{"id":7861401,"date":"2020-11-02T10:18:09","date_gmt":"2020-11-02T10:18:09","guid":{"rendered":"https:\/\/old2.wildix.com\/case_study\/valore-bf\/"},"modified":"2021-04-06T10:32:55","modified_gmt":"2021-04-06T10:32:55","slug":"valore-bf","status":"publish","type":"case_study","link":"https:\/\/old.wildix.com\/us\/case-study\/valore-bf\/","title":{"rendered":"Valore BF"},"content":{"rendered":"
[vc_row][vc_column width=”1\/2″][mk_image src=”https:\/\/old.wildix.com\/wp-content\/uploads\/2018\/08\/valore-bf-wildix-partner.jpg” image_size=”full” align=”center” margin_bottom=”30″][vc_column_text css=”.vc_custom_1530136521042{margin-bottom: 0px !important;}”]The Wildix communication system with integrated Plantronics headphones revolutionizes workstations in the company.<\/b>
\n<\/b>
\nSmart working has been a talked about topic for quite some time.<\/p>\n

Being able to work in mobility, without having to necessarily be \u201ctied\u201d to a desk, able to therefore bring home useful instruments for our job: this is\u00a0smart working<\/b>.<\/p>\n

Today there are many Italian companies which have adopted this new \u201cmethod of working\u201d, a way which looks to a technological future always more productive but also more attentive to the quality of the workplace, because it is able to limit correlated work stress.<\/p>\n

Valore BF<\/b>\u00a0inserts itself in the framework of the early adopters of this innovative philosophy.<\/p>\n

The Valore BF group was created in 1985 in Busto Arsizio in the province of Varese, founded by Fabio Bernardini and which today boasts 5 locations to their name, for a total of 150 authorized personnel.<\/p>\n

Valore BF presents itself as a single agent for business technology, offering consulting and operative support in\u00a0different areas of the ICT<\/b>\u00a0(from printers to Unified Communications).<\/p>\n

With the event of the opening of the new location in Gallarate,\u00a0Roberto Stronati, UC&C specialist and Davide Ronchi, technical manager<\/b>, have researched a way to provide a new location, which also has an open space for the call center, and appropriate instruments for smart working.<\/p>\n

As\u00a0Wildix Business Partners<\/b>, they chose the Wildix communication system which offers a Collaboration tool accessible through browser, and which therefore is available from any device and from any location, to guarantee total mobility (also through smartphone apps).<\/p>\n

Wanting to eliminate landline phones, last anchors for work tied to a desk, Robert and David find themselves to be in need of having to choose headsets for the call center agents and those in the back office. The main requirement is their ability to integrate with the Wildix communication system.<\/p>\n

After careful market analysis they choose Plantronics, \u201cmoved by the trust and reliability factor of the brand.\u201d As Stronati himself tells us.<\/p>\n

Many of the headsets of the Plantronics commercial offer are, in fact,\u00a0integrated with the Wildix solution<\/b>, this means that the user who receives a phone call, can\u00a0respond or hang up by pressing the keys directly on the headset<\/b>, with a substantial increase in response reactivity.<\/p>\n

Luisa Carullo, Back Office Manager for Valore BF, comments: \u201cThe use of the headsets provides comfort for those who work on the phone, allowing them the carry out in a simple and quick way other tasks. The quality of the audio is certainly better than a phone handset\u2026 not to mention the amount of available space we have gained on the desks by\u00a0eliminating the phones<\/b>.\u201d[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_icon icon_fontawesome=”fa fa-quote-left” color=”custom” size=”lg” custom_color=”#003366″ css=”.vc_custom_1529958137798{margin-bottom: 0px !important;margin-left: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column_text css=”.vc_custom_1530136531975{margin-bottom: 0px !important;margin-left: 2% !important;}”]WE HAVE CHOSEN A HEADSET WITH CABLE (THE C310) FOR THE WORKERS OF THE CALL CENTER WHILE FOR THE COLLEAGUES OF THE BACK OFFICE WE OPTED FOR A BLUETOOTH HEADSET (THE SAVI W440) WHICH MAKES IT POSSIBLE FOR THEM TO GET UP FROM THEIR DESK AND BEST MANAGE THEIR WORK PROCEDURES.[\/vc_column_text][vc_icon icon_fontawesome=”fa fa-quote-left” color=”custom” size=”lg” custom_color=”#003366″ css=”.vc_custom_1529958137798{margin-bottom: 0px !important;margin-left: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column_text css=”.vc_custom_1530136549127{margin-bottom: 0px !important;margin-left: 2% !important;}”]THE INTRODUCTION OF THE PLANTRONICS HEADSETS, INTEGRATED WITH WILDIX, HAD, AS AN IMMEDIATE POSITIVE EFFECT, AN INCREASE IN PRODUCTIVITY ABOVE ALL FOR THE OPERATORS OF THE CALL CENTER WHO, WORKING IN THE OPEN SPACE, ENJOY AN AUDIO QUALITY FOR BOTH SOUND COMING IN AND GOING OUT WHICH IS SIGNIFICANTLY SUPERIOR TO THE PREVIOUS ONE.[\/vc_column_text][vc_column_text align=”right” css=”.vc_custom_1592399592236{margin-bottom: 0px !important;}”]\n

Roberto Stronati,<\/em>
\nUC&C specialist<\/em><\/p>\n[\/vc_column_text][mk_padding_divider size=”30″][mk_gallery images=”7815948,7815947,7815946″][\/vc_column][\/vc_row]\n<\/section>","protected":false},"author":34,"featured_media":7871159,"parent":0,"template":"","case_study_size":[512],"case_study_region":[577],"case_study_industry":[326],"acf":[],"yoast_head":"\nValore BF increases the quality of services with Wildix - Wildix Case Study<\/title>\n<meta name=\"description\" content=\"As\u00a0Wildix Business Partners, Valore BF chose the Wildix communication system which offers a Collaboration tool accessible through browser...\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Valore BF increases the quality of services with Wildix - Wildix Case Study\" \/>\n<meta property=\"og:description\" content=\"As\u00a0Wildix Business Partners, Valore BF chose the Wildix communication system which offers a Collaboration tool accessible through browser...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/old.wildix.com\/us\/case-study\/valore-bf\/\" \/>\n<meta property=\"og:site_name\" content=\"Wildix\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-06T10:32:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/valore-bf-wildix-case-study.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/valore-bf-wildix-case-study.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/old.wildix.com\/us\/case-study\/valore-bf\/\",\"url\":\"https:\/\/old.wildix.com\/us\/case-study\/valore-bf\/\",\"name\":\"Valore BF increases the quality of services with Wildix - 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