{"id":7851057,"date":"2020-05-04T04:46:25","date_gmt":"2020-05-04T04:46:25","guid":{"rendered":"https:\/\/old2.wildix.com\/?p=7851057"},"modified":"2020-08-20T09:11:36","modified_gmt":"2020-08-20T09:11:36","slug":"extelis","status":"publish","type":"post","link":"https:\/\/old.wildix.com\/fr\/extelis\/","title":{"rendered":"Extelis"},"content":{"rendered":"
[vc_row fullwidth=\u00a0\u00bbtrue\u00a0\u00bb fullwidth_content=\u00a0\u00bbfalse\u00a0\u00bb][vc_column][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/3″][mk_image src=\u00a0\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2018\/12\/extelis-wildix-partner.jpg\u00a0\u00bb image_size=\u00a0\u00bbfull\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3″ css=\u00a0\u00bb.vc_custom_1592342858237{padding-right: 5% !important;padding-left: 5% !important;}\u00a0\u00bb][mk_padding_divider size=\u00a0\u00bb15″][mk_contact_info phone=\u00a0\u00bb+33 3 88 22 11 44″ address=\u00a0\u00bb7 Rue des Artisans, 67550 Vendenheim France\u00a0\u00bb website=\u00a0\u00bbextelis.fr\u00a0\u00bb el_class=\u00a0\u00bbcontact-partner-story\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3″][mk_padding_divider size=\u00a0\u00bb15″][mk_button dimension=\u00a0\u00bbtwo\u00a0\u00bb corner_style=\u00a0\u00bbrounded\u00a0\u00bb size=\u00a0\u00bblarge\u00a0\u00bb icon=\u00a0\u00bbmk-li-rocket\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.wildixpartner.com\/fr\/\u00a0\u00bb target=\u00a0\u00bb_blank\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb margin_bottom=\u00a0\u00bb\u00a0\u00bb margin_right=\u00a0\u00bb\u00a0\u00bb]Become a Wildix partner[\/mk_button][\/vc_column_inner][\/vc_row_inner][mk_divider style=\u00a0\u00bbthin_solid\u00a0\u00bb visibility=\u00a0\u00bbhidden-sm\u00a0\u00bb][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/3″ css=\u00a0\u00bb.vc_custom_1592343086971{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][mk_testimonials style=\u00a0\u00bbboxed\u00a0\u00bb el_class=\u00a0\u00bbtestimonial\u00a0\u00bb testimonials=\u00a0\u00bb7857465″][mk_gallery column=\u00a0\u00bb1″ image_size=\u00a0\u00bbfull\u00a0\u00bb][\/vc_column_inner][vc_column_inner el_class=\u00a0\u00bbpartner-story-body\u00a0\u00bb width=\u00a0\u00bb2\/3″][vc_column_text css=\u00a0\u00bb.vc_custom_1597914632814{margin-bottom: 0px !important;}\u00a0\u00bb]Wildix : Peux-tu te pr\u00e9senter et d\u00e9crire ton r\u00f4le dans l\u2019entreprise ?<\/b><\/p>\n

Romain Pernicano :\u00a0Je m\u2019appelle Romain Pernicano, je travaille comme expert technique t\u00e9l\u00e9coms pour la soci\u00e9t\u00e9 Extelis.<\/p>\n

Notre c\u0153ur de m\u00e9tier est la t\u00e9l\u00e9phonie d\u2019entreprise. Nous faisons \u00e9galement de l\u2019infrastructure, du r\u00e9seau, et un petit peu d\u2019informatique. Je suis le seul technicien t\u00e9l\u00e9coms et je suis quasiment exclusivement sur le terrain. Nous travaillons sur tout le grand Est, mais nous sommes amen\u00e9s \u00e0 nous d\u00e9placer sur tout le territoire France \u00e0 travers certains de nos clients nationaux.<\/p>\n

Wildix : Connaissais-tu Wireshark avant de participer \u00e0 la formation ?<\/b><\/p>\n

Romain Pernicano :\u00a0Oui, je connaissais et je pratiquais un peu d\u00e9j\u00e0 mais il me manquait les fondamentaux, et donc Wireshark \u00e9tait pour moi un outil incompr\u00e9hensible. Maintenant que j\u2019ai les outils \u00e0 ma disposition, \u00e7a va beaucoup mieux.<\/p>\n

Wildix : Comment as-tu connu Wireshark ?<\/b><\/p>\n

Romain Pernicano : J\u2019ai suivi un DUT R\u00e9seaux et T\u00e9l\u00e9com, c\u2019est l\u00e0 que je l\u2019ai d\u00e9couvert.<\/p>\n

Wildix : Quel \u00e9tait ton objectif principal en participant \u00e0 la formation Wireshark ?<\/b><\/p>\n

Romain Pernicano : Je voulais mieux comprendre le logiciel et mieux d\u00e9crypter toutes les informations qu\u2019il nous donne car il faut savoir que c\u2019est un logiciel qui regorge d\u2019informations. Je voulais surtout pouvoir d\u00e9tecter visuellement les pannes, surtout\u00a0de la voip Wildix, car en cas de probl\u00e8me on contacte le support Wildix, le but \u00e9tait de gagner en autonomie et de diminuer le nombre de tickets envoy\u00e9s au support.<\/p>\n

Wildix : La formation a-t-elle r\u00e9pondu \u00e0 tes attentes ?<\/b><\/p>\n

Romain Pernicano : Sur le fonctionnement de Wireshark oui car au final, on arrive \u00e0 d\u00e9crypter une tr\u00e8s grande partie, mais malheureusement pendant la formation, on aborde la d\u00e9tection des probl\u00e8mes, mais sans pouvoir les r\u00e9soudre par faute de temps. Mais bien \u00e9videmment, je sais qu\u2019il nous appartient de travailler dessus.<\/p>\n

Wildix : Penses-tu appliquer ce que tu as appris ?<\/b><\/p>\n

Romain Pernicano :\u00a0Oui, sans probl\u00e8me, la complexit\u00e9 fr\u00e9quente r\u00e9side dans des probl\u00e8mes VoIP al\u00e9atoires. \u00c0 voir maintenant ce qu\u2019il en est dans des conditions r\u00e9elles. J\u2019ai d\u2019ailleurs d\u00e9j\u00e0 utilis\u00e9 Wireshark depuis ma formation sur une probl\u00e9matique de routage de ports sur un d\u00e9ploiement client Wildix de 30 postes.<\/p>\n

Wildix : Qu\u2019as-tu pens\u00e9 de la formation \u00e0 distance ?<\/b><\/p>\n

Romain Pernicano : C\u2019est beaucoup moins fatiguant qu\u2019une formation classique (trajet, transport en commun, h\u00e9bergement), le principal pr\u00e9-requis est qu\u2019il faut s\u2019isoler afin d\u2019\u00eatre tranquille et concentr\u00e9, mais pour ma part, je n\u2019ai eu aucun mal \u00e0 le faire.\u00a0Le format par visio-conf\u00e9rence permet une extr\u00eame souplesse, mais ne remplace, peut-\u00eatre pas, tous les exercices pratiques en groupe.<\/p>\n

Wildix : Qui a d\u00e9cid\u00e9 de ta participation \u00e0 la formation ?<\/b><\/p>\n

Romain Pernicano : J\u2019\u00e9tais en demande de points \u00e0 approfondir sur Wireshark et les dirigeants d\u2019Extelis m\u2019ont alors inform\u00e9 qu\u2019il y avait une formation par le biais de Wildix, et c\u2019est donc tout naturellement qu\u2019ils m\u2019ont inscrit.<\/p>\n

Wildix : Quel est le point le plus important que tu retiendrais de cette formation ?<\/b><\/p>\n

Romain Pernicano : Les profils et interfaces visuelles. Nous avons vu comment am\u00e9liorer les interfaces visuelles, et c\u2019est un \u00e9l\u00e9ment primordial car nous avons pr\u00e9vu des profils pour chaque utilisation (r\u00e9seau, voix, signalisation,\u2026) et d\u00e8s qu\u2019on se penche sur un th\u00e8me, il suffit de se rendre dans le profil ad\u00e9quat et on y retrouve toutes les informations.<\/p>\n

Wildix : Recommanderais-tu cette formation ?<\/b><\/p>\n

Romain Pernicano : Oui, car le formateur est tr\u00e8s comp\u00e9tent et il est tr\u00e8s \u00e0 l\u2019\u00e9coute de nos questions, il nous a demand\u00e9 un feedback post-formation. Le fait \u00e9galement qu\u2019on puisse voir et pratiquer en direct sur notre logiciel, c\u2019est vraiment pas mal. Des trames nous ont \u00e9t\u00e9 fournies, on les a d\u00e9crypt\u00e9 ensemble, c\u2019\u00e9tait vraiment tr\u00e8s int\u00e9ressant.<\/p>\n

Wildix : Comment penses-tu appliquer Wireshark dans un avenir proche ?<\/b><\/p>\n

Romain Pernicano :\u00a0Nous avons d\u00e9j\u00e0 des projets engag\u00e9s notamment sur des agences d\u2019int\u00e9rim, avec un d\u00e9ploiement Wildix via la solution op\u00e9rateur BTIP Orange. A ce titre, nous sommes engag\u00e9 pour passer la certification Orange pour Wildix et donc la capture de trame via Wireshark . Mais je suis convaincu que cela va nous aider \u00e0 avoir une meilleure qualit\u00e9 d\u2019\u00e9coute et de rectification des probl\u00e8mes clients.<\/p>\n

Wildix : As-tu autre chose \u00e0 ajouter ?<\/b><\/p>\n

Romain Pernicano : Le formateur avait un support de cours qui \u00e9tait tr\u00e8s complet et qui nous a \u00e9t\u00e9 fourni, mais lorsque l\u2019on y jette un oeil apr\u00e8s la formation, on a du mal \u00e0 relier certains points abord\u00e9s avec une manipulation du logiciel.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"

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