{"id":7870706,"date":"2021-04-02T13:20:10","date_gmt":"2021-04-02T13:20:10","guid":{"rendered":"https:\/\/old2.wildix.com\/?page_id=7870706"},"modified":"2022-07-07T10:39:24","modified_gmt":"2022-07-07T10:39:24","slug":"acd-stats-x-caracal","status":"publish","type":"page","link":"https:\/\/old.wildix.com\/us\/acd-stats-x-caracal\/","title":{"rendered":"x-caracal: Call center monitoring and analytics"},"content":{"rendered":"<section class=\"wpb-content-wrapper\">[mk_page_section bg_image=&#8221;https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/03\/x-caracal-background.jpg&#8221; bg_color=&#8221;#003366&#8243; bg_position=&#8221;center top&#8221; bg_repeat=&#8221;no-repeat&#8221; bg_stretch=&#8221;true&#8221; video_mask=&#8221;true&#8221; bg_gradient=&#8221;vertical&#8221; video_color_mask=&#8221;#003366&#8243; gr_end=&#8221;#004696&#8243; min_height=&#8221;250&#8243; full_width=&#8221;true&#8221; padding_top=&#8221;0&#8243; padding_bottom=&#8221;0&#8243; sidebar=&#8221;sidebar-1&#8243; first_page=&#8221;false&#8221; last_page=&#8221;false&#8221;][vc_column][mk_padding_divider size=&#8221;120&#8243; visibility=&#8221;hidden-sm&#8221;][mk_padding_divider size=&#8221;80&#8243; visibility=&#8221;visible-sm&#8221;][mk_fancy_title tag_name=&#8221;h1&#8243; color=&#8221;#ffffff&#8221; size=&#8221;60&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;50&#8243; size_tablet=&#8221;40&#8243; size_phone=&#8221;30&#8243; font_weight=&#8221;300&#8243; font_style=&#8221;normal&#8221; txt_transform=&#8221;none&#8221; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]x-caracal: Call center monitoring and analytics[\/mk_fancy_title][mk_fancy_title color=&#8221;#ffffff&#8221; size=&#8221;24&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;22&#8243; size_tablet=&#8221;22&#8243; size_phone=&#8221;20&#8243; font_weight=&#8221;300&#8243; font_style=&#8221;normal&#8221; txt_transform=&#8221;none&#8221; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]Care for and control the performance of your sales team[\/mk_fancy_title][mk_padding_divider size=&#8221;30&#8243;][\/vc_column][\/mk_page_section][vc_row][vc_column][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221;][vc_column width=&#8221;1\/3&#8243;][mk_padding_divider size=&#8221;50&#8243;][vc_column_text css=&#8221;.vc_custom_1620023101470{margin-bottom: 0px !important;}&#8221;]x-caracal is the <strong>first contact center analytics tool<\/strong> enabling you to monitor in real-time the quality of your interactions with leads and customers and stay in control of your business. Unlike the other options, this solution integrates perfectly into your communications system with no additional installations.<\/p>\n<p>Wildix is the first solution to feature a booster for each step of the customer journey. WebRTC <a href=\"https:\/\/old.wildix.com\/webrtc-kite\/\">Kite<\/a> and <a href=\"https:\/\/old.wildix.com\/wizywebinar-platform\/\">Wizywebinar<\/a> generate leads, while <a href=\"https:\/\/old.wildix.com\/x-bees\/\">x-bees<\/a> is the perfect tool to drive sales, convert leads into customers and keep customers engaged and satisfied, avoiding churn.<\/p>\n<p>But how can you add value during this stage of the customer journey? <strong>By making sure that customers\u2019 expectations are met<\/strong>, thanks to x-caracal. [\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243;][mk_padding_divider size=&#8221;70&#8243; visibility=&#8221;hidden-sm&#8221;][mk_image src=&#8221;https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/the-wildix-customer-journey-boosters.png&#8221; image_size=&#8221;full&#8221; align=&#8221;center&#8221;][mk_padding_divider visibility=&#8221;hidden-sm&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][mk_divider style=&#8221;thin_solid&#8221;][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221;][vc_column][mk_fancy_title size=&#8221;35&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;25&#8243; size_tablet=&#8221;25&#8243; size_phone=&#8221;20&#8243; margin_top=&#8221;20&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]Raise the quality of your customer interactions in real time and close more deals thanks to the first ACD Stats that boosts revenue[\/mk_fancy_title][mk_padding_divider size=&#8221;30&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][mk_padding_divider size=&#8221;10&#8243;][mk_image src=&#8221;https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/x-caracal.png&#8221; image_size=&#8221;full&#8221; align=&#8221;center&#8221; margin_bottom=&#8221;30&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1620023124591{margin-bottom: 0px !important;}&#8221;]<strong>Boost your customer journey!<\/strong> A core part of the Wildix business communications package, x-caracal is the evolved communications monitoring center, providing you with dashboards to track your customers and leads with built-in <strong>business intelligence tools<\/strong>.[\/vc_column_text][mk_button dimension=&#8221;two&#8221; corner_style=&#8221;rounded&#8221; size=&#8221;large&#8221; letter_spacing=&#8221;1&#8243; url=&#8221;https:\/\/old.wildix.com\/contacts\/&#8221; target=&#8221;_blank&#8221; align=&#8221;center&#8221; fullwidth=&#8221;true&#8221; margin_bottom=&#8221;&#8221; margin_right=&#8221;&#8221; bg_color=&#8221;#003366&#8243;]Contact us to learn more[\/mk_button][\/vc_column_inner][\/vc_row_inner][mk_padding_divider][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221; css=&#8221;.vc_custom_1617018581368{background-color: #f7f7f7 !important;}&#8221;][vc_column][mk_padding_divider visibility=&#8221;hidden-sm&#8221;][mk_padding_divider size=&#8221;20&#8243;][vc_row_inner is_fullwidth_content=&#8221;false&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][mk_padding_divider size=&#8221;20&#8243;][vc_raw_html]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[\/vc_raw_html][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][mk_padding_divider size=&#8221;10&#8243; visibility=&#8221;hidden-sm&#8221;][vc_column_text css=&#8221;.vc_custom_1617358374870{margin-bottom: 0px !important;}&#8221;]With x-caracal, you can care for your customers in real time. The solution gathers data from the lead generation tool (WebRTC Kite or Wizywebinar) and the lead management tool (x-bees) to provide you with both standard and customized reports.<\/p>\n<p><strong>No longer an ACD Stats, but x-caracal: care for and control the performance of your sales team.<\/strong><\/p>\n<p>Companies waste money when they waste time. x-caracal provides both standard and customized reports to satisfy any requirement and lets you keep track of time-wasting activities.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=&#8221;50&#8243; visibility=&#8221;hidden-sm&#8221;][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221;][vc_column][mk_padding_divider visibility=&#8221;hidden-sm&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][mk_fancy_title size=&#8221;35&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;25&#8243; size_tablet=&#8221;25&#8243; size_phone=&#8221;25&#8243; margin_top=&#8221;20&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]Why a caracal?[\/mk_fancy_title][vc_column_text css=&#8221;.vc_custom_1617369738624{margin-bottom: 0px !important;}&#8221;]\n<p style=\"text-align: center;\">The caracal is a wild cat with big ears. It&#8217;s light, agile and fast. The caracal has all the capabilities that you can ask for in Communication Intelligence.<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][mk_padding_divider size=&#8221;30&#8243; visibility=&#8221;hidden-sm&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][mk_divider style=&#8221;thin_solid&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][mk_padding_divider size=&#8221;50&#8243;][vc_column_text css=&#8221;.vc_custom_1617969294488{margin-bottom: 0px !important;}&#8221;]<strong>Call center monitoring tools are implemented to improve customer satisfaction. <\/strong>However, there are two problems with most call analytics software. They are:<\/p>\n<ul>\n<li>Too heavy to install and to use (which makes them out of reach for SME);<\/li>\n<li>Not integrated with the company phone system, providing you only with partial statistics (mobile devices of agents are not monitored).<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][mk_padding_divider size=&#8221;50&#8243;][mk_image src=&#8221;https:\/\/old.wildix.com\/wp-content\/uploads\/2021\/04\/call-center.jpg&#8221; image_size=&#8221;full&#8221; align=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider size=&#8221;30&#8243;][mk_fancy_title size=&#8221;35&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;25&#8243; size_tablet=&#8221;25&#8243; size_phone=&#8221;25&#8243; margin_top=&#8221;20&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]Unlike other ACD Stats, x-caracal is:[\/mk_fancy_title][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][mk_fancy_title size=&#8221;28&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;25&#8243; size_tablet=&#8221;25&#8243; size_phone=&#8221;25&#8243; margin_top=&#8221;20&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]Light[\/mk_fancy_title][mk_divider style=&#8221;thin_solid&#8221; thin_single_color=&#8221;#3ebecc&#8221; thickness=&#8221;5&#8243; margin_top=&#8221;0&#8243;][vc_column_text css=&#8221;.vc_custom_1617957013814{margin-bottom: 0px !important;}&#8221;]\n<p style=\"text-align: center;\"><strong>Web-based and cloud-hosted<\/strong>, no installation is required.<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][mk_fancy_title size=&#8221;28&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;25&#8243; size_tablet=&#8221;25&#8243; size_phone=&#8221;25&#8243; margin_top=&#8221;20&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]Agile[\/mk_fancy_title][mk_divider style=&#8221;thin_solid&#8221; thin_single_color=&#8221;#3ebecc&#8221; thickness=&#8221;5&#8243; margin_top=&#8221;0&#8243;][vc_column_text css=&#8221;.vc_custom_1617957020949{margin-bottom: 0px !important;}&#8221;]\n<p style=\"text-align: center;\">Provides you with <strong>constant feedback allowing you to improve<\/strong> your customer experience.<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][mk_fancy_title size=&#8221;28&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;25&#8243; size_tablet=&#8221;25&#8243; size_phone=&#8221;25&#8243; margin_top=&#8221;20&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221; align=&#8221;center&#8221;]Effective[\/mk_fancy_title][mk_divider style=&#8221;thin_solid&#8221; thin_single_color=&#8221;#3ebecc&#8221; thickness=&#8221;5&#8243; margin_top=&#8221;0&#8243;][vc_column_text css=&#8221;.vc_custom_1617957029690{margin-bottom: 0px !important;}&#8221;]\n<p style=\"text-align: center;\">Fully integrated into the Wildix communication system, and <strong>monitors all agents\u2019 devices including mobile<\/strong>.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][mk_padding_divider][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221; css=&#8221;.vc_custom_1617952174924{background-color: #f7f7f7 !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][mk_padding_divider size=&#8221;50&#8243;][mk_fancy_title size=&#8221;28&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;25&#8243; size_tablet=&#8221;25&#8243; size_phone=&#8221;25&#8243; margin_top=&#8221;20&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]Highlights[\/mk_fancy_title][vc_column_text css=&#8221;.vc_custom_1617954893100{margin-bottom: 0px !important;}&#8221;]\n<ul>\n<li>Real-time stats and actions;<\/li>\n<li>Four types of predefined reports (distribution, answered, unanswered calls, agent reports);<\/li>\n<li>Advanced search;<\/li>\n<li>CSV, PDF, XLS export, PNG export for charts;<\/li>\n<li>Scheduled reports &amp; alarms via email (coming in Q2, 2021).<\/li>\n<\/ul>\n[\/vc_column_text][mk_fancy_title size=&#8221;28&#8243; force_font_size=&#8221;true&#8221; size_smallscreen=&#8221;25&#8243; size_tablet=&#8221;25&#8243; size_phone=&#8221;25&#8243; margin_top=&#8221;20&#8243; margin_bottom=&#8221;0&#8243; font_family=&#8221;none&#8221;]Licensing[\/mk_fancy_title][vc_column_text css=&#8221;.vc_custom_1617957911520{margin-bottom: 0px !important;}&#8221;]\n<ul>\n<li>1 <a href=\"https:\/\/old.wildix.com\/licensing\/#uc-premium\">Premium<\/a> for the manager, and<\/li>\n<li>at least 10 <a href=\"https:\/\/old.wildix.com\/licensing\/#uc-business\">Business<\/a>\u00a0\/ <a href=\"https:\/\/old.wildix.com\/licensing\/#uc-premium\">Premium<\/a> for the agents.<\/li>\n<\/ul>\n<p><em>Note: only Premium have access to x-caracal; only events generated by Business\/ Premium users are logged<\/em>[\/vc_column_text][mk_padding_divider size=&#8221;50&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][mk_padding_divider size=&#8221;100&#8243;][vc_images_carousel images=&#8221;7871785,7871786,7871787&#8243; img_size=&#8221;full&#8221; autoplay=&#8221;yes&#8221; hide_pagination_control=&#8221;yes&#8221; wrap=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221; css=&#8221;.vc_custom_1617955062721{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;background-color: #f7f7f7 !important;}&#8221;][vc_column][mk_divider style=&#8221;thin_solid&#8221; thin_color_style=&#8221;gradient_color&#8221; thin_grandient_color_from=&#8221;#3edbd9&#8243; thin_grandient_color_to=&#8221;#5841b8&#8243; thin_gradient_color_angle=&#8221;horizontal&#8221; 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width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row fullwidth=&#8221;true&#8221; fullwidth_content=&#8221;false&#8221; css=&#8221;.vc_custom_1563980243307{background-color: #003366 !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][mk_padding_divider size=&#8221;50&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][mk_button dimension=&#8221;flat&#8221; corner_style=&#8221;rounded&#8221; size=&#8221;large&#8221; icon=&#8221;mk-moon-arrow-left&#8221; icon_anim=&#8221;side&#8221; url=&#8221;\/monitoring\/&#8221; align=&#8221;right&#8221; button_custom_width=&#8221;200&#8243; margin_right=&#8221;0&#8243; bg_color=&#8221;#dd9933&#8243; btn_hover_txt_color=&#8221;#ffffff&#8221;]Previous[\/mk_button][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][mk_button dimension=&#8221;flat&#8221; corner_style=&#8221;rounded&#8221; size=&#8221;large&#8221; icon=&#8221;mk-moon-arrow-right-2&#8243; 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