Call Center Wallboard
Improve your call-agents performance by monitoring their SLA thanks to the Call Center Wallboard.
PREMIUM APPLICATION
![call-center-wallboard call-center-wallboard](https://old.wildix.com/wp-content/uploads/bfi_thumb/call-center-wallboard-pxqrfp0g8pccdc0fmwauof9govcsfxzpn7qo8pjwk6.jpg)
- Type of Partnership: Standard
- Type of Integration: Wildix Certified
- Type of Connection: WebAPI
- Product Category: Call Agent Monitoring
- Wildix Product Concerned: Wildix PBX
FREE / EXTRA CHARGES: Free
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Call Center Wallboard
Wildix Call Center Wallboard allows you to monitor the call agents activity and provides the information on the SLA (service-level agreement) which helps to measure the call center performance.
About Call Center Wallboard
Since 2005, Wildix has been helping companies with 50 to 1000 users grow their businesses through UC&C, by creating the first web-based VoIP PBX UC&C system.
Wildix is for companies that want to increase their productivity with a secure-by-design tool.
Wildix brings value to companies around the world, with offices in Europe and the United States. The Center for Research and Development in Odessa, Ukraine has been in operation since 2007, deploying, supporting and even creating integrations.
Requirements
- WMS version: 4.01 or higher
Wildix License
Premium License
Level of Expertise
Expert +++
Documentation
Call Center Wallboard and Wildix Integration Supported Features
Wildix Call Center Wallboard
They Already Installed This Integration
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In 2022, 62% of IT leaders choosing telephony systems will purchase pure cloud services, compared to 39% in 2018. In 2022, 50% of on-premises telephony users will take advantage of subscription pricing models (as opposed to CAPEX prices) compared to 15% in 2018.
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"In four years, 67% of total UC&C profits will come from cloud solutions due to multiple drivers of change, including the shift of UC to a consumer model rather than ownership. So OPEX instead of CAPEX, usage-based pricing instead of life-time licensing".
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