{"id":7870704,"date":"2021-04-02T13:20:10","date_gmt":"2021-04-02T13:20:10","guid":{"rendered":"https:\/\/old2.wildix.com\/?page_id=7870704"},"modified":"2022-07-07T10:42:13","modified_gmt":"2022-07-07T10:42:13","slug":"acd-stats-x-caracal","status":"publish","type":"page","link":"https:\/\/old.wildix.com\/it\/acd-stats-x-caracal\/","title":{"rendered":"x-caracal: monitoraggio e analisi dei call center"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[mk_page_section bg_image=&#8221;https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/03\/x-caracal-background.jpg&#8221; bg_color=&#8221;#003366&#8243; bg_position=&#8221;center top&#8221; bg_repeat=&#8221;no-repeat&#8221; bg_stretch=&#8221;true&#8221; video_mask=&#8221;true&#8221; bg_gradient=&#8221;vertical&#8221; video_color_mask=&#8221;#003366&#8243; gr_end=&#8221;#004696&#8243; min_height=&#8221;250&#8243; full_width=&#8221;true&#8221; padding_top=&#8221;0&#8243; padding_bottom=&#8221;0&#8243; sidebar=&#8221;sidebar-1&#8243; first_page=&#8221;false&#8221; last_page=&#8221;false&#8221;][vc_column][mk_padding_divider size=&#8221;120&#8243; visibility=&#8221;hidden-sm&#8221;][mk_padding_divider size=&#8221;80&#8243; visibility=&#8221;visible-sm&#8221;][mk_fancy_title tag_name=&#8221;h1&#8243; color=&#8221;#ffffff&#8221; size=&#8221;60&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;50&#8243; size_tablet=&#8221;40&#8243; size_phone=&#8221;30&#8243; font_weight=&#8221;300&#8243; font_style=&#8221;normal&#8221; txt_transform=&#8221;none&#8221; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]\n<p>x-caracal: monitoraggio e analisi dei call center<\/p>\n[\/mk_fancy_title][mk_fancy_title color=&#8221;#ffffff&#8221; size=&#8221;24&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;22&#8243; size_tablet=&#8221;22&#8243; size_phone=&#8221;20&#8243; font_weight=&#8221;300&#8243; font_style=&#8221;normal&#8221; txt_transform=&#8221;none&#8221; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]Prenditi cura e controlla le prestazioni del tuo team di vendita[\/mk_fancy_title][mk_padding_divider size=&#8221;30&#8243;][\/vc_column][\/mk_page_section][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221;][vc_column width=&#8221;1\/4&#8243;][mk_padding_divider size=&#8221;70&#8243; visibility=&#8221;hidden-sm&#8221;][mk_padding_divider size=&#8221;20&#8243; visibility=&#8221;visible-sm&#8221;][mk_image src=&#8221;https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/x-caracal.png&#8221; image_size=&#8221;full&#8221; align=&#8221;center&#8221; margin_bottom=&#8221;30&#8243;][mk_padding_divider visibility=&#8221;hidden-sm&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][mk_padding_divider size=&#8221;50&#8243; visibility=&#8221;hidden-sm&#8221;][vc_column_text css=&#8221;.vc_custom_1620130479762{margin-bottom: 0px !important;}&#8221;]\n<p style=\"text-align: justify;\">x-caracal \u00e8 il <strong>primo strumento di analisi del Call Center<\/strong> che ti permette di monitorare in tempo reale la qualit\u00e0 delle tue interazioni con clienti e potenziali clienti, oltre a mantenere il controllo della tua attivit\u00e0. A differenza di altre, questa soluzione si integra perfettamente nel tuo sistema di comunicazione senza la necessit\u00e0 di installazioni aggiuntive.<\/p>\n<p style=\"text-align: justify;\">Wildix \u00e8 la prima soluzione che ha creato un booster per ogni fase del customer journey. WebRTC <a href=\"https:\/\/old.wildix.com\/it\/webrtc-kite\/\">Kite<\/a> e <a href=\"https:\/\/old.wildix.com\/it\/wizywebinar-platform\/\">Wizywebinar<\/a> generano lead, mentre <a href=\"https:\/\/old.wildix.com\/it\/x-bees\/\">x-bees<\/a> \u00e8 lo strumento perfetto per guidare le vendite, convertire le lead in clienti e coinvolgere i tuoi clienti attuali, mantenendo alta la loro soddisfazione ed evitando il loro abbandono.<\/p>\n<p style=\"text-align: justify;\">Ma come si pu\u00f2 aggiungere valore durante questa fase del journey? <strong>Assicurati di soddisfare le aspettative dei tuoi clienti<\/strong>, con x-caracal.<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][mk_padding_divider size=&#8221;50&#8243; visibility=&#8221;hidden-sm&#8221;][mk_padding_divider size=&#8221;20&#8243; visibility=&#8221;visible-sm&#8221;][mk_image src=&#8221;https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/the-wildix-customer-journey-boosters.png&#8221; image_size=&#8221;full&#8221; align=&#8221;center&#8221;][mk_padding_divider size=&#8221;50&#8243; visibility=&#8221;hidden-sm&#8221;][mk_padding_divider size=&#8221;20&#8243; visibility=&#8221;visible-sm&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][mk_divider style=&#8221;thin_solid&#8221;][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221;][vc_column][mk_fancy_title size=&#8221;35&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;25&#8243; size_tablet=&#8221;25&#8243; size_phone=&#8221;20&#8243; margin_top=&#8221;20&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]Aumenta la qualit\u00e0 delle interazioni con i clienti in tempo reale e concludi pi\u00f9 vendite grazie alle prime statistiche ACD che aumentano le entrate[\/mk_fancy_title][mk_padding_divider size=&#8221;30&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][mk_padding_divider size=&#8221;10&#8243;][mk_image src=&#8221;https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/x-caracal-3-1.jpg&#8221; image_size=&#8221;full&#8221; align=&#8221;center&#8221; margin_bottom=&#8221;30&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1620130253698{margin-bottom: 0px !important;}&#8221;]<strong>Migliora il percorso del tuo cliente!<\/strong> Una parte fondamentale del pacchetto di comunicazioni aziendali di Wildix, x-caracal \u00e8 l&#8217;hub di monitoraggio delle comunicazioni evoluto, che offre strumenti per monitorare i tuoi clienti e potenziali clienti con strumenti di <strong>business intelligence integrati<\/strong>.[\/vc_column_text][mk_button dimension=&#8221;two&#8221; corner_style=&#8221;rounded&#8221; size=&#8221;large&#8221; letter_spacing=&#8221;1&#8243; url=&#8221;https:\/\/old.wildix.com\/it\/contatti\/&#8221; target=&#8221;_blank&#8221; align=&#8221;center&#8221; fullwidth=&#8221;true&#8221; margin_bottom=&#8221;&#8221; margin_right=&#8221;&#8221; bg_color=&#8221;#003366&#8243;] Contattaci per maggiori informazioni[\/mk_button][\/vc_column_inner][\/vc_row_inner][mk_padding_divider][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221; css=&#8221;.vc_custom_1617018581368{background-color: #f7f7f7 !important;}&#8221;][vc_column][mk_padding_divider visibility=&#8221;hidden-sm&#8221;][mk_padding_divider size=&#8221;20&#8243;][vc_row_inner is_fullwidth_content=&#8221;false&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][mk_padding_divider size=&#8221;20&#8243;][vc_raw_html]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[\/vc_raw_html][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][mk_padding_divider size=&#8221;10&#8243; visibility=&#8221;hidden-sm&#8221;][vc_column_text css=&#8221;.vc_custom_1618204897273{margin-bottom: 0px !important;}&#8221;]Con x-caracal puoi prenderti cura dei tuoi clienti in tempo reale. La soluzione raccoglie i dati dallo strumento di lead generation (WebRTC Kite o Wizywebinar) e dallo strumento di gestione dei lead (x-bees) per fornire report standard e personalizzati.<\/p>\n<p><strong>Non pi\u00f9 un ACD Stats, ma x-caracal: prenditi cura e controlla le prestazioni del tuo team Sales.<\/strong><\/p>\n<p>Le aziende sprecano denaro quando perdono tempo. x-caracal fornisce report standard e personalizzati per soddisfare qualsiasi esigenza e consente di tenere traccia delle attivit\u00e0 che fanno perdere tempo.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=&#8221;50&#8243; visibility=&#8221;hidden-sm&#8221;][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221;][vc_column][mk_padding_divider visibility=&#8221;hidden-sm&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][mk_fancy_title size=&#8221;35&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;25&#8243; size_tablet=&#8221;25&#8243; size_phone=&#8221;25&#8243; margin_top=&#8221;20&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]Perch\u00e9 il caracal?[\/mk_fancy_title][vc_column_text css=&#8221;.vc_custom_1618204926460{margin-bottom: 0px !important;}&#8221;]\n<p style=\"text-align: center;\">Il caracal \u00e8 un gatto selvatico con grandi orecchie. \u00c8 leggero, agile e veloce. Il caracal ha tutte le capacit\u00e0 che puoi chiedere ad una Communication Intelligence.<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=&#8221;30&#8243; visibility=&#8221;hidden-sm&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][mk_divider style=&#8221;thin_solid&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][mk_padding_divider size=&#8221;50&#8243;][vc_column_text css=&#8221;.vc_custom_1618306538602{margin-bottom: 0px !important;}&#8221;]<strong>Gli strumenti di monitoraggio del contact center vengono utilizzati per migliorare la soddisfazione del cliente.<\/strong> Tuttavia, ci sono due problemi con la maggior parte dei software di analisi delle chiamate:<\/p>\n<ul>\n<li>Troppo complessi da installare e utilizzare (rendendoli inaccessibili alle PMI);<\/li>\n<li>Non sono integrati nel sistema telefonico aziendale e forniscono statistiche incomplete (i dispositivi mobili degli agenti non sono monitorati).<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][mk_padding_divider size=&#8221;50&#8243;][mk_image src=&#8221;https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/call-center.jpg&#8221; image_size=&#8221;full&#8221; align=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider size=&#8221;30&#8243;][mk_fancy_title size=&#8221;35&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;25&#8243; size_tablet=&#8221;25&#8243; size_phone=&#8221;25&#8243; margin_top=&#8221;20&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]A differenza di altre statistiche ACD, x-caracal \u00e8:[\/mk_fancy_title][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][mk_fancy_title size=&#8221;28&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;25&#8243; size_tablet=&#8221;25&#8243; size_phone=&#8221;25&#8243; margin_top=&#8221;20&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]Leggero[\/mk_fancy_title][mk_divider style=&#8221;thin_solid&#8221; thin_single_color=&#8221;#3ebecc&#8221; thickness=&#8221;5&#8243; margin_top=&#8221;0&#8243;][vc_column_text css=&#8221;.vc_custom_1618306603749{margin-bottom: 0px !important;}&#8221;]\n<p style=\"text-align: center;\"><strong>Browser based e cloud<\/strong>, nessuna installazione richiesta.<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][mk_fancy_title size=&#8221;28&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;25&#8243; size_tablet=&#8221;25&#8243; size_phone=&#8221;25&#8243; margin_top=&#8221;20&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]Agile[\/mk_fancy_title][mk_divider style=&#8221;thin_solid&#8221; thin_single_color=&#8221;#3ebecc&#8221; thickness=&#8221;5&#8243; margin_top=&#8221;0&#8243;][vc_column_text css=&#8221;.vc_custom_1618306644833{margin-bottom: 0px !important;}&#8221;]\n<p style=\"text-align: center;\">Ti d\u00e0 un <strong>feedback costante in modo da poter migliorare<\/strong> l&#8217;esperienza dei tuoi clienti.<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][mk_fancy_title size=&#8221;28&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;25&#8243; size_tablet=&#8221;25&#8243; size_phone=&#8221;25&#8243; margin_top=&#8221;20&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]Efficace[\/mk_fancy_title][mk_divider style=&#8221;thin_solid&#8221; thin_single_color=&#8221;#3ebecc&#8221; thickness=&#8221;5&#8243; margin_top=&#8221;0&#8243;][vc_column_text css=&#8221;.vc_custom_1618306688542{margin-bottom: 0px !important;}&#8221;]\n<p style=\"text-align: center;\">Completamente integrato nel sistema di comunicazione Wildix e <strong>monitora tutti i dispositivi degli agenti, compresi i cellulari<\/strong>.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][mk_padding_divider][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221; css=&#8221;.vc_custom_1617952174924{background-color: #f7f7f7 !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][mk_padding_divider size=&#8221;50&#8243;][mk_fancy_title size=&#8221;28&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;25&#8243; size_tablet=&#8221;25&#8243; size_phone=&#8221;25&#8243; margin_top=&#8221;20&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]Punti salienti[\/mk_fancy_title][vc_column_text css=&#8221;.vc_custom_1650373487437{margin-bottom: 0px !important;}&#8221;]\n<ul>\n<li>Statistiche e operazioni in tempo reale;<\/li>\n<li>Quattro tipi di rapporti predefiniti (distribuzione delle chiamate, chiamate con risposta, chiamate perse, rapporti sugli agenti di chiamata);<\/li>\n<li>Ricerca Avanzata;<\/li>\n<li>Esportazione file CSV, PDF, XLS, esportazione PNG per i grafici;<\/li>\n<li>Report e notifiche programmate via e-mail (coming soon).<\/li>\n<\/ul>\n[\/vc_column_text][mk_fancy_title size=&#8221;28&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;25&#8243; size_tablet=&#8221;25&#8243; size_phone=&#8221;25&#8243; margin_top=&#8221;20&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]Licenze[\/mk_fancy_title][vc_column_text css=&#8221;.vc_custom_1618307359525{margin-bottom: 0px !important;}&#8221;]\n<ul>\n<li>1 licenza <a href=\"https:\/\/old.wildix.com\/it\/licensing\/#uc-premium\">Premium<\/a> per il Manager e<\/li>\n<li>almeno 10 licenze <a href=\"https:\/\/old.wildix.com\/it\/licensing\/#uc-business\">Business<\/a> \/ <a href=\"https:\/\/old.wildix.com\/it\/licensing\/#uc-premium\">Premium<\/a> per gli agenti di chiamata.<\/li>\n<\/ul>\n<p><em>Nota: solo gli utenti Premium hanno accesso a x-caracal; solo gli eventi generati dagli utenti con Business \/ Premium vengono registrati<\/em>[\/vc_column_text][mk_padding_divider size=&#8221;50&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][mk_padding_divider size=&#8221;100&#8243;][vc_images_carousel images=&#8221;7871785,7871786,7871787&#8243; img_size=&#8221;full&#8221; autoplay=&#8221;yes&#8221; hide_pagination_control=&#8221;yes&#8221; wrap=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221; css=&#8221;.vc_custom_1617955062721{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;background-color: #f7f7f7 !important;}&#8221;][vc_column][mk_divider style=&#8221;thin_solid&#8221; thin_color_style=&#8221;gradient_color&#8221; thin_grandient_color_from=&#8221;#3edbd9&#8243; thin_grandient_color_to=&#8221;#5841b8&#8243; thin_gradient_color_angle=&#8221;horizontal&#8221; thin_grandient_color_fallback=&#8221;#3edbd9&#8243; thickness=&#8221;5&#8243; margin_top=&#8221;0&#8243;][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221; css=&#8221;.vc_custom_1617955058377{background-color: #f7f7f7 !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;][mk_padding_divider size=&#8221;10&#8243; visibility=&#8221;visible-sm&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][mk_padding_divider size=&#8221;30&#8243; visibility=&#8221;hidden-sm&#8221;][mk_button dimension=&#8221;flat&#8221; corner_style=&#8221;rounded&#8221; size=&#8221;medium&#8221; icon=&#8221;mk-jupiter-icon-doc&#8221; icon_anim=&#8221;side&#8221; url=&#8221;https:\/\/confluence.wildix.com\/x\/FAEzBQ&#8221; target=&#8221;_blank&#8221; align=&#8221;center&#8221; fullwidth=&#8221;true&#8221; margin_right=&#8221;0&#8243; bg_color=&#8221;#3c72a2&#8243; btn_hover_txt_color=&#8221;#ffffff&#8221;]x-caracal Documentazione[\/mk_button][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221; css=&#8221;.vc_custom_1563980243307{background-color: #003366 !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][mk_padding_divider size=&#8221;50&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][mk_button dimension=&#8221;flat&#8221; corner_style=&#8221;rounded&#8221; size=&#8221;large&#8221; icon=&#8221;mk-moon-arrow-left&#8221; icon_anim=&#8221;side&#8221; url=&#8221;\/it\/monitoraggio\/&#8221; align=&#8221;right&#8221; button_custom_width=&#8221;200&#8243; margin_right=&#8221;0&#8243; bg_color=&#8221;#dd9933&#8243; btn_hover_txt_color=&#8221;#ffffff&#8221;]Precedente[\/mk_button][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][mk_button dimension=&#8221;flat&#8221; corner_style=&#8221;rounded&#8221; size=&#8221;large&#8221; icon=&#8221;mk-moon-arrow-right-2&#8243; icon_anim=&#8221;side&#8221; url=&#8221;\/it\/mobility\/&#8221; button_custom_width=&#8221;200&#8243; margin_right=&#8221;0&#8243; bg_color=&#8221;#dd9933&#8243; btn_hover_txt_color=&#8221;#ffffff&#8221;]Successivo[\/mk_button][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=&#8221;30&#8243;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[mk_page_section bg_image=&#8221;https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/03\/x-caracal-background.jpg&#8221; bg_color=&#8221;#003366&#8243; bg_position=&#8221;center top&#8221; bg_repeat=&#8221;no-repeat&#8221; bg_stretch=&#8221;true&#8221; video_mask=&#8221;true&#8221; bg_gradient=&#8221;vertical&#8221; video_color_mask=&#8221;#003366&#8243; gr_end=&#8221;#004696&#8243; min_height=&#8221;250&#8243; full_width=&#8221;true&#8221; padding_top=&#8221;0&#8243; padding_bottom=&#8221;0&#8243; sidebar=&#8221;sidebar-1&#8243; first_page=&#8221;false&#8221; last_page=&#8221;false&#8221;][vc_column][mk_padding_divider size=&#8221;120&#8243; visibility=&#8221;hidden-sm&#8221;][mk_padding_divider size=&#8221;80&#8243; visibility=&#8221;visible-sm&#8221;][mk_fancy_title tag_name=&#8221;h1&#8243; color=&#8221;#ffffff&#8221; size=&#8221;60&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;50&#8243; size_tablet=&#8221;40&#8243; size_phone=&#8221;30&#8243; font_weight=&#8221;300&#8243; font_style=&#8221;normal&#8221; txt_transform=&#8221;none&#8221; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;] x-caracal: monitoraggio e analisi dei call center [\/mk_fancy_title][mk_fancy_title color=&#8221;#ffffff&#8221; size=&#8221;24&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;22&#8243; size_tablet=&#8221;22&#8243; size_phone=&#8221;20&#8243; font_weight=&#8221;300&#8243; font_style=&#8221;normal&#8221; txt_transform=&#8221;none&#8221; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]Prenditi [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":7871202,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wpupg_custom_link":[],"wpupg_custom_link_behaviour":["default"],"wpupg_custom_image":[],"wpupg_custom_image_id":[],"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>x-caracal: monitoraggio e analisi dei call center<\/title>\n<meta name=\"description\" content=\"La soluzione Wildix per l&#039;analisi e la valutazione dei contact center con report delle chiamate in tempo reale: x-caracal \u00e8 lo strumento di Business Intelligence perfetto per le tue vendite.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" 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