Due to continued growth within Italy, Wildix is pleased to make available the Position of Senior VoIP Engineer, a role that is suited for an enthusiastic team player with a keen eye for detail. As an Employee of Wildix, you can expect the benefits that go with working for a global technology company.

• 3-5 years of experience working with VoIP PBX’s and Unified Communications;
• Expert-level knowledge of VoIP protocols;
• Ability to analyze call flows with Wireshark and use tcpdump, ngrep and sngrep;
• Good knowledge of network technologies (OSI model, TCP/IP, LAN, WAN, DNS, DHCP, QoS);
• Good knowledge of Linux OS;
• Knowledge of virtualization technologies (HyperV, VMware);
• Knowledge of Microsoft Windows Server;
• Experience in problem analysis and resolution, previous experience in technical assistance/help desk;
• Experience with Telecommunications standards DECT / SIP / ISDN / Analog;
• Strong communication, technical and analytical skills;
• Quick learner, eager to learn new products and technologies;
• Team player with a high level of dedication and commitment;
• Native Italian speaker, good English spoken and written communication.

• Multiple industry and vendor certifications such as Microsoft and Cisco;
• Knowledge/work experience with Asterisk, Kamailio, webRTC.

• Respond to support queries by phone, email, chat, ticketing system;
• Advise customers on the proper use of the product;
• Work closely with Partners and assist with large scale deployments;
• Work on integrations between Wildix and 3rd party products;
• Identify, analyze and troubleshoot technical issues to provide help in a timely manner;
• Work in collaboration with other members of the Technical Support Team and help with bugs/improvements;
• Use OTRS and JIRA to manage tickets;
• Advice on technical pre-sales queries;
• Train partner engineers on the correct use of products;
• Use technical skills to work on complex technical solutions;
• Occasional travel both within Italy and International.

• Competitive Salary;
• MacBook;
• Flexible working.