a0\u00bb20″ margin_top=\u00a0\u00bb20″ margin_bottom=\u00a0\u00bb10″ font_family=\u00a0\u00bbnone\u00a0\u00bb]Regarder la vid\u00e9o[\/mk_fancy_title][vc_raw_html]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[\/vc_raw_html][mk_padding_divider size=\u00a0\u00bb95″][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider size=\u00a0\u00bb10″][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/3″ css=\u00a0\u00bb.vc_custom_1537399702046{padding-right: 5% !important;padding-left: 5% !important;}\u00a0\u00bb][mk_padding_divider][mk_font_icons icon=\u00a0\u00bbmk-icon-phone\u00a0\u00bb color=\u00a0\u00bb#dd9933″ size=\u00a0\u00bbx-large\u00a0\u00bb margin_vertical=\u00a0\u00bb15″ circle=\u00a0\u00bbtrue\u00a0\u00bb circle_color=\u00a0\u00bb#ffffff\u00a0\u00bb circle_border_width=\u00a0\u00bb2″ circle_border_color=\u00a0\u00bb#dd9933″ align=\u00a0\u00bbcenter\u00a0\u00bb][mk_fancy_title size=\u00a0\u00bb28″ force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25″ size_tablet=\u00a0\u00bb25″ size_phone=\u00a0\u00bb20″ margin_top=\u00a0\u00bb20″ margin_bottom=\u00a0\u00bb10″ font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb]Lancement des appels gr\u00e2ce au Clic-To-Call avec Freshdesk[\/mk_fancy_title][vc_column_text css=\u00a0\u00bb.vc_custom_1575551457420{margin-bottom: 0px !important;}\u00a0\u00bb]\n

Cliquer simplement sur l’ic\u00f4ne \u00ab\u00a0t\u00e9l\u00e9phone\u00a0\u00bb \u00e0 c\u00f4t\u00e9 du num\u00e9ro de t\u00e9l\u00e9phone d’un contact pour lancer un appel.<\/p>\n[\/vc_column_text][mk_padding_divider size=\u00a0\u00bb30″][\/vc_column][vc_column width=\u00a0\u00bb1\/3″ css=\u00a0\u00bb.vc_custom_1537399707326{padding-right: 5% !important;padding-left: 5% !important;}\u00a0\u00bb][mk_padding_divider][mk_font_icons icon=\u00a0\u00bbmk-icon-user\u00a0\u00bb color=\u00a0\u00bb#dd9933″ size=\u00a0\u00bbx-large\u00a0\u00bb margin_vertical=\u00a0\u00bb15″ circle=\u00a0\u00bbtrue\u00a0\u00bb circle_color=\u00a0\u00bb#ffffff\u00a0\u00bb circle_border_width=\u00a0\u00bb2″ circle_border_color=\u00a0\u00bb#dd9933″ align=\u00a0\u00bbcenter\u00a0\u00bb][mk_fancy_title size=\u00a0\u00bb28″ force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25″ size_tablet=\u00a0\u00bb25″ size_phone=\u00a0\u00bb20″ margin_top=\u00a0\u00bb20″ margin_bottom=\u00a0\u00bb10″ font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb]Remont\u00e9e de fiche contact des appels entrants[\/mk_fancy_title][vc_column_text css=\u00a0\u00bb.vc_custom_1575551442283{margin-bottom: 0px !important;}\u00a0\u00bb]\n

Identifier rapidement votre interlocuteur et acc\u00e9der rapidement \u00e0 ses informations. Pour un service client de qualit\u00e9\u00a0 !<\/p>\n[\/vc_column_text][mk_padding_divider size=\u00a0\u00bb30″][\/vc_column][vc_column width=\u00a0\u00bb1\/3″ css=\u00a0\u00bb.vc_custom_1537399712394{padding-right: 5% !important;padding-left: 5% !important;}\u00a0\u00bb][mk_padding_divider][mk_font_icons icon=\u00a0\u00bbmk-icon-plus\u00a0\u00bb color=\u00a0\u00bb#dd9933″ size=\u00a0\u00bbx-large\u00a0\u00bb margin_vertical=\u00a0\u00bb15″ circle=\u00a0\u00bbtrue\u00a0\u00bb circle_color=\u00a0\u00bb#ffffff\u00a0\u00bb circle_border_width=\u00a0\u00bb2″ circle_border_color=\u00a0\u00bb#dd9933″ align=\u00a0\u00bbcenter\u00a0\u00bb][mk_fancy_title size=\u00a0\u00bb28″ force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25″ size_tablet=\u00a0\u00bb25″ size_phone=\u00a0\u00bb20″ margin_top=\u00a0\u00bb20″ margin_bottom=\u00a0\u00bb10″ font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb]Plus de fonctionnalit\u00e9s \u00e0 d\u00e9couvrir bient\u00f4t[\/mk_fancy_title][vc_column_text css=\u00a0\u00bb.vc_custom_1575969640394{margin-bottom: 0px !important;}\u00a0\u00bb]\n

Nous ajoutons constamment de nouvelles fonctionnalit\u00e9s. Besoin d’une fonctionnalit\u00e9 en particulier ?<\/p>\n

Dis le nous !<\/p>\n[\/vc_column_text][mk_padding_divider size=\u00a0\u00bb30″][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider size=\u00a0\u00bb15″][\/vc_column][\/vc_row][vc_row fullwidth=\u00a0\u00bbtrue\u00a0\u00bb fullwidth_content=\u00a0\u00bbfalse\u00a0\u00bb disable_element=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1637334682296{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][vc_column][mk_divider][mk_padding_divider][mk_button dimension=\u00a0\u00bbtwo\u00a0\u00bb corner_style=\u00a0\u00bbfull_rounded\u00a0\u00bb size=\u00a0\u00bbx-large\u00a0\u00bb icon=\u00a0\u00bbmk-li-rocket\u00a0\u00bb url=\u00a0\u00bb#demo-request\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb button_custom_width=\u00a0\u00bb400″ bg_color=\u00a0\u00bb#dd9933″]Demander une d\u00e9mo[\/mk_button][\/vc_column][\/vc_row][vc_row fullwidth=\u00a0\u00bbtrue\u00a0\u00bb fullwidth_content=\u00a0\u00bbfalse\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1546953675809{background-color: #ededed !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″][mk_padding_divider size=\u00a0\u00bb50″][mk_fancy_title size=\u00a0\u00bb28″ force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25″ size_tablet=\u00a0\u00bb25″ size_phone=\u00a0\u00bb20″ margin_top=\u00a0\u00bb20″ margin_bottom=\u00a0\u00bb10″ font_family=\u00a0\u00bbnone\u00a0\u00bb]L’int\u00e9gration de la gestion des appels est optimis\u00e9e par les communications unifi\u00e9es Wildix.[\/mk_fancy_title][vc_column_text css=\u00a0\u00bb.vc_custom_1575551704748{margin-bottom: 0px !important;}\u00a0\u00bb]Les communications unifi\u00e9es repr\u00e9sentent la prochaine \u00e9tape de l’\u00e9volution des syst\u00e8mes de t\u00e9l\u00e9phonie professionnelle.[\/vc_column_text][mk_padding_divider][\/vc_column][vc_column width=\u00a0\u00bb1\/2″][mk_padding_divider size=\u00a0\u00bb50″][mk_fancy_title size=\u00a0\u00bb28″ force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25″ size_tablet=\u00a0\u00bb25″ size_phone=\u00a0\u00bb20″ margin_top=\u00a0\u00bb20″ margin_bottom=\u00a0\u00bb10″ font_family=\u00a0\u00bbnone\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb]Avec Wildix UC, tu peux :[\/mk_fancy_title][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/4″][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/2″][mk_custom_list]\n