{"id":7852267,"date":"2020-05-28T10:10:55","date_gmt":"2020-05-28T10:10:55","guid":{"rendered":"https:\/\/old2.wildix.com\/interact-by-isicom\/"},"modified":"2022-09-19T09:31:34","modified_gmt":"2022-09-19T09:31:34","slug":"interact-by-isicom","status":"publish","type":"post","link":"https:\/\/old.wildix.com\/fr\/interact-by-isicom\/","title":{"rendered":"InterACT by ISICOM"},"content":{"rendered":"
[vc_row][vc_column width=\u00a0\u00bb1\/2″][mk_padding_divider size=\u00a0\u00bb20″][mk_fancy_title size=\u00a0\u00bb28″ force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25″ size_tablet=\u00a0\u00bb25″ size_phone=\u00a0\u00bb20″ margin_top=\u00a0\u00bb20″ margin_bottom=\u00a0\u00bb10″ font_family=\u00a0\u00bbnone\u00a0\u00bb]Company Description[\/mk_fancy_title][mk_image src=\u00a0\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2020\/05\/isicom-logo.jpg\u00a0\u00bb image_size=\u00a0\u00bbfull\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1590680802061{margin-bottom: 0px !important;}\u00a0\u00bb]ISICOM is an IT company founded in 1995. A pioneer in the field of computer telephony coupling (CTI), the company has laid the foundations for what appears today to be a reference for contact center management software.<\/p>\n

ISICOM is the designer of a software suite allowing companies to manage their customer relationships in multichannel mode.<\/p>\n

More than a simple supplier, ISICOM positions itself as a partner in order to provide with a reliable and robust solution to meet their customers objectives and the expectations<\/strong>.<\/p>\n

It is this partnership that will guarantee the ultimate success in the installation and implementation of an efficient Contact Center. Their experience acquired with more than 3000 customers allows them to be advice and force of proposal so their users take full advantage of the relationships with their contacts and that they can concentrate on the essential: their activity.[\/vc_column_text][mk_fancy_title size=\u00a0\u00bb28″ force_font_size=\u00a0\u00bbtrue\u00a0\u00bb size_smallscreen=\u00a0\u00bb25″ size_tablet=\u00a0\u00bb25″ size_phone=\u00a0\u00bb20″ margin_top=\u00a0\u00bb20″ margin_bottom=\u00a0\u00bb\u00a0\u00bb font_family=\u00a0\u00bbnone\u00a0\u00bb]Product Description[\/mk_fancy_title][mk_image src=\u00a0\u00bbhttps:\/\/old.wildix.com\/wp-content\/uploads\/2020\/05\/interact-by-isicom-logo.jpg\u00a0\u00bb image_size=\u00a0\u00bbfull\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb margin_bottom=\u00a0\u00bb30″][vc_column_text css=\u00a0\u00bb.vc_custom_1590681704121{margin-bottom: 0px !important;}\u00a0\u00bb]InterACT by ISI-COM is an omni-channel customer interaction management solution<\/strong>. The solution not only allows to catch, analyse, prioritise and dispatch telephone interactions, but also emails, web interactions (web forms, webchats, webcallbacks), video interactions, social networks or chatbots requests. This would be in compliance with the business management rules of the end customer.<\/p>\n

InterACT solution is based on the latest technical innovations such as semantic analysis, artificial intelligence and voice transcription to take the quality of customer relations even further.<\/p>\n

The solution also provides in real time, via a 100% customisable supervision interface, or in cold mode, via more than 450 indicators, decision-making statistics on the performance of the contact centre.<\/p>\n

Their assets? A simple and intuitive environment, for agents, supervisors and administrators alike, a strong and native connectivity with the IS and above all a complete interface, from piloting to the monitoring of the status of the workstations with Wildix telephony<\/strong>.<\/p>\n

On the program :<\/p>\n