{"id":7851891,"date":"2020-05-26T10:31:40","date_gmt":"2020-05-26T10:31:40","guid":{"rendered":"https:\/\/old2.wildix.com\/?p=7851891"},"modified":"2020-08-20T09:01:35","modified_gmt":"2020-08-20T09:01:35","slug":"conty","status":"publish","type":"post","link":"https:\/\/old.wildix.com\/fr\/conty\/","title":{"rendered":"Conty"},"content":{"rendered":"
[vc_row fullwidth=\u00a0\u00bbtrue\u00a0\u00bb fullwidth_content=\u00a0\u00bbfalse\u00a0\u00bb][vc_column][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/3″][mk_image src=\u00a0\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2020\/01\/conty.jpg\u00a0\u00bb image_size=\u00a0\u00bbfull\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3″ css=\u00a0\u00bb.vc_custom_1592342858237{padding-right: 5% !important;padding-left: 5% !important;}\u00a0\u00bb][mk_padding_divider size=\u00a0\u00bb15″][mk_contact_info phone=\u00a0\u00bb+33 2 43 82 06 63″ address=\u00a0\u00bb6 Rue de Provence 72190 Saint-Pavace France\u00a0\u00bb website=\u00a0\u00bbwww.conty-informatique.com\u00a0\u00bb el_class=\u00a0\u00bbcontact-partner-story\u00a0\u00bb][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb1\/3″][mk_padding_divider size=\u00a0\u00bb15″][mk_button dimension=\u00a0\u00bbtwo\u00a0\u00bb corner_style=\u00a0\u00bbrounded\u00a0\u00bb size=\u00a0\u00bblarge\u00a0\u00bb icon=\u00a0\u00bbmk-li-rocket\u00a0\u00bb url=\u00a0\u00bbhttps:\/\/www.wildixpartner.com\/fr\/\u00a0\u00bb target=\u00a0\u00bb_blank\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb margin_bottom=\u00a0\u00bb\u00a0\u00bb margin_right=\u00a0\u00bb\u00a0\u00bb]Become a Wildix partner[\/mk_button][\/vc_column_inner][\/vc_row_inner][mk_divider style=\u00a0\u00bbthin_solid\u00a0\u00bb visibility=\u00a0\u00bbhidden-sm\u00a0\u00bb][vc_row_inner][vc_column_inner width=\u00a0\u00bb1\/3″ css=\u00a0\u00bb.vc_custom_1592343086971{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}\u00a0\u00bb][mk_testimonials style=\u00a0\u00bbboxed\u00a0\u00bb el_class=\u00a0\u00bbtestimonial\u00a0\u00bb testimonials=\u00a0\u00bb7857460″][mk_gallery column=\u00a0\u00bb1″ image_size=\u00a0\u00bbfull\u00a0\u00bb][\/vc_column_inner][vc_column_inner el_class=\u00a0\u00bbpartner-story-body\u00a0\u00bb width=\u00a0\u00bb2\/3″][vc_column_text css=\u00a0\u00bb.vc_custom_1597914068095{margin-bottom: 0px !important;}\u00a0\u00bb]Dimitri Gervais, Technicien informatique et r\u00e9seau chez Conty depuis 2 ans, nous explique comment s\u2019est d\u00e9roul\u00e9e sa formation WMS-FE, effectu\u00e9e pour la premi\u00e8re fois en France \u00e0 distance en raison du confinement actuel li\u00e9 au Covid-19.<\/p>\n

Wildix : Quel est ton r\u00f4le dans l\u2019entreprise ?<\/b><\/p>\n

Dimitri Gervais : L\u2019entreprise Conty se diversifiant dans la t\u00e9l\u00e9phonie, il m\u2019a \u00e9t\u00e9 demand\u00e9 de m\u2019occuper de la t\u00e9l\u00e9phonie IP d\u2019o\u00f9 ma participation \u00e0 la formation, qui s\u2019appuie beaucoup sur le r\u00e9seau IP.<\/p>\n

Force est de constater qu\u2019il faut maintenant pratiquement \u00eatre informaticien pour faire de la t\u00e9l\u00e9phonie.<\/p>\n

Wildix : Connaissais-tu les produits Wildix avant d\u2019arriver \u00e0 la formation ?<\/b><\/p>\n

Dimitri Gervais : Absolument pas ! Je n\u2019avais pas pratiqu\u00e9 de t\u00e9l\u00e9phonie IP avant la formation. J\u2019avais quand m\u00eame des notions (comptes \/ t\u00e9l\u00e9phones SIP) mais j\u2019attendais de la formation qu\u2019elle m\u2019\u00e9claire sur le monde de la t\u00e9l\u00e9phonie IP. Je suis donc arriv\u00e9 dans la t\u00e9l\u00e9phonie directement par Wildix, sans en conna\u00eetre les concurrents et sans \u00eatre en quelque sorte pr\u00e9format\u00e9 par d\u2019autres syst\u00e8mes. Je sais que l\u2019on travaille aussi avec des syst\u00e8mes Centrex, mais il tr\u00e8s probable que nous migrions petit \u00e0 petit toutes les solutions Centrex vers du Wildix.<\/p>\n

Wildix : Quel \u00e9tait ton objectif principal en venant \u00e0 la formation ?<\/b><\/p>\n

Dimitri Gervais : L\u2019objectif principal \u00e9tait d\u2019approfondir les connaissances en t\u00e9l\u00e9phonie IP et de conna\u00eetre quelles sont les possibilit\u00e9s Wildix pour les transposer \u00e0 nos demandes clients existantes. J\u2019ai de ce fait des dossiers \u00e0 \u00e9tudier prochainement pour mettre en place des solutions chez les clients.<\/p>\n

Wildix : Penses-tu que l\u2019objectif a \u00e9t\u00e9 atteint ?<\/b><\/p>\n

Dimitri Gervais : L\u2019objectif est atteint dans sa grande partie, apr\u00e8s bien \u00e9videmment, il manque de la pratique r\u00e9guli\u00e8re pour ma\u00eetriser le sujet car au final, on se fait une id\u00e9e globale de la technologie et des possibilit\u00e9s Wildix sans v\u00e9ritablement ma\u00eetriser le sujet.<\/p>\n

Wildix : Comment penses-tu appliquer les enseignements de la formation ?<\/b><\/p>\n

Dimitri Gervais : L\u2019application se fera via la pratique en faisant des petites installations et des maquettes. Nous avons souscrit un PBX Cloud afin d\u2019effectuer des tests chez Conty entre coll\u00e8gues, de fa\u00e7on \u00e0 exp\u00e9rimenter la solution avant de la proposer \u00e0 nos clients<\/p>\n

Wildix : Que penses-tu d\u2019effectuer la formation \u00e0 distance ?<\/b><\/p>\n

Dimitri Gervais : J\u2019ai trouv\u00e9 que c\u2019\u00e9tait un format tr\u00e8s bien et adapt\u00e9 ! Dans un sens, cela nous \u00e9vite de faire des centaines, voire des milliers de kilom\u00e8tres pour aller jusqu\u2019\u00e0 Carcassonne. Effectivement, il faut du mat\u00e9riel mais on nous avait demand\u00e9 d\u2019avoir un 480 et un Vision, je dirais que l\u2019on pourrait juste faire la formation avec le 480. Avoir l\u2018ensemble du mat\u00e9riel et le manipuler n\u2019est pas forc\u00e9ment utile. Un point qui pourrait \u00eatre am\u00e9lior\u00e9, c\u2019est le fait que le formateur n\u2019avait pas non plus acc\u00e8s au mat\u00e9riel, du fait du confinement rapide instaur\u00e9. Mais en cette p\u00e9riode un peu particuli\u00e8re, travailler de cette mani\u00e8re suffit largement pour une formation Wildix.<\/p>\n

Wildix : Qui a d\u00e9cid\u00e9 de ta participation ?<\/b><\/p>\n

Dimitri Gervais : Conty cherchait des personnes aptes \u00e0 g\u00e9rer de la t\u00e9l\u00e9phonie. On m\u2019a donc un peu appel\u00e9 au secours pour donner un coup de main pour sch\u00e9matiser un Dialplan et effectuer la formation.<\/p>\n

Wildix : Quel est l\u2019enseignement qui te semble le plus important de cette formation ?<\/b><\/p>\n

Dimitri Gervais : La partie autour de l\u2019IPBX est la plus importante car tout s\u2019y joue. Pour la partie t\u00e9l\u00e9phone, il n\u2019y a pas grand chose \u00e0 faire sur le t\u00e9l\u00e9phone en lui m\u00eame, car c\u2019est sur la partie IPBX que l\u2019on retrouve toutes les fonctionnalit\u00e9s.<\/p>\n

Wildix : As-tu pu mettre en pratique l\u2019apprentissage ?<\/b><\/p>\n

Dimitri Gervais : Physiquement non, mais th\u00e9oriquement oui car nous d\u00e9finissons actuellement un Dialplan pour l\u2019entreprise Conty que l\u2019on cherche \u00e0 migrer de la solution Centrex vers la solution Wildix. La formation suivie nous permet donc de savoir quelles choses sont \u00e0 mettre en oeuvre au niveau du Dialplan, notamment les files d\u2019attentes.<\/p>\n

Comme nous avons plusieurs agences, la formation aide \u00e0 comprendre comment g\u00e9rer les Dialplan entre les agences de fa\u00e7on \u00e0 ce que les appels soient redirig\u00e9s d\u2019une agence \u00e0 une autre. Ayant un seul call center, l\u2019id\u00e9e est que lorsque les clients appellent sur une agence tierce, s\u2019ils font appel au service technique, ils doivent \u00eatre redirig\u00e9s vers le call center du site principal. La formation nous a d\u00e9j\u00e0 permis de mettre en place ce que l\u2019on peut r\u00e9aliser techniquement sur toute l\u2019architecture de l\u2019accueil t\u00e9l\u00e9phonique.<\/p>\n

Wildix : Recommanderais-tu la formation WMS-FE<\/b><\/p>\n

Dimitri Gervais : C\u2019est une formation tr\u00e8s bien, m\u00eame \u00e0 distance, c\u2019est tr\u00e8s formateur. Je ne pense pas avoir perdu en qualit\u00e9 par rapport \u00e0 une formation physique, si ce n\u2019est peut-\u00eatre le fait qu\u2019il manquait du mat\u00e9riel du fait du confinement pour que le formateur n\u2019ait pas \u00e0 se connecter \u00e0 des IPBX diff\u00e9rents pour param\u00e9trer les passerelles FXS, car il faut savoir que ces derni\u00e8res apparaissent d\u2019une certaine mani\u00e8re dans l\u2019IPBX.<\/p>\n

Wildix : La formation WMS-FE \u00e0 distance ou en physique<\/b><\/p>\n

Dimitri Gervais : Oui, je la recommanderai \u00e0 distance car cela \u00e9vite de perdre 2 journ\u00e9es de trajet lorsque l\u2019on habite loin du lieu de formation, avec tous les risques que cela comprend.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"

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