Description
Contatta is a fully WEB-based Contact Center software application featuring ACD, IVR and other features that enable inbound / outbound activities within a Customer Service environment.
Features
- Fully web-based Contact Center
- Web-based HTML5 interface, compatible with any web browser
- Voice over WebRTC: audio and video via the browser
- Flexibility: multi-device solution for PC, tablet and smartphone
- Integration with TTS and ASR systems
- High reliability both locally and remotely
- On Premises and Cloud solutions
- Simple to configure (self-service)
- Multi-company management
- Multi-channel features: WebCall, Live Chat, Chat (Messenger, Skype and Telegram), Email, Call Me Back, Visual IVR app and integration with Guard.Social
- Integration with most popular CRMs: store procedure, ODBC, Web-Services, XML
Requirements
- Compatibility with Wildix for phone features
Application Server
- Xeon Dual Core 4Ghz
- 8/16 Gb RAM 64 bit
- 150 Gb HD (min.)
- Microsoft Windows Server 2012 64 bit
Agent Workstation
- Web browser: Chrome starting from v.35, Mozilla Firefox starting from v.30, Internet Explorer starting from v.11
- OS: Windows
Languages
- English, French, Italian
Manufacturer Information
Founded in January of 2002, Ellysse provides software solutions for Contact Centers and Unified Communications. Ellysse offers a wide choice of exclusive solutions that meet with excellence telecommunications needs of companies by integrating value-added services into a VoIP phone system infrastructure.
