Make and Take Calls
From your Freshdesk dashboard


All calls in one Place

Freshdesk is an online cloud-based customer service software providing helpdesk support with smart automation to get things done faster. Now you can do even more with the Wildix Integration.

While receiving a call, the Wildix Collaboration checks the phone number in Freshdesk’s contact list.
It allows to open a ‘new contact’ sidebar autocompleted with mandatory fields of name and phone or it will open an existing contact page.

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Check how it works

Easy to setup & connect your phone to the Freshdesk and enjoy calls with your clients.

Technical Documentation

Check the installation process here

Watch the Video

Easy One-Click Calls with Freshdesk

Just click on the phone icon next to a contact’s phone number.

Contact Popups for Incoming Calls

Receive calls on any page of Freshdesk. Be in touch with your clients!

More Features to Follow Soon

We are constantly adding new features. Want more now?

Let us know!

Call Management Integration is Powered by Wildix Unified Communications

Unified Communications represent the next stage in the evolution of business telephone systems

With Wildix UC you can:

  • Cut operational costs
  • Increase team productivity
  • Deliver excellent customer service
  • Win more deals

Wildix UC is a 4-in-1 tool
for excellent business communication

Save costs on inbound
and outbound calls

Cloud VoIP

Call Integration
to Freshdesk

CRM Integration
c2c Functional

Effective collaboration with clients and within teams

Browser Based
Unified Communications

Capture leads right from your website

Kite Widget

That all comes within 1 license for every user

Want to know more about it?