x-bees — business communication & collaboration tools
The smart browser-based UCaaS platform for managing your leads, improving your customer service and increasing sales
The right UCaaS platform can support your sales team in driving more sales. If you choose a business communications solution designed to boost your conversion rate, you’ll come closer to realizing your business goals and your revenue will increase dramatically. All this can happen with 100% security, directly from your browser, thanks to the Cloud and the magic of WebRTC technology.
There are plenty of business communications solutions and Unified Communications and Collaboration tools. Unfortunately, most are not designed to achieve your business’s specific goal: to grow your revenue and increase your close rate. Salespeople and employees spend too much time on activities that do not bring any money, such as filing customer and prospect profiles, updating contacts and constantly switching from one program or device to another.
x-bees unifies all your communication and collaboration initiatives within one user interface. Unlike other UC&C solutions, it is specifically designed to boost sales and improve your customer service.
As the UC&C user interface for internal and external communications, x-bees is the core part of the Wildix business communications package. It provides access to all Wildix services, including chat, audio and video, screen sharing, video conferencing, webinars, and call monitoring and analysis.
Why bees?
Because bees are the most collaborative animals in nature.
They are fast, productive and most of all, cooperative in working to expand their hive.
Bee like them with Wildix!
x-bees allows you to collaborate with colleagues and communicate with your leads and customers from one single access point. As a result, you can reduce time spent on daily operations by 25% (2 hours per day per employee) while empowering sales performances.
Check out Gartner Peer Insights to learn what users say about Wildix UCaaS solution
See how x-bees can help your company in managing your leads
The Customer Journey Boosters from Wildix
inspired by
Wildix is the first vendor to have mapped out the customer journey and created a booster for each step. We take inspiration from the very best in the field!
Our insight and integrations allow us to provide you with the most effective path for following your leads throughout the customer journey.
Lead Generation Tool
Wildix WebRTC Kite
Wildix WebRTC Kite
External users can get in touch with your company via the web using Wildix WebRTC Kite, available directly on your website as a contact-me button or an expandable widget.
Lead Generation Tool
Wizywebinar
Wizywebinar
Another tool for lead generation is Wizywebinar, the web-based webinar platform, fully integrated into the Wildix communications system, allowing you to communicate with registrants and to follow up with attendees directly from the x-bees platform.
Lead Conversion Booster
x-caracal
x-caracal
Requests from your website arrive directly to x-bees. From there, the employee who is processing this request can add more colleagues to the chat at any time. Moreover, the external user can invite people in as well. At this stage of the customer journey, it’s important to make sure that your customers’ expectations are met. For this purpose, we’d like to introduce x-caracal, the Wildix lead conversion booster.
x-caracal provides companies with built-in business intelligence tools, gathering data from different sources and enabling you to stay in control of your business.
Lead Conversion Tool
Wizyconf
Wizyconf
A group chat with both the customer and company employees can transition to a web conference with one mouse click. Wizyconf, the Wildix web conferencing solution, acts as the lead conversion tool that fosters decision-making through a face-to-face meeting.
Ask for your FREE demo now to learn more about our UCaaS platform
How is the Wildix UC&C platform different from other UCaaS solutions?
Unlike other UC&C solutions that are mainly aimed at improving internal collaboration, x-bees enables you to effectively communicate with your leads and customers, and to drive more sales.
Most UCC tools have a number of issues that prevent companies from managing their leads and turning them into paying customers.
It’s time to overcome those problems and start boosting your sales effectiveness. Take advantage of the benefits that x-bees will bring to your company.
Benefit 1: Reach out to visitors and leads directly from your website
Usually, there’s no way to know who is reaching out to the company through the website.
With x-bees, you can always be sure who is contacting you, whether it’s a new website visitor, a qualified lead or a returning paying customer. The system will always recognize the client and put them in contact with the same person or team they were previously in touch with.
In x-bees, you can see the history of all your previous communications with an external user. No matter which device they are using, they will always be recognized by the system. Our platform not only keeps track of all your interactions with leads and customers, but it also integrates with Salesforce, the number one CRM and leader in sales worldwide.
Benefit 2: Keep in touch with your customers, even after they close the browser window
With standard solutions, there’s no way to contact the customer after they close the browser window. On the other hand, when someone reaches out to your company through your website, they will open the “customer” version of x-bees and are then invited to download the mobile app. The free x-bees mobile app is available for all end-customers. This allows the company operator to contact the website visitor even after they close the browser window.Benefit 3: Have all the decision-makers in one place
When you are speaking to a customer about a complex project, you may need to involve several people from both sides. But this can be quite complex with traditional vendors. With x-bees, you can add more colleagues to a chat with an external user. Moreover, your customer can invite people in as well. This way, you can have all the decision-makers in one place in no time. In addition, you can instantly move everyone from the chat room to a web conference.Benefit 4: Broadcast your content to your customer base through channels
In business today, there’s no easy way to keep in touch with your customer base. That’s why x-bees offers a channels feature, allowing companies to broadcast content to a group of people. It can be used to update your client base on a new product or inform them about a promo. x-bees provides you with all the tools you need to convert leads into customers, engage them, delight them and drive more sales through a better customer experience.Benefit 5: Go global: call your international customers
Supporting x-bees is a reliable VoIP platform featuring all the advanced telephony features from Wildix.
For further support, there’s CLASSOUND – Wildix’s ready-to-use embedded SIP trunk that comes with your communication system. Add office numbers in 100+ countries and reduce tech ticket output by 50%.
See x-bees in action
Key Technological Partners
x-bees features a mobile-first architecture and comes with React Native mobile apps for Android and iOS. x-bees is based on React Native – the best-in-class JavaScript library for building user interfaces.
The web version natively integrates with WebRTC and offers the same set of features and the same user experience as the mobile app thanks to a shared codebase.
For managing user authentication, x-bees relies on Amazon Cognito — the most powerful service for user identification and access control.
With x-bees, you get all the expected UC&C features, and even more:
- Audio and video calls with your teams and external users
- Instant messaging and group chats
- Presence status and geolocation synced across all user devices
- Video conferencing with your teams and external users
- Push notifications
- Fax & SMS to one or multiple people
- Online access to corporate phonebooks
- Screen sharing
- Virtual Post-It and call-me-back notices
- File transfer
- Attendant Console
- Control all user devices
- Call activity stats and reporting
- End-to-end encryption
- Mobile apps for users and end customers
- Channels feature
- Integration with Salesforce and other CRMs
How can I get x-bees?
Fill out the form to request a demo
x-bees mobile apps
The platform fully embraces the concept of smart working and remote working, providing employees with all the tools they need to be productive and efficiently communicate with colleagues and customers from any place and in any situation.
The web version of x-bees can be accessed from any device connected to the Internet, directly via the web browser, without the need to install any client or component. Enable smart working in your company.
Wildix is an award-winning global brand with proven experience in delivering enterprise-grade VoIP solutions and communications in the Cloud. Learn more about our Cloud VoIP Solutions.
Wildix’s UCaaS model is fully scalable. Any time someone joins or leaves the company, your organization can change the number of licenses or the level of license, without disrupting your daily activities. Learn more about our UCaaS licensing model.
The only customer communication management platform you need: x-bees
x-bees is the customer management communication solution you need for managing leads, improving customer service and increasing sales — and it's from Wildix, the only European UCaaS provider on the Gartner Magic Quadrant.
x–bees focuses on:
- Real–time customer communications
- Sales enablement
- Customer retention and satisfaction
Gartner® has positioned x-bees in the Magic Quadrant™ for UCaaS
Think what would happen if you had a powerful two-way communication platform that integrated chat, audio and video to let you reach prospects and customers in real-time. This means control over your leads and easy sales automation.
Even better, imagine if logging into Salesforce or another CRM is done automatically and any necessary notes are added during a call. This lets your salespeople focus on what’s important: talking to customers and understanding their needs. That’s true engagement, without the need to continuously document and report every interaction.
And then business intelligence integration, powered by Gong, notes dates, numbers, business competitors and objections automatically. No need to spend hours tediously listening to calls from each customer, making the sales experience much easier on your colleagues.
You have all the information you need to convert your leads, upsell products and get those deals. And apps make it simple to do this on mobile devices as well.
That's the power of x-bees, the ultimate customer communication management tool.
How Real People Use the x-bees Customer Communication Management Platform
Codie has multiple external decision-makers involved, but their current customer communication management platform requires each person to be contacted separately or together via email — there's no real-time group chat with external clients.
With x-bees, it's simple to add additional external people to the chat and generate calls from that so that everyone can provide input and stay informed. No need for long email chains to document each step! Even better, there’s meeting scheduling and calendar integration via Office 365 and Google Calendar.
Harriet wants to check leads generated by a marketing webinar. However, there's no record in the CRM because these leads weren't logged properly — her salespeople are focused on other more solid prospects and customers, and logging new prospects may not happen with her current customer communication management tool.
With x-bees, data and notes can quickly be added manually during a call.
Amir needs to train his team to focus on the best sales techniques for his business, but his current customer communication management system means he has to listen to each call manually. Consequently, he finds himself micromanaging each salesperson to document points of improvement.
x-bees makes it easy to check the status of each lead, when dates or plans were discussed and objections raised through the power of its BI integration, powered by Gong. Now he just has to quickly review notes, not 30-minute calls, to help improve customer engagement.
Ask for your FREE demo now to learn more about our UCaaS platform
Generating Buzz From Your Customers With a Fit-For-Purpose Enterprise Solution
All of these features make the customer experience much smoother, enabling more rapid decisions, better accountability and data on each customer interaction. This makes your company sales funnel an easier process to manage, as well, whether you use Salesforce, HubSpot, Zoho or another CRM.
And the x–bees platform aligns perfectly with other aspects of your sales funnel to make it a truly unified customer communication management platform. The Wildix suite of tools includes needed metrics and additional communications solutions such as SMS, and hardware such as IP phones can be added throughout your business. No matter your business process, x-bees offers integrations and options to suit your business marketing and lead generation needs.
x-bees lets you support your sales process with versatile software that delivers everything you require. You can even take sales on the go with a seamless mobile application for any major device that works identically to the web app. As a customer communication management platform, x-bees is unparalleled.
Customer Communication Management Platform Powered By WebRTC
x-bees, like most Wildix communication solutions, is powered by WebRTC — we were the first UC&C vendor to realize the power of browser-based applications natively. This means it simply opens up in your web browser:
- No more complex deployments
- No SBCs or VPNs
- Simple intuitive communication interface
This makes training easy. Users sign in, and they have access to everything they need in front of them — almost no help required. As a customer communication management system, x-bees simply works with the power of a stable, reliable phone system behind it.
Your customers can now communicate with you no matter where they are. Choose x-bees and create powerful sales solutions through this unique communication management software.
Engage Customers Throughout the Sales Channel
With the sheer range of customer communication options delivered by x-bees, you can engage your clients and customers across all your communications channels and build your brand with consistent messaging and personalized customer service within your organization.
- Drive your customer base from your website to x-bees via WebRTC Kite
- Ensure your staff can create a great relationship with each customer through chat, audio and video conferencing
- Design complex customer sales funnels using Salesforce, Zoho or Hubspot to manage leads in x–bees and ensure they’re accessible, even if sales staff leave your organization
- Leverage calendar integration with Office 365 and Google Calendar to set up meetings with multiple decisionmakers
- Use business intelligence through Gong to understand the current state of each conversation, lead and deal and analyze whether you meet customer expectations.
See x-bees in action
Essentially, x-bees speeds everything up:
- Gets customers to the right people right away
- Free mobile app ensures customers can easily be reached
- Powerful feature-rich customer communication solution with decision-makers
- Colleagues can create the right space to make actions and decisions simple based on real-time information
x-bees is the perfect customer communication management platform to bee-lieve in.
Learn more by filling out this form
and a customer care agent will support you in delivering a great customer service experience for your end-users.
x-bees mobile apps
+44 3300 563 634 – UK Office
+1 614-484-1500 – US Office
+372 (61) 89586 – Holding Company
