Wildix Magazine

The first magazine for System Integrators
on Unified Communication & Collaboration

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Issue 12

EDITORIAL – Wildix & the Channel, Modern Futurists
END USER CASE STUDY – Hearing & Deaf Community Gain a Greater Voice with On-Site Video Calls, Plus Mobile Capabilities
END USER CASE STUDY – The ADB Tax Firm Withstands the Pandemic with Wildix and Increases Efficiency
END USER CASE STUDY – Increased Customer Retention & Revenue Growth Thanks to x-caracal for Call Center Monitoring
END USER CASE STUDY – Communication Solutions Reduce Costs to a Minimum and Increase Flexibility
END USER CASE STUDY – Boosting Research via Collaboration and Videoconferencing
PARTNER STORY – Perspectives from the Wildix Partner Excellence Forum
COVER STORY – Chalvington Group & Wildix
WOMEN IN TECH – When Tech and Marketing Collide: Lisa Rohner
TECH – x-bees, Built for Full Connectivity
TECH – Your CRM is (Almost) Useless Without Integrated Communications
TECH – A Peek at WMS 5 (and WMS 6!)
TECH – Russian Cyberattacks: The Most Secretive Security Risks, Uncovered
SALES – Who is UCaaS Really For?
SALES – ValueSelling According to Wildix Partners
MARKETING – Wildix, the Gartner Magic Quadrant & You
WILDIX VERSUS – Wildix vs. Yealink: Are Your Desk Phones Listening In On You?
INTEGRATION – Wildix + Teams: A Winning Combination
WILDIX TECH WIZARDS – Meanwhile, in Wildix Tech Wizards

previous Issues

Issue 11

EDITORIAL – How to Present Your Business: Go Big, or Go Home
END USER CASE STUDY – Austrian Children’s Cancer Care Aid Optimizes Communication Processes
COVER STORY – Thomas & Thomas Solicitors Overcome Pandemic Thanks to Wildix and Gower Business Systems
END USER CASE STUDY – Webtek Chooses Wildix for Their Corporate Communications
END USER CASE STUDY – The Pauliani Foundation Takes a New Turn in its Communications Management With Wildix
END USER CASE STUDY – Improved Customer Service & Ease of Call Transfers Boosts Efficiency & Satisfaction
END USER CASE STUDY – AutoSolar is Growing Thanks to Unified Communications Solutions from Wildix
PARTNER STORY – Telexperts Leverages the “Perfect” Wildix Sales Model for Success
PARTNER STORY – Marco Bosshard of fourNET informatik Leads the Adoption of Wildix
WOMEN IN TECH – Interview with Arianna Caiaffa, Sales & Partner Support for G&B Connect
TECH – The Universal Value of CLASSOUND
TECH – WebRTC, a Critical Component of VoIP and UCC
TECH – TLS 1.2 and You: Why You Need to Upgrade Your Security
TECH – Outlining Effective Videoconferencing Design
SALES – Attaining Customer Loyalty, Your Greatest Source of Value
SALES – Improve Your Customer Journey & Experience with x-caracal
SALES – The Negotiation of the Century
MARKETING – Want Steady Customers? Then Specify Your Value.
MARKETING – Direct Mail is Back in a Big Way
WILDIX VERSUS – Wildix vs. 8×8
INTEGRATIONS – Wildix and BluLogix
WILDIX TECH WIZARDS – Meanwhile, in Wildix Tech Wizards

Issue 10

EDITORIAL – From Pandemic to Prosperity: Looking Back and Ahead
END USER CASE STUDY – The David Chiossone Institute & Wildix
END USER CASE STUDY – Wildix Integrations Build Up Microsoft Teams for STRAIT
END USER CASE STUDY – TLG Transitions to an Agile and Flexible Environment with Wildix by Everything Voice
END USER CASE STUDY – Even Parma Calcio 1913 Chooses Wildix
END USER CASE STUDY – Platte County, Nebraska — Courthouse & Government Offices
END USER CASE STUDY – Innovatel Adopts the Wildix Solution
END USER CASE STUDY – voit stefan gmbh – The Steel Manufacturer
PARTNER COVER STORY – Vincentz is paving the way in the Nordics
PARTNER STORY – Altitude Communications Reaches New Heights with Wildix
WOMEN IN TECH – The Women in Tech from Wildix’s Odessa Branch
TECH – The Latest Buzz on x-bees
TECH – Are VPNs Necessary for the Modern Worker?
TECH – What Should a Transition to Cloud Communications Look Like?
TECH – 2021, Year 0 of WebRTC
SALES – The Wildix Product Lineup and the Customer Journey
SALES – 5 Tips for Better Webinars
SALES – Exceeding Customer Expectations with the Cloud
MARKETING – Be Set for Success through Positioning
MARKETING – The Power of the Customer’s Voice in a Virtual World
MARKETING – How the Cloud Can Unify Marketing Efforts
WILDIX VERSUS – Wildix vs. 8×8
INTEGRATIONS – Wildix + Hansen Software, Now Available Worldwide

Issue 9

EDITORIAL – Going Greener and Working Smarter
NEWS FROM THE COMPANY – Transfer of Wildix’s Registered Office to Odessa
END USER CASE STUDY – Using Wildix to Combat COVID at Peru’s Institute of Tropical Medicine Alexander von Humboldt
END USER CASE STUDY – School ICT Services Ltd reduce their operational costs by 70% thanks to Wildix
END USER CASE STUDY – Unleashing the Communications Potential for Big Dog Satellite & Solar
END USER CASE STUDY – The LARNAY SAGESSE Organization Pursues Its Mission of Support with the Wildix Smart Working solution
END USER CASE STUDY – Armed Against Weak Bandwidth with Wildix
COVER STORY – Retaining Margins with Wildix
PARTNER STORY – Wildix and Keycoes
PARTNER STORY – Wildix Keeping Up the Pace in Belgium
PARTNER STORY – Nebula Voice Gains Astronomical Value with Wildix
WOMEN IN TECH – Kelly Hopp, Marketing Manager at Altitude Communications
TECH – An Intro to React and React Native
TECH – Devices for Home Working
TECH – Deploying a UC System: Start Simple, Add Later
SALES – Smart Work at the Movies: A Continuity Story
WILDIX VERSUS – Wildix vs. Google Meet
INTEGRATION – How to be 100% Sales Oriented?
MARKETING – I See My Staff at Their Desks, and I Can Sleep Peacefully…
SALES PAGE – Earning Trust:An Essential Start to Any Sale
MARKETING – Mining for Gold
ANALYSIS – Practical Tips for a Successful Transition to Telework
WILDIX TECH WIZARDS

Issue 8

EDITORIAL – Smart Work: The New Way of Working
LETTERS FROM ESTONIA – Enter the Vampire Vendor
COVER STORY – Northwest Pipe Fittings: A Wildix Solution in the American West
PARTNER STORY – Wildix & Netmetix – A Winning Partnership
PARTNER STORY – Comtex Continues Their Growth with Wildix
PARTNER STORY – Converting 50% of Turnover Customers to OPEX Thanks to Wildix
WEBRTC – Wildix WebRTC Solutions Give Value-Adding Services to Channel Partners
FOCUS: SMART WORKING – Don’t Get Scammed on Your Smart Working Platform
FOCUS: SMART WORKING – Staying on Track When You’re Working from Home
ANALYSIS & TRENDS – The Concrete Value Found in the Cloud
END USER CASE STUDY – Ambrosoli Spa: Passion, Tradition and Innovation
END USER CASE STUDY – CAF Places Its Trust in Wildix Remote Communication Solutions to Remain Close to Its Beneficiaries
END USER CASE STUDY – Children’s Hospice South West Connects Families with Wildix
WOMEN IN TECH – Equal Pay, Equal Respect and Equal Results
WILDIX TECH WIZARDS
WILDIX VERSUS – Wildix VERSUS Zoom: A Security Showdown
FOCUS: SMART WORKING – “Too Small for Smart Working”? Think Again!
FOCUS: SMART WORKING – Activating Smart Work Technology
FOCUS: SMART WORKING – Smart Working with Slow Internet
SALES – Appreciating Your Overlooked Assets
MARKETING – Make Chat Part of the e-Commerce Customer Journey
MARKETING – If You’re Not on LinkedIn, You’re Only Halfway There
FOCUS: SMART WORKING – Smart Working, Smart Loving, Smart Living
MARKETING – Do You Know Where Your Marketing Stands?

Issue 7

EDITORIAL – Are you being dragged along, or are you in control? And most importantly: do you know where you’re headed?
LETTRES D’ESTONIE – That’s globalization, honey!
TRENDS – Bye – Bye, System Integrator!
COVER STORY – Selling rental property without setting foot in the customer’s building!
PARTNER STORY – “Going “live” in a couple of hours: it’s possible!”
PARTNER STORY – Wildix recruits its first Partner in Scotland!
PARTNER STORY – The importance of making customers happy
PARTNER STORY – The most desirable ICT solution
END USER CASE STUDY – When the phone works, productivity increases
END USER CASE STUDY – “Everything is easier now!”
END USER CASE STUDY – With the right UCC solution, nothing’s impossible
END USER CASE STUDY – More safety and control in industrial work
TECH & FAMIlY – UC&C: Helping with Newborns
WILDIX TECH WIZARDS
TECH – Free to move and communicate
TECH – Hosted, Managed, or Cloud? Or Something Else?
INTÉGRATIONS – How to compete against Microsoft Teams
IDEAS – Your business strategy has to evolve
IDEAS – The “Pomodoro Technique” and other tips to improve your business and wellness
MARKETING – Social Selling
MARKETING – 7 Tips for Customer Relationship Management
MARKETING – Sparking Desire!

Issue 6

EDITORIAL – You’ve Got to Be Different to Make a Difference
LETTERS FROM ESTONIA – The Reality Is That No One Wants a PBX
COVER STORY – Vatacom+Medifast, UC&C makes light work
PARTNER STORY – EmiRoNet: Competitors Turned Allies Conquer the Market
PARTNER STORY – telconn GmbH: Installing Becomes Fun
PARTNER STORY – The Wildix Solution Gets a Pair of Eyes with These Connected Glasses
PARTNER STORY – Ampletech increased their Customers satisfaction by nearly 100%. Here’s how
END USER CASE STUDY – How VPharma saved 20% of their ICT budget in 5 years
WOMEN IN TECH – Bethan Ganjavi
WILDIX TECH WIZARD – News from the Community
WILDIX TECH WIZARD – I’m loving installs!
FACE TO FACE WITH OUR COMPETITORS – Wildix against telephone operators
SCENARIOS – Artificial Intelligence – New Frontier for Unified Communications
TECH – Are Passwords and Authentication protocols REALLY safe? Not always, indeed.
TECH – The obstacles that prevent a company from achieving its business goals
TECH – The truth about WMS 4.0, once and for all

Issue 5

Editorial – There is one objective for 2019: have your clients chosen UCaaS
Letter From Estonia – GO MSP OR GO HOME: Why it is important to seize the challenge of the market
Cover Story – Best Partner 2018 : US NET – How one company transformed their business with Cloud
Wildix Testimonial – United Kingdom – ARROW COMMS LTD
Wildix Testimonial – Germany – IT2DAY
Wildix Testimonial – France – PRESTIGE TELEPHONY
Wildix Podium – The best partners 2018 in terms of revenues
Case Study – France – The accounting firm CTN France retakes control of its own telecom system with the Wildix solution
Case Study – Europe – Demand breeds supply: Introducing WMS Network with Failover
Case Study – Italy – OLBIA COSTA SMERALDA AIRPORT
Special – LETTER FROM JIM ROCHE
Sales Article – Gartner IT Forecast: Projection for 2019 for system integrators. Will it be a year for growth or will it bring defeat?
Wildix Tech Wizards – The best posts on the famous group Wildix Tech Wizards
Women In Tech – Beatrice Poretti
Special Unicomm 2018 – Unicomm: the method for system integrators and MSPs to close multiple negotiations
From The Market – Whatever Happened to WebRTC?
Product : Cloud – Principal characteristics of the Wildix Unified Communications & Collaboration solution offered on Cloud platform
Wildix Positioning – What is Positioning?
Wildix Versus – Wildix vs. Toshiba
Tech Article – Determining Integration Requirements
Tech Article – Increase Call Center Productivity Using the Right Technology
Marketing Article – Advising the gold digger to go look for gold in a bank!

Issue 4

Editorial – The difference between integrators and providers is not minimal
Wildix Testimonial – How to use the bravado of the adversary to drag him by his jersey to score a goal in his own goal post
Wildix Testimonial – Tool IT
Wildix Testimonial – ElemenTel
Case History – Davines S.p.A.
Case History – Carpe Diem Nursing Home
Product Use Case – Not just airports, hospitals or supermarkets: discover how to use W-PA also in the smallest environments!
Sales Point – The 6 obstacles that block the growth of the system integrator
Women In Tech – Cyna Milinazzo – Liberty Communications
Vertical Markets: Hotels – The missing link for hotel websites to increase direct bookings by 20%
Wildix Tech Wizards
Tech Point – Transport Protocols over the web: Bosch and WebSocket
Tech Point – What is two-factor authentication (2FA)
Marketing – Your target is the dictator of your activities
Wildix Presents The Team – The Wildix Country Managers

Issue 3

Editorial – Are you ready for a well- carried out conversational AI?
Interview – Who is Cristiano Bellumat
Wildix Testimonial – Wildix VS Samsung: a partner story
Wildix Testimonial – Printer sellers are hitting it off with Wildix, but why? A french story…
Case History – South Tyrol Museum of archeology
Wildix Tech Wizard – Why is the most important information for the Wildix partners published in a Facebook group?
Sales Point – The strategy stolen from the automative industry to stack up recurring revenues for high profit margins, even when the sales of switchboards and UC&C have stopped
Wildix News – Wildix presents the new Supervision phone at Cebit in Hannover
Tech Point – Is artificial intelligence the next major technological revolution?
Tech Point – Web-based VS native apps: which to choose?
Tech Point – Slow your roll: how to update your customers’ software without annoying them
Marketing – How Wildix helps you deal with change
Marketing – 4 essential tips to build a Marketing Strategy
Wildix VS Competitors – Wildix Vs Mitel or David against Goliath.
Wildix award – Thaïland Trip – Platinum Days.

Issue 2

Editorial – WebRTC Praise: how much it has given us, and how much more it can give us
Interview – Who is Dimitri Osler?
Wildix Testimonial – EMIRONET
Wildix Testimonial – ASSUTECH
Case History – The official Nikon and iRobot distributor chooses Wildix for the customer care
#wconvention 2018 The Results – The Wildix Convention was held in Venice on January 12
Ascom Unite Messaging Suite – Business-critical information to the right person at the right time and place
Ellysse – Ellysse & Wildix strategic partners for Customer Service 4.0
SCHRACK SECONET – We protect values and people
Tech Point – Streamlined and effective communication: UC that works
Sales Point – How to prevent an internal attack toward your UC&C investment
Sales Point – Put the engine to on- line customer service and triumph in the Grand Prix of Sales
Marketing – The nine rules to be followed to prevent marketing from caus- ing disasters that the administration must then fix!
Wildix VS Avaya A battle won in advance!
Really? You’re still selling desktop applications?
Communication via telephone: is it still classic or becoming obsolete?

Issue 1

Editorial – Security in Unified Communication & Collaboration: flaws and virtue of two-factor authentication.
The cover – Who is Steve Osler?
Wildix Testimonial – D.T.E. Inc. – Mansfield, OHIO.
Wildix Testimonial – Floris S.R.L. – Roma.
Focus – How to offer your services and not to lose customers.
System integrators’ days are numbered… You need a plan B. – The Unified Communication & Collaboration market will lose 30 to 35% over the next 24 months.
Tech Point – Comparing 3CX and Wildix and how PBXs have
changed over the last 30 years.
The Cloud is For Everyone – Cloud not only suitable for a specific category of com- panies or users.
Marketing – How to write an email and actually have it read by
your customer.
Tech News – WebRTC Kite Support on Apple Safari 11 for Mac OS X.
Problem solved – Telephone technician and multi-site systems.
Wildix World – 10 reasons to choose a Wildix phone and not another
IP terminal in a Wildix system.
This deadly security error in the telephone network can cost your company dearly! – What you need to do, is to adopt a system that guarantees the security of every single component.

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