{"id":7911755,"date":"2022-05-16T19:30:30","date_gmt":"2022-05-16T19:30:30","guid":{"rendered":"https:\/\/old2.wildix.com\/?post_type=case_study&#038;p=7911755"},"modified":"2022-05-16T20:55:13","modified_gmt":"2022-05-16T20:55:13","slug":"action-motor-sports-speeds-up-call-hand-offs-and-response-time-with-wildix-2","status":"publish","type":"case_study","link":"https:\/\/old.wildix.com\/us\/case-study\/action-motor-sports-speeds-up-call-hand-offs-and-response-time-with-wildix-2\/","title":{"rendered":"Action Motor Sports"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7911755\" class=\"elementor elementor-7911755 elementor-7911656\">\n\t\t\t\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-741a80dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"741a80dd\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76e7a671\" data-id=\"76e7a671\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-25de8dc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25de8dc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-6efcdc74\" data-id=\"6efcdc74\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-6b0d0b5b\" data-id=\"6b0d0b5b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f4666c1 elementor-widget elementor-widget-eael-creative-button\" data-id=\"6f4666c1\" data-element_type=\"widget\" data-widget_type=\"eael-creative-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"eael-creative-button-wrapper\">\n\n            <a class=\"eael-creative-button eael-creative-button--nuka\" href=\"https:\/\/old.wildix.com\/customer-stories\/#case-study+case_study_industry:trade-services\" data-text=\"Go!\">\n\n\t    \n                <div class=\"creative-button-inner\">\n\n                                            <span class=\"eael-creative-button-icon-left\"><\/span>                    \n                    <span class=\"cretive-button-text\">Trade &amp; services<\/span>\n\n                                    <\/div>\n\t                        <\/a>\n        <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7002cd93\" data-id=\"7002cd93\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-46513045 elementor-widget elementor-widget-heading\" data-id=\"46513045\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Action Motor Sports Speeds Up Call Hand-Offs and Response Time with Wildix<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-473fb8a9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"473fb8a9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5cf4e570\" data-id=\"5cf4e570\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17b4e2d7 elementor-widget elementor-widget-eael-divider\" data-id=\"17b4e2d7\" data-element_type=\"widget\" data-widget_type=\"eael-divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"eael-divider-wrap divider-direction-horizontal\">\n\t\t\t\t\t\t\t<div class=\"eael-divider horizontal solid\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-6380f0c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6380f0c9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-37d446b1\" data-id=\"37d446b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-452125cb elementor-widget elementor-widget-image\" data-id=\"452125cb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"167\" src=\"https:\/\/old.wildix.com\/wp-content\/uploads\/2020\/11\/action-motor-sports-logo.jpg\" class=\"attachment-full size-full wp-image-7862327\" alt=\"Action Motor Sports logo\" srcset=\"https:\/\/old.wildix.com\/wp-content\/uploads\/2020\/11\/action-motor-sports-logo.jpg 500w, https:\/\/old.wildix.com\/wp-content\/uploads\/2020\/11\/action-motor-sports-logo-300x100.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3df6dc82\" data-id=\"3df6dc82\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7484e439 elementor-widget elementor-widget-text-editor\" data-id=\"7484e439\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>For Action Motor Sports, communicating with customers is an essential step in fulfilling their mission of offering high speeds and off-road thrills.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a39a1e6 elementor-widget elementor-widget-eael-divider\" data-id=\"1a39a1e6\" data-element_type=\"widget\" data-widget_type=\"eael-divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"eael-divider-wrap divider-direction-horizontal\">\n\t\t\t\t\t\t\t<div class=\"eael-divider horizontal solid\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-27c9d38 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27c9d38\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-399ee10f\" data-id=\"399ee10f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-b680ff8\" data-id=\"b680ff8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1465a968 elementor-widget elementor-widget-heading\" data-id=\"1465a968\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Problem<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-6a4b0c1\" data-id=\"6a4b0c1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-8bcdacd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8bcdacd\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-76b9a61a\" data-id=\"76b9a61a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-56e35ab\" data-id=\"56e35ab\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a770797 elementor-widget elementor-widget-image\" data-id=\"7a770797\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/old.wildix.com\/wp-content\/uploads\/2020\/11\/steve-dutcher-action-motor-sports.jpg\" class=\"attachment-full size-full wp-image-7862328\" alt=\"Steve Dutcher - Action Motor Sports\" srcset=\"https:\/\/old.wildix.com\/wp-content\/uploads\/2020\/11\/steve-dutcher-action-motor-sports.jpg 500w, https:\/\/old.wildix.com\/wp-content\/uploads\/2020\/11\/steve-dutcher-action-motor-sports-300x300.jpg 300w, https:\/\/old.wildix.com\/wp-content\/uploads\/2020\/11\/steve-dutcher-action-motor-sports-150x150.jpg 150w, https:\/\/old.wildix.com\/wp-content\/uploads\/2020\/11\/steve-dutcher-action-motor-sports-266x266.jpg 266w, https:\/\/old.wildix.com\/wp-content\/uploads\/2020\/11\/steve-dutcher-action-motor-sports-60x60.jpg 60w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-6bf94867\" data-id=\"6bf94867\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26f94442 elementor-blockquote--skin-border elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote\" data-id=\"26f94442\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tWildix just offers more ease in our operation. The features and functions streamline our process, and as far as customer experience goes, we\u2019re doing pretty good now. It\u2019s a great platform.\t\t\t<\/p>\n\t\t\t\t\t\t\t<footer>\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Steve Dutcher, Controller for Action Motor Sports<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/footer>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-4bbcbc78\" data-id=\"4bbcbc78\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-7b744174 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b744174\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-72a5f70b\" data-id=\"72a5f70b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-bf73456\" data-id=\"bf73456\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-87e72e4 elementor-widget elementor-widget-text-editor\" data-id=\"87e72e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8220;At Action Motor Sports, we sell fun,&#8221; emphasized <strong>Steve &#8220;Dutch&#8221; Dutcher, the Controller for the company<\/strong>. &#8220;Fun is what we do. We all walk the walk, and we all have fun with motorsports. Our business is selling anything from snowmobiles to dirt bikes.&#8221;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f8ce66 elementor-widget elementor-widget-text-editor\" data-id=\"3f8ce66\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To reliably get customers racing off in the woods or wilderness, however, it was becoming clear that sophisticated communications technology was necessary. As Mr. Dutcher explained, their previous phone system left the company without several key features:<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a6cf62 elementor-widget elementor-widget-text-editor\" data-id=\"6a6cf62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8220;We had an old copper wire phone system, previously, and although it was working pretty well for us, <strong>it didn&#8217;t have any extra features like caller ID, call hand-offs or displaying our business name across all company numbers<\/strong>.&#8221;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dcde0d elementor-widget elementor-widget-text-editor\" data-id=\"2dcde0d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The issues associated with the lack of these features cut deeply into company operations. Most notably,<strong> going without them impacted how the business could serve customers<\/strong>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be40f9e elementor-widget elementor-widget-text-editor\" data-id=\"be40f9e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>According to Mr. Dutcher, &#8220;Sometimes, we&#8217;d have a customer call in and ask if we have a specific product, and we&#8217;d have to put them on hold to go back and check. And <strong>by the time we&#8217;d come back to the phone, the customer&#8217;s already hung up. Those five minutes of us going to check were too long to wait<\/strong>. So one thing we needed was a way to pass off those calls to another employee to keep customers attended to.&#8221;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c7fb198 elementor-widget elementor-widget-image\" data-id=\"4c7fb198\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/02\/action-ms-case-study-wildix.jpg\" class=\"attachment-full size-full wp-image-7867747\" alt=\"Action Motor Sports - Wildix case study\" srcset=\"https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/02\/action-ms-case-study-wildix.jpg 1200w, https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/02\/action-ms-case-study-wildix-300x158.jpg 300w, https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/02\/action-ms-case-study-wildix-1024x538.jpg 1024w, https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/02\/action-ms-case-study-wildix-768x403.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa3fb4a elementor-widget elementor-widget-text-editor\" data-id=\"aa3fb4a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To solve this issue \u2014 as well as problems with not seeing the caller ID of past customers and not consistently presenting callers with a display of the business&#8217;s name \u2014 it was clear that <strong>the company needed a change in telephone service<\/strong>, upgrading them to a VoIP platform.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8f22c0 elementor-widget elementor-widget-heading\" data-id=\"b8f22c0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Solution<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47db958e elementor-widget elementor-widget-text-editor\" data-id=\"47db958e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>With these requirements in mind, Action Motor Sports sought a replacement for their prior plain old telephone system. Although numerous alternate brands were considered, the company soon came into contact with <strong>Harrison Smith of Summit Communications (Wildix Gold Partner)<\/strong>, and from there found their optimal solution.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16b7d4c elementor-blockquote--skin-border elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote\" data-id=\"16b7d4c\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tWildix was the perfect fit for Action Motorsports. The features, ease of use and ease of installation made Wildix our standout product for this project.\t\t\t<\/p>\n\t\t\t\t\t\t\t<footer>\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Harrison Smith, Project Manager for Advantage Business Communications<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/footer>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a11af42 elementor-widget elementor-widget-text-editor\" data-id=\"a11af42\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8220;It was Harrison who really impressed us,&#8221; Mr. Dutcher related. &#8220;He came up and met with us, and <strong>we just had a comfortable feeling with these guys at Summit<\/strong>. He was a customer of ours, as well, so we already had a little bit of a prior relationship.&#8221;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-4a5627d8\" data-id=\"4a5627d8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-7d206b9d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d206b9d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-38ad529f\" data-id=\"38ad529f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-2890458d\" data-id=\"2890458d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b0c55ce elementor-widget elementor-widget-text-editor\" data-id=\"b0c55ce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Harrison Smith of Summit Communications offered a description of this meeting as well:<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2981b317 elementor-widget elementor-widget-text-editor\" data-id=\"2981b317\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8220;When I met with Dutch, we talked about what their needs were and how they had been getting by with their current phones,&#8221; Mr. Smith explained. &#8220;<strong>After our discussion it was clear to me that Wildix would be a great fit. They needed the ability to have a mobile app and take their calls beyond their store<\/strong>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1ff893 elementor-widget elementor-widget-text-editor\" data-id=\"e1ff893\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8220;At Summit Communications, we do our very best to select the product that best fits our customers&#8217; needs. <strong>Wildix was the perfect fit for Action Motorsports. The features, ease of use and ease of installation made Wildix our standout product for this project.&#8221;<\/strong><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4dbfdc elementor-widget elementor-widget-text-editor\" data-id=\"d4dbfdc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Through this direct relationship with the MSPs at Summit, <strong>Action Motor Sports soon decided to install a Wildix PBX for 30 employees at their store.<\/strong><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c17b109 elementor-widget elementor-widget-text-editor\" data-id=\"c17b109\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8220;We have physical phones at every desk and computer, and then in our parts department we have a couple cordless phones,&#8221; explained Mr. Dutcher. &#8220;<strong>We&#8217;re using the browser-based setup for our front desk<\/strong>; she answers every phone call and she uses the browser-based tool to direct calls.&#8221;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-381bf840\" data-id=\"381bf840\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-5908d757 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5908d757\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-46b9061f\" data-id=\"46b9061f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-465c943e\" data-id=\"465c943e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59cc2d94 elementor-widget elementor-widget-heading\" data-id=\"59cc2d94\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Results<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-198efe53 elementor-widget elementor-widget-text-editor\" data-id=\"198efe53\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>By implementing the Wildix system through Summit, Action Motor Sports saw a ready improvement in their communication processes and their overall business procedures.<\/strong><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42f729f elementor-widget elementor-widget-text-editor\" data-id=\"42f729f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8220;<strong>It just offers more ease in our operation<\/strong>,&#8221; said Mr. Dutcher. &#8220;The features and functions streamline our process, and as far as customer experience goes, we&#8217;re doing pretty good now.&#8221;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d741070 elementor-widget elementor-widget-text-editor\" data-id=\"2d741070\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>With more intuitively integrated call hand-off features and caller ID, Action Motor Sports has become able to more reliably connect to their customers in a smoother, more intuitive manner. In particular, <strong>the system has allowed for improvements in call routing at the front desk and overall flexibility in taking calls<\/strong>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c92fd33 elementor-widget elementor-widget-text-editor\" data-id=\"7c92fd33\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&#8220;Our front receptionist who answers the phones now gets a nice visual layout of directing traffic, <strong>so she can more easily direct calls to the right person in the right department<\/strong>,&#8221; explained Mr. Dutcher. &#8220;Having the caller ID is also really nice, especially on the go. <strong>I now can have a phone log on my cell phone, and I can also answer calls on my cell phone through the app. That flexibility has been great.<\/strong>&#8220;<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbb154c elementor-widget elementor-widget-text-editor\" data-id=\"cbb154c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>With these improvements to the phone system, <strong>the company is now able to answer and respond to each individual call 10 seconds more quickly<\/strong>, adding up to significant time savings over the course of weeks and especially months.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46ef74e elementor-widget elementor-widget-text-editor\" data-id=\"46ef74e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Considering how the system has allowed for improved customer service, a streamlined approach to external communications and even begun adding up to time saved during the workday, Mr. Dutcher&#8217;s response to whether he&#8217;d recommend Wildix was an easy one:<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7496849 elementor-widget elementor-widget-text-editor\" data-id=\"7496849\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>&#8220;I&#8217;d absolutely recommend it,&#8221;<\/strong> he said. <strong>&#8220;It&#8217;s a great platform, and it&#8217;s streamlined our communications.&#8221;<\/strong><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d36e26 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-blockquote--skin-border elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote\" data-id=\"3d36e26\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\ttext text text\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-23f36565\" data-id=\"23f36565\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-42e57109 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"42e57109\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-658d2dd1\" data-id=\"658d2dd1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75c3821d elementor-widget elementor-widget-eael-divider\" data-id=\"75c3821d\" data-element_type=\"widget\" data-widget_type=\"eael-divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"eael-divider-wrap divider-direction-horizontal\">\n\t\t\t\t\t\t\t<div class=\"eael-divider horizontal solid\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c468c82 elementor-widget elementor-widget-heading\" data-id=\"7c468c82\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The solution was implemented by Wildix&nbsp;Partner<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-2ef75985 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ef75985\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-1d2697f6\" data-id=\"1d2697f6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-361d1560\" data-id=\"361d1560\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-442c04c8 elementor-widget elementor-widget-image\" data-id=\"442c04c8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"370\" height=\"120\" src=\"https:\/\/old.wildix.com\/wp-content\/uploads\/2022\/05\/summit-communications-logo.jpg\" class=\"attachment-full size-full wp-image-7911741\" alt=\"Summit Communications logo\" srcset=\"https:\/\/old.wildix.com\/wp-content\/uploads\/2022\/05\/summit-communications-logo.jpg 370w, https:\/\/old.wildix.com\/wp-content\/uploads\/2022\/05\/summit-communications-logo-300x97.jpg 300w\" sizes=\"(max-width: 370px) 100vw, 370px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-3f4b8c1d\" data-id=\"3f4b8c1d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5635487a elementor-widget elementor-widget-text-editor\" data-id=\"5635487a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Summit Communications<\/strong><\/br><br \/>\n1175 Call Place #101<\/br><br \/>\n83201 Pocatello ID, USA<\/br><br \/>\n+1 (208) 237 4900<\/br><br \/>\n<a href=\"http:\/\/summititcomm.com\/\" target=\"_blank\" rel=\"noopener\">summititcomm.com<\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-14c4c91f\" data-id=\"14c4c91f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-73b961e7 elementor-widget elementor-widget-eael-divider\" data-id=\"73b961e7\" data-element_type=\"widget\" data-widget_type=\"eael-divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"eael-divider-wrap divider-direction-horizontal\">\n\t\t\t\t\t\t\t<div class=\"eael-divider horizontal solid\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4d272255 elementor-section-boxed 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