Children’s Hospice South West Connects Families with Wildix

Children’s Hospice South West

Children’s Hospice South West connects families with Wildix

Since 1991, Children’s Hospice SW has worked tirelessly to make the most of short and precious lives through the first-class care and enrichment programs, putting children and families at the centre of everything it does. Being fortunate to have HRH The Duchess of Cornwall as their Royal Patron, the hospice dedicate themselves to dependable and compassionate support that families trust.

Thanks to a Wildix solution, they are now better equipped to carry out that promise of dependability.

"The most important benefit of Wildix, firstly, is presence — knowing you can get hold of somebody when you need to talk to them. In a hospice scenario, if you are a family member trying to phone in, it’s so important that they know someone is there to pick up."

Matt Argyle, Head of IT at Children’s Hospice South West

What Children’s Hospice South West needed was a solution that was reliable, easy to deploy and flexible enough to accommodate their 400 staff members across the three hospice sites.

“We had a traditional telephone system for a number of years, that system was old and it had various problems, but also, being located in the South West, a lot of our hospices are quite tucked away in rural locations,”says Matt Argyle, head of IT at Children’s Hospice South West. “We had issues with phone lines going down and being cut-off, and that was causing us many difficulties as we look after about 500 families across the South West.

“We looked at Microsoft’s phone systems,” he continued, “we looked at some of the Avaya offerings, as well as various other Voice over IP offerings that are out there.”

But in the end, they found Wildix was simplicit and dependable — as well as having a reassuring sense of presence — after the partner had trained the users and deployed the solution.

“We really liked what Wildix could offer. Mainly because it just seemed so straight-forward compared to the other systems, which seemed massively complicated,” Mr Argyle explained.

“I would recommend Wildix to anybody who is working in charity sector or any other sector,” he added. “It is really easy to deploy, it is simple to use, and there’s a lot of flexibility around whether you have a phone on your desk, a mobile phone with an App or whether you’re having a soft phone on your computer.”

With Wildix installed at each location, Children’s Hospice South West now has a communications system that is powerful enough and offers the flexibility to guarantee that the centre’s dedicated staff and families can contact each other when they need to hear from one another most.

Goals:

Value Gained:

Ability for staff and family to know they can pick up the phone and speak to someone without the fear of there being an issue
Ability to track staff between locations and knowing who is the best online person that can give updates to families
Alongside voice, reduced travel requirements for family as now its possible to video call or video conference without using the legacy equipment that required using specialist software and hardware within a dedicated room
Reduced administration cost through the ability to easily accommodate new admins, users and phones
Reduced cost of staff travel as now users can operate from any hospice, from home or even on the road without loss of functionality

The solution was implemented by Wildix Partners

The project at the Children’s Hospice South West is run and maintained by the Wildix Platinum Partner in the United Kingdom, Taurus Clearer Communication. Taurus Clearer Communication Ltd are an Exeter-based ICT company providing bespoke network solutions for businesses, schools and charities.

SWCOMMS
Communications House,
Moor Ln, Sowton Industrial Estate,
EX2 7JF Exeter, United Kingdom
+44 1392 369369
swcomms.co.uk

Taurus Clearer Communication
Communications House
Moor Lane, Sowton, Exeter, Devon
EX2 7JF01392 202000
tauruscc.co.uk

sw comms
Communications House
Moor Lane, Sowton, Exeter,
Devon EX2 7JF
01392 369369
swcomms.co.uk

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