Easy and light ordering via WMP
The procedure for ordering new CLASSOUND DIDs on WMP has been simplified. Now all you need to provide is an address in the requested area. List of supported countries: Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA
The full procedure is described in: https://confluence.wildix.com/x/TYFEB
Two-Way SMS in the UK
Two-way SMS service via CLASSOUND has been there for our customers in North America since 2021.
We are happy to announce that the two-way SMS service is now also available within the UK.
Let’s say your customer is a travel agent and they would like to promote exclusive discounts to a number of clients who haven’t been active for some time. They created a time-limited offer that they would like to send out to individual clients and hope to get an immediate response.
Here’s what they would do:
- In Collaboration, find a customer to whom they would like to send an offer
- Click to send 2 Way SMS (instead of SMS)
- Group chat is automatically created, which includes the sender and the recipient (they can add more colleagues if needed)
- They can now write their text message in Collaboration chat
- The recipient gets the message as SMS and can send a response
Requirements
- Minimum supported versions:
– WMS: 5.03.20210826.1
– iOS mobile app: 8.1.45805
– Android mobile app: 5.02.06 - The UK Country Code (+44) is set in WMS Settings -> PBX -> Language and Region
- Available for numbers with allowed area codes (see the list here) and new mobile numbers: United Kingdom (two-way SMS) CLASSOUND DIDs
Documentation: https://confluence.wildix.com/x/OISEB
Call Transfer in CTA1
Added support for international transfers within Call Termination Area 1. For example, if you received a call from a customer in Austria and you need to transfer it to another branch in Germany, now it is possible with CLASSOUND.
Transferred calls are charged according to CTA_1 terms (check the CLASSOUND price list on WMP).
Liechtenstein in CTA 1
- Liechtenstein has now been also included in Call Termination Area 1
New price for Austria
- Reduced price for ordering National Austrian DID-10, DID-100, DID-1K, DID-10K
- Check the detailed CLASSOUND price list on WMP.
