ContactQ

Provide to your call agents an integrated and secured solution to increase their performance.

PREMIUM APPLICATION
ContactQ - Wildix Partner
  • Type of Partnership: Standard
  • Type of Integration: Wildix Certified
  • Type of Connection: SIP End point
  • Product Category: Contact Center Application
  • Wildix Product Concerned: Wildix PBX

FREE / EXTRA CHARGES: Free

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ContactQ

ContactQ is Contact Centre application suite, consisting of powerful and full-featured modules that seamlessly connect business applications with the communications infrastructure to help companies achieve enhanced customer sales and service transactions.
ContactQ is an adjunct ACD/IVR system that integrates with Wildix PBX SIP Trunks. Traditionally, ContactQ is positioned behind the Wildix PBX connected via SIP channels.

About ContactQ

Founded in 1997, Braxtel Communications provides comprehensive customer contact center solutions that enable organizations to more easily, effectively and economically manage their customer interactions inbound or outbound across multiple channels, including phone, email, fax and Web.

In December 2002 Braxtel was acquired by Homisco, Inc. Founded in 1981, Homisco, based in Melrose, MA, is an established telecommunications supplier of hardware and software solutions for a variety of vertical markets. Braxtel operates as a subsidiary of Homisco with continued focus on the sale and support of its technology in the U.S. and Western Europe.

 https://braxtel.com/

Requirements

  • WMS version: 3.85 or higher

Wildix Licence

Business Licence

Level of Expertise

Expert +++

Documentation

ContactQ and Wildix Integration Supported Features

Inbound calls from Wildix PBX forwarded to ContactQ

ACD Wildix PBX Diaplan sync with ContactQ interface

Secure IVR personalisation

Click-to-Call

Request a Feature

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They Already Installed This Integration

  • L’introduzione delle cuffie Plantronics, integrate con Wildix, ha avuto, come immediato effetto positivo, un aumento della produttività soprattutto per gli operatori del call center che, lavorando nell’open space, godono di una qualità audio in uscita e in entrata notevolmente superiore rispetto a prima.

  • …Parlarsi ora è molto più facile, ci stiamo tempestando di post-it, quando non chattiamo o non ci telefoniamo, grazie all’App Wildix per smartphone. L’uso della Collaboration ci permettedi essere sempre interconnessi.

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