ContactQ

Provide to your call agents an integrated and secured solution to increase their performance.

PREMIUM APPLICATION
ContactQ - Wildix Partner
  • Type of Partnership: Standard
  • Type of Integration: Wildix Certified
  • Type of Connection: SIP End point
  • Product Category: Contact Center Application
  • Wildix Product Concerned: Wildix PBX

FREE / EXTRA CHARGES: Free

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ContactQ

ContactQ is Contact Centre application suite, consisting of powerful and full-featured modules that seamlessly connect business applications with the communications infrastructure to help companies achieve enhanced customer sales and service transactions.
ContactQ is an adjunct ACD/IVR system that integrates with Wildix PBX SIP Trunks. Traditionally, ContactQ is positioned behind the Wildix PBX connected via SIP channels.

About ContactQ

Founded in 1997, Braxtel Communications provides comprehensive customer contact center solutions that enable organizations to more easily, effectively and economically manage their customer interactions inbound or outbound across multiple channels, including phone, email, fax and Web.

In December 2002 Braxtel was acquired by Homisco, Inc. Founded in 1981, Homisco, based in Melrose, MA, is an established telecommunications supplier of hardware and software solutions for a variety of vertical markets. Braxtel operates as a subsidiary of Homisco with continued focus on the sale and support of its technology in the U.S. and Western Europe.

 https://braxtel.com/

Requirements

  • WMS version: 3.85 or higher

Wildix Licence

Business Licence

Level of Expertise

Expert +++

Documentation

ContactQ and Wildix Integration Supported Features

Inbound calls from Wildix PBX forwarded to ContactQ

ACD Wildix PBX Diaplan sync with ContactQ interface

Secure IVR personalisation

Click-to-Call

Request a Feature

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They Already Installed This Integration

  • In 2022, 62% of IT leaders choosing telephony systems will purchase pure cloud services, compared to 39% in 2018. In 2022, 50% of on-premises telephony users will take advantage of subscription pricing models (as opposed to CAPEX prices) compared to 15% in 2018.

    Strategic consultant Gartner

  • "In four years, 67% of total UC&C profits will come from cloud solutions due to multiple drivers of change, including the shift of UC to a consumer model rather than ownership. So OPEX instead of CAPEX, usage-based pricing instead of life-time licensing".

    Peter Hale Senior Analyst MZA Consultant

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