{"id":7861405,"date":"2020-11-02T10:20:20","date_gmt":"2020-11-02T10:20:20","guid":{"rendered":"https:\/\/old2.wildix.com\/case_study\/vatacommedifast-ucc-makes-work-light\/"},"modified":"2021-04-07T09:30:25","modified_gmt":"2021-04-07T09:30:25","slug":"vatacommedifast-ucc-makes-work-light","status":"publish","type":"case_study","link":"https:\/\/old.wildix.com\/us\/case-study\/vatacommedifast-ucc-makes-work-light\/","title":{"rendered":"Vatacom+Medifast, UC&C makes work light"},"content":{"rendered":"
[vc_row][vc_column width=”1\/2″][mk_image src=”https:\/\/old.wildix.com\/wp-content\/uploads\/2020\/05\/medifast-logo.jpg” image_size=”full” align=”center” margin_bottom=”30″][vc_column_text css=”.vc_custom_1591793726048{margin-bottom: 0px !important;}”]Medifast, a nationwide leader in weight loss and healthy living programs utilizes Vatacom, a value added voice and data integrator out of Minneapolis, to substantially cut costs and provide efficient and effective customer service using Wildix.[\/vc_column_text][mk_fancy_title size=”28″ force_font_size=”true” size_smallscreen=”25″ size_tablet=”25″ size_phone=”20″ margin_top=”20″ margin_bottom=”10″ font_family=”none”]Challenge[\/mk_fancy_title][vc_column_text css=”.vc_custom_1591793902841{margin-bottom: 0px !important;}”]With 90 employees across 9 sites nationwide, Medifast<\/a> , a leading manufacturer and distributor of clinically proven, healthy living products and programs, was saddled with a network of disparate voice and data solutions that consistently failed to meet its requirement to provide effective customer service. Their outdated technology lacked cohesion and was an acrossthe-board drain on efficiency.[\/vc_column_text][mk_fancy_title size=”28″ force_font_size=”true” size_smallscreen=”25″ size_tablet=”25″ size_phone=”20″ margin_top=”20″ margin_bottom=”10″ font_family=”none”]Solution[\/mk_fancy_title][vc_column_text css=”.vc_custom_1591794224412{margin-bottom: 0px !important;}”]Enter Vatacom<\/a> , a Wildix Gold Partner that was tasked with finding the right LAN\/WAN infrastructure and Unified Communications<\/a> VoIP platform for Medifast.<\/p>\n

Medifast leadership was intent on finding a replacement solution that would enable employees \u2013 across all nine office locations \u2013 to collaborate with each other from any location, and with external stakeholders, including customers. They also wanted a single platform that consolidated existing technology into one, easy-to-use tool.<\/p>\n

Vatacom saw right away that Medifast not only needed a platform for employee communications, but one that empowered customers to easily connect with company points of contact.[\/vc_column_text][mk_fancy_title size=”28″ force_font_size=”true” size_smallscreen=”25″ size_tablet=”25″ size_phone=”20″ margin_top=”20″ margin_bottom=”10″ font_family=”none”]Result[\/mk_fancy_title][vc_column_text css=”.vc_custom_1591794592533{margin-bottom: 0px !important;}”]Working with Vatacom over a three-month period, Medifast chose to deploy Wildix Collaboration<\/a>.<\/p>\n

The UCaaS suite boasts features and functionality including \u201cubiquitous\u201d presence (Geo-Presence), remote desktop control, attendant console, file sharing, video conferencing, live streaming to Facebook and YouTube, and more. Ubiconf, the company\u2019s flexible videoconferencing solution, is also based entirely on WebRTC and is accessible to corporate and public users worldwide with a single click.<\/p>\n

By simultaneously sharing both presence status and geolocation, the platform allows users to monitor in real-time who is online, absent, busy in another conversation, or does not want to be disturbed.<\/p>\n

In addition to Wildix Collaboration, Medifast included in their deployment, Wildix Kite<\/a> to allow customers direct connectivity from Medifast\u2019s website instead of just chat or filling out a contact page. Kite is a fully-integrated UC system based on WebRTC technology that brings UC to a company\u2019s website, effectively transforming the property into an efficient sales and marketing tool. With just one click, a website visitor can communicate with company agents via chat, audio and video call, desktop sharing and file transfer, all within the web browser. Presence functionality lets them know who\u2019s available to connect.[\/vc_column_text][mk_fancy_title size=”28″ force_font_size=”true” size_smallscreen=”25″ size_tablet=”25″ size_phone=”20″ margin_top=”20″ margin_bottom=”10″ font_family=”none”]Benefits[\/mk_fancy_title][vc_column_text css=”.vc_custom_1591795368519{margin-bottom: 0px !important;}”]Leveraging Wildix thanks to Vatacom, has allowed Medifast to overcome a number of their communications and collaboration challenges.<\/p>\n

\u201eWorking with Vatacom has helped us not only achieve our goals but drastically cut costs. We look forward to working with them in the future as more room for growth comes.\u201c- Medifast<\/b><\/p>\n

In addition to drastically cutting costs, Medifast has reported numerous other benefits reflected in spikes in performance and efficiency. These benefits include:<\/p>\n