Call Center Wallboard
Improve your call-agents performance by monitoring their SLA thanks to the Call Center Wallboard.
PREMIUM APPLICATION
![call-center-wallboard call-center-wallboard](https://old.wildix.com/wp-content/uploads/bfi_thumb/call-center-wallboard-pxqrfp0g8pccdc0fmwauof9govcsfxzpn7qo8pjwk6.jpg)
- Type of Partnership: Standard
- Type of Integration: Wildix Certified
- Type of Connection: WebAPI
- Product Category: Call Agent Monitoring
- Wildix Product Concerned: Wildix PBX
FREE / EXTRA CHARGES: Free
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Call Center Wallboard
Wildix Call Center Wallboard allows you to monitor the call agents activity and provides the information on the SLA (service-level agreement) which helps to measure the call center performance.
About Call Center Wallboard
Since 2005, Wildix has been helping companies with 50 to 1000 users grow their businesses through UC&C, by creating the first web-based VoIP PBX UC&C system.
Wildix is for companies that want to increase their productivity with a secure-by-design tool.
Wildix brings value to companies around the world, with offices in Europe and the United States. The Center for Research and Development in Odessa, Ukraine has been in operation since 2007, deploying, supporting and even creating integrations.
Requirements
- WMS version: 4.01 or higher
Wildix License
Premium License
Level of Expertise
Expert +++
Documentation
Call Center Wallboard and Wildix Integration Supported Features
Wildix Call Center Wallboard
They Already Installed This Integration
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... Die Verwendung von Plantronics-Headsets, die in Wildix integriert wurden, zeigte sofortige positive Auswirkungen, da die Produktivität der Call-Center-Mitarbeiter, die im Open Space Büro arbeiten, stieg. Sie profitieren auch von einer wesentlich höheren Audioqualität als zuvor.
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... Kommunikation ist jetzt viel einfacher auch dank der Smartphone-App. Wenn wir nicht am Telefon sprechen oder chatten, tauschen wir Post-it-Nachrichten aus. Wir haben uns ans neue Collaboration-Tool sehr schnell gewöhnt, da es schneller und zwangloser funktioniert als E-Mails und es uns so ermöglicht, immer in Kontakt zu bleiben. Zudem ist es komplett in die in unser Unternehmen verwendete Software integriert.
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