{"id":7861403,"date":"2020-11-02T10:18:19","date_gmt":"2020-11-02T10:18:19","guid":{"rendered":"https:\/\/old2.wildix.com\/case_study\/metropol-spa-hotel\/"},"modified":"2021-04-07T09:26:31","modified_gmt":"2021-04-07T09:26:31","slug":"metropol-spa-hotel","status":"publish","type":"case_study","link":"https:\/\/old.wildix.com\/us\/case-study\/metropol-spa-hotel\/","title":{"rendered":"Metropol Spa Hotel"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1548667719449{margin-bottom: 0px !important;}&#8221;]<strong>Metropol Spa Hotel<\/strong>, a business class spa and conference hotel\u00a0located in the heart of Tallinn, Estonia, in Rotermann Quarter,<strong>\u00a0opened its doors in July of 2018<\/strong>. The hotel features a SPA center with an indoor pool and saunas. The Rotermann Quarter, being just walking distance from the historical Old Town, has become the fastest developing area in Tallinn, where all of the newest restaurants, bakeries and designer boutiques are located.<\/p>\n<p>A brand new hotel needs a brand new communication system. Metropol Spa Hotel opted for\u00a0<strong>Wildix<\/strong>. The system was installed by\u00a0<strong><a href=\"https:\/\/www.esecom.ee\/home.html\">ESECOM INTERNATIONAL<\/a><\/strong>, a\u00a0Wildix Partner in Estonia.<\/p>\n<p><span style=\"font-weight: 400;\"><strong>Raigo Triik, the General Manager of Metropol Spa Hotel, <\/strong>explains what they were looking for in a new phone system: <\/span><\/p>\n<p><em><strong>\u201cFor us, it is very important that all of the communication between our guests, all of the communication between ourselves and our partners, be smooth.\u201d<\/strong><\/em><\/p>\n<p>According to Mr. Triik the new communication system had to meet the following requirements:<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The system should be <strong>user-friendly and easy to use <\/strong><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The system should be able to meet not only the needs they have today, but <strong>look into the future<\/strong><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">And, most importantly, the system should offer <strong>after sales support<\/strong><\/span><\/li>\n<\/ul>\n<p>These were the factors that drove their decision. And the\u00a0Wildix system was able to solve all of these problems:<\/p>\n<p><strong><em>\u201cThese were key factors as to why we chose the Wildix system, and,\u00a0I think Wildix was the best solution for us.\u201d<\/em><\/strong><\/p>\n<p>Having all of the different Unified Communication tools that the Wildix system offers at their disposal, the hotel staff can now focus on their business while providing the best customer experience:<\/p>\n<p><strong><em>\u201cWhat I like most about the Wildix solution is the flexibility\u201d.<\/em><\/strong><\/p>\n<div class=\"user-content-block\">\n<p>Mr. Triik reveals their plans for the future to\u00a0<strong>install the Wildix system in the second Metropol Hotel<\/strong>, located next to the new Metropol Spa Hotel. The hotel was built 20 years ago and its phone system is outdated.<\/p>\n<\/div>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_icon icon_fontawesome=&#8221;fa fa-quote-left&#8221; color=&#8221;custom&#8221; size=&#8221;lg&#8221; custom_color=&#8221;#003366&#8243; css=&#8221;.vc_custom_1529958137798{margin-bottom: 0px !important;margin-left: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1548325042518{margin-bottom: 0px !important;margin-left: 2% !important;}&#8221;]<span style=\"font-weight: 400;\">WE WANT TO IMPLEMENT THE SAME WILDIX SYSTEM IN THE SECOND HOTEL&#8230; WE WANT TO OFFER ALL OF OUR GUESTS THE SAME EXPERIENCE.<\/span>[\/vc_column_text][vc_column_text align=&#8221;right&#8221; css=&#8221;.vc_custom_1592208672210{margin-bottom: 0px !important;}&#8221;]\n<p style=\"text-align: right;\"><em><span style=\"font-weight: 400;\">Raigo Triik, General Manager<\/span><\/em><\/p>\n[\/vc_column_text][mk_fancy_title size=&#8221;28&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;25&#8243; size_tablet=&#8221;25&#8243; size_phone=&#8221;20&#8243; txt_transform=&#8221;uppercase&#8221; margin_top=&#8221;40&#8243; margin_bottom=&#8221;30&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]VIDEO TESTIMONIAL:[\/mk_fancy_title][vc_video link=&#8221;https:\/\/wildix.wistia.com\/medias\/d8yrb68mo3&#8243;][mk_padding_divider size=&#8221;30&#8243;][mk_image src=&#8221;https:\/\/old.wildix.com\/wp-content\/uploads\/2019\/01\/171472450.jpg&#8221; image_size=&#8221;full&#8221; align=&#8221;center&#8221; margin_bottom=&#8221;30&#8243;][\/vc_column][\/vc_row]\n<\/section>","protected":false},"author":34,"featured_media":7871127,"parent":0,"template":"","case_study_size":[512],"case_study_region":[597],"case_study_industry":[325],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The brand new Metropol Spa Hotel opts for Wildix - Wildix Case Studies<\/title>\n<meta name=\"description\" content=\"Metropol Spa Hotel opted for Wildix. 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